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I’ve got 99 Problems but CTI ain’t one!

This #CX blog's a 'rap' and he's had a lot of fun, JZ's got 99 Problems but CTI ain’t one! Johnathan Zemlik, Head of Contact Centre Solutions at Wavenet, joins us with the first installment of his new mini-series.

4 CX Trends to Watch out for in 2022

It's critical for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.

What to Expect from 2021 Holiday Shoppers

Five9 recently released its Customer Service Index: Retail and eCommerce Edition, revealing some anticipated holiday shopping trends Here are three we’re keeping our eye on.

Cloud Security Benefits and the Public Sector

John Davis from the Five9 Partners Team in EMEA checks out how UK Public Sector organizations benefit from the security benefits of cloud based applications in his latest blog. Read on.

Has the COVID pandemic sped-up Government and Public Sector adoption of Cloud Technologies?

Thomas John from Five9 looks at how the Government and Public Sector in the United Kingdom have increased their usage of Cloud Technology brought about by the COVID-19 pandemic.

Five9 Knows Compliance: How the Cloud Helps you Shore-Up Practices and Secure Customer Data

If only life came with one of those Monopoly “get out of jail” free cards. Then we wouldn’t have to worry so much about things like compliance. But on the flip side, these compliance guidelines keep us safe. Let’s explore how today’s leading companies – large and small – leverage the Five9 Intelligent Cloud Contact Center to reduce stress, eliminate fines, and remain compliant.

[PODCAST] The Pandemic's Impact on the Marketplace in Mexico w/ Gilberto Godine‪‪z‬

What's it like to sell technology in Mexico mid-COVID? On a recent episode of That’s Genius!, we talked with Gilberto Godinez, CEO & founder of GRUPO ITS (PCSNets Mexico).

What Can I Automate with AI?

Customers want easy access to answers and service. Sometimes automation is just the ticket. With Virtual Assistant you can use the latest AI based technology to easily understand what customers want and provide it, quickly and without the use of a human agent.

[PODCAST] Stabilize. Enhance. Transform. w/ Martin Cross

Is AI a buzzword? To a large extent, it is. But the trick lies in finding practical ways to implement AI and machine learning. Here are a few:

What Does Workforce Optimization Mean?

We make optimization decisions every day without realizing it. Do I buy the lower cost store brand or the higher cost name brand? Given my shopping list, what’s the quickest route through the store to get everything on it?
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