This #CX blog's a 'rap' and he's had a lot of fun, JZ's got 99 Problems but CTI ain’t one! Johnathan Zemlik, Head of Contact Centre Solutions at Wavenet, joins us with the first installment of his new mini-series.
It's critical for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.
Five9 recently released its Customer Service Index: Retail and eCommerce Edition, revealing some anticipated holiday shopping trends Here are three we’re keeping our eye on.
John Davis from the Five9 Partners Team in EMEA checks out how UK Public Sector organizations benefit from the security benefits of cloud based applications in his latest blog. Read on.
Thomas John from Five9 looks at how the Government and Public Sector in the United Kingdom have increased their usage of Cloud Technology brought about by the COVID-19 pandemic.
If only life came with one of those Monopoly “get out of jail” free cards. Then we wouldn’t have to worry so much about things like compliance. But on the flip side, these compliance guidelines keep us safe. Let’s explore how today’s leading companies – large and small – leverage the Five9 Intelligent Cloud Contact Center to reduce stress, eliminate fines, and remain compliant.
What's it like to sell technology in Mexico mid-COVID? On a recent episode of That’s Genius!, we talked with Gilberto Godinez, CEO & founder of GRUPO ITS (PCSNets Mexico).
Customers want easy access to answers and service. Sometimes automation is just the ticket. With Virtual Assistant you can use the latest AI based technology to easily understand what customers want and provide it, quickly and without the use of a human agent.
We make optimization decisions every day without realizing it. Do I buy the lower cost store brand or the higher cost name brand? Given my shopping list, what’s the quickest route through the store to get everything on it?
