
GDPR Through a Vendor Lens
25th May 2018 was THE day – The day when GDPR (General Data Protection Regulation) became effective.
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There was plenty of uncertainty and panic before this date and some businesses are still in the process of becoming GDPR compliant – even with 24 months of preparation time.
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Some are still worried about what GDPR means for their business, their lead generation, etc. even consumers are a bit uncertain about this new regulation.
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My advice? Take a moment to look into GDPR through the lens of a cloud vendor as we are: You are running marketing campaigns, talk to people at events, people visit your website, attend in webinars, and much more. So you need to ask yourself: Do I have everything in place to comply with GDPR? What else do I need to think of?Â
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As a software vendor, we always have our customers, and their end-customers, in mind since they work with a lot of data, and rely on a solution being GDPR compliant to protect this data.
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We all, as consumers, want to be in control of our data. For example, I received dozens of emails from companies where I order goods and who have my data (I do a lot online, working for a software company), about usage of my data and if I am ok with getting emails from them in the future, too. Ok, but that was a lot of emails.
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But, back to the business side of the story…
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As you can imagine, data security is key for us. Being GDPR compliance gives businesses a unique advantage. We at Five9 have our own team that is concentrating on security, compliance and other rules and regulations. We as an organization have worked very hard for over a year to get everything in place that we need to be GDPR compliant, successfully. Â
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From my point of view, protecting data does not end with being compliant, secure and getting a certificate about this, it’s an ongoing process.
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Now whenever somebody asks me about if we are compliant to GDPR, I am happy to say: YES, we are!
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For more information about GDPR, we have related blogs from Melinda Bas, Senior Director of Compliance & Technology at Five9, or visit our TRUST site.