Employee Engagement

What if RDR2 Arthur Morgan was a Call Center Representative?

Employee Engagement

What if Arthur Morgan was a call center agent and how could Five9 help improve his moral meter? Could Arthur ever recover and become an upstanding citizen like Jim Milton in the epilogue? Let’s take a sample call to show how and where Five9 could help improve Arthur’s moral meter.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Are Your Customer Service Metrics Customer-Centric or Self-Centric? (Why you can’t be afraid to ask) Part 3

In the final installment of our Customer Service Metrics series, we will discuss our final two tips for determining whether your metrics are customer-centric or self-centric, and how that will impact your customers’ experiences.

Five9

[Webinar] How to Pair Your Contact Center and UC Solutions (And 3 Big Reasons Why You Should)

Employee Engagement

Have you ever called a customer support line, waited forever to talk to an agent and no one ever answers? Or you finally get through to someone who seems entirely lost when it comes to your question and has to put you on never ending hold to find the answer?

Peter Milligan Senior Product Marketing Manager

How to Lose an Agent in 10 Days

Employee Engagement

Your agents are a reflection of your brand. It’s important to give them the training, tools, technology, and positive environment they need to do their job effectively. Keep your agents happy or you’ll risk losing them, sometimes even in less than 10 days.

Five9

Don’t Isolate Your Contact Center

Employee Engagement

To accommodate future demands, contact centers must break free from their operational silo and begin collaborating with other departments.

Five9

Top 8 Customer Service Tips from the Contact Center Experts

Five9 has the top 8 tips from the customer service experts themselves to effectively run their contact centers.

Five9

Helm Moves to the Cloud to Drive Improved Call Center Performance

Employee Engagement

The ability to control telecom in real-time with Five9 gives Helm a unique competitive advantage.

Five9

Your Customer Service Agent is on Vacation, But That's Okay

Employee Engagement

Here are three common tasks customer service agents can complete when interacting with customers away from the physical contact center.

Kendra Riley Vice President of Enterprise Account Management

Kendra Riley is the Vice President of Enterprise Account Management at Five9

3 Ways to Show Your Agents Some Love on Valentine's Day

Employee Engagement

Contact center agents need to be shown some love, and Valentine's Day seems like a perfect day to start giving them the right tools they need to deliver great customer experiences.