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CRM

REAL Tip – Seamlessly Integrate your CC to Multiple CRMs (Customer Relationship Management) Simultaneously

Empower your agents by integrating your CRM with the contact center to improve CX and employee experience.
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Enhance Self-Service Support with Real-time Audio and Data

Five9 enhances VoiceStream to enable contact centers to use any third-party application to take advantage of real-time audio and data from customer-agent interactions.
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Five9 IVA Wins 3 Globee Awards for Innovation

The Globee® Awards, organizers of one of the world’s premier business awards programs and business ranking lists, have named Five9 Intelligent Virtual Agent (IVA) a winner in three of its 2022 awards programs.  
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Five9 Levels up Partnership with Zendesk to Elevate CX Results

Five9 has been promoted to the Advanced Tier within the Zendesk Technology Partner Program. Read about what this means for customers.
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How a Public Sector Health Center Shifted to the Cloud in 48 Hours

Lake County Health Department and Community Health Center’s digital transformation story is an excellent example of what happens when the right people find the right technology at the right time.
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Five9 Further Enhances AI Platform to Improve Customer and Agent Engagement

The latest enhancements to Agent Assist and Five9 VoiceStream will help businesses unlock the next wave of business transformation through collaborative intelligence. 
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How Five9 Drives True Industry Focused Solutions with Partners

Going vertical isn’t a “nice to have” when it comes to delivering great CX in the contact center; it’s a must have and at Five9, our partners are helping us achieve this.
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The Future of Contact Center Software and the need for speed!

Five9 Vice President Partner Sales - International, Thomas John takes a ‘quick’ look at what unites the CX Top Guns in Europe and a new study from Five9 Partners Connect. Contact Center Software speeds into the Cloud.
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I’ve got 99 Problems but CTI ain’t one!

This #CX blog's a 'rap' and he's had a lot of fun, JZ's got 99 Problems but CTI ain’t one! Johnathan Zemlik, Head of Contact Centre Solutions at Wavenet, joins us with the first installment of his new mini-series.
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How Client Expectations Have Transformed Systems Integrators

As we move into 2022, Five9 is seeing a new kind of GSI emerge. Companies need a forward-thinking partner capable of responding to this dynamic environment.
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