Skip to main content

Erin Wilson

Image
Person in white shirt using a calculator

Real Tip – Measuring the True Cost of a Technical Account Manager

Why don’t more companies use technical account management services? With many companies charging anywhere from $300-$500/HR, for TAM services, who can blame a business for having the same knee jerk reaction I did? Spoiler alert: TAMs are worth it.
Image
cloud technology

Understanding Private and Public Cloud

Plan your migration to a best in class, trusted hybrid CCaaS (cloud Contact Center as a Service) provider like Five9.
Image
IT department

Get Results: Say Goodbye to Bad IT Helpdesk Experiences

Five9 Workflow Automation helps deliver simple and effective IT Support.
Image
virtual healthcare

How Automation Makes Patient Care More Personal and Efficient

Get results by adding IVAs and automation to your patient communication strategy. Five9 makes it easy with our low-code IVA builder, which includes a library pre-configured healthcare tasks for booking appointments, test results, prescription management and more.
Image
Building a Contact Center book cover

Building the Contact Center of the Future

Building a contact center? With the right set of plans, and a little change in perspective, we can ensure everyone is on the same journey. A journey to the contact center of the future.
Image
tech highway

Blueprint for the Contact Center: A New Path for IT Professionals

The IT role has already changed a dozen times. Ask anyone who started their IT journey 30 — heck, 15 — years ago how many “digital transformations” they’ve been through. Luckily, when the dust settles, the addition of this technology typically results in more interesting, if not more vital, roles for IT.  Blog 2 in the series.
Image
Telemedicine appointment

Five9 Knows Healthcare: Improving Patient Care in Times of Calm and Crisis

Learn more about what Five9 can do for healthcare organizations. Get the link for the whitepaper, "Healthcare Anywhere: Deliver Next Generation Healthcare Experiences" to learn how to create connected experiences with patients and members by integrating your cloud contact center with your CRM, UC, and other key systems, and read more in this blog!

Call 1-800-553-8159 to learn more about Five9