Employee Engagement

4 Ways Cloud Technology Helps Contact Centers Leverage Quality Talent, Anywhere

Employee Engagement

When it comes to staffing with remote agents, your contact center infrastructure can be enabling--or limiting. Cloud solutions are the obvious choice for contact centers that want to leverage the best talent, no matter where it's to be found.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

More Choice, More Flexibility and More Freedom with Five9 Network

Employee Engagement

I had the opportunity to speak with Matt Parker, Enterprise Sales Director and Mike Giffin, Solutions Architect at Five9, about a little topic called, ‘Network Connectivity’ – and what it means for the contact center. As a marketer, this isn’t a topic I hear a lot about so when I came up I naturally became interested.

Five9

Create a Culture of Continuous Improvement with Gamification

Employee Engagement

Continuously increasing efficiency in the call center can be a challenge. Consistent efficiency improvement can be obtained with a magic trick – the magic of competition.

Brian Spraetz Senior Product Marketing Manager

[LIVE WEBINAR] 5 Contact Center Predictions That Will Impact 2020

As 2019 draws to an end, it is evident that consumers are demanding better customer service than ever before.

Five9

[LIVE WEBINAR] 5 Trends in AI Innovation to Create an Intelligent Cloud Contact Center

Empowering agents with artificial intelligence (AI) is revolutionizing the customer and agent experience. By removing repetitive, mundane tasks, AI innovation will give agents the additional time they need to interact with customers’ on a human level and to personalize the customer service process.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

The Importance of Empowering Your Contact Center Agents

Your agents ARE your customer experience. It’s as simple as that. For customers, the agent helping them often makes or breaks their customer experience.

Darryl Addington Director, Product Marketing

[WEBINAR] Practical Ways to Boost Agent Morale

Employee Engagement

Is agent morale a top challenge for your team? Providing extraordinary customer experience can be tasking to the most experienced agent. Pizza parties, contests, and ping pong tables are fun, but they’re not enough to move the needle.

Five9

How Important is Workforce Optimization?

Employee Engagement

When companies first launch their business, they are often too wrapped up in startup mode to foresee the needs of business at scale. At some point the inefficiencies of working without formal tools to effectively manage their workforce start to make themselves known and companies realize there are easier ways to work that can also transform the customer experience.

Peter Milligan Senior Product Marketing Manager

[Webinar] Improving the Customer Journey with Workforce Optimization

Employee Engagement

On Tuesday, March 5th at 11 a.m. PT, I will be joined by Donna Fluss, President at DMG Consulting. We’ll be taking a deep dive into the latest and greatest WFO modules and trends that you can implement to help improve your WFO strategy.

Peter Milligan Senior Product Marketing Manager

Why an Integrated Contact Center is Critical for Customer Experience

Talking about improving your customer experience is meaningless if you don’t have appropriately integrated systems and applications to deliver the experience. Your agents need contact center, CRM, WFO, and UC/collaboration integrated in order to deliver world-class customer service.

Darryl Addington Director, Product Marketing

Subscribe to Employee Engagement

Employee Engagement

Call 1-800-553-8159 to learn more about Five9