When you think “contact center,” you probably think of static scripts. And being put on hold. But all that is about to change.
I interviewed John Bourne from Verint and Dan Burkland, President of Five9, on a podcast episode, and they both agreed:
“One of the top things customers tell us is, ‘Know me. Know who I am when you engage with me.’”
Why aren’t people getting that bit right? What we’re all after here is the ultimate customer experience. With AI, it’ll come.
To hear the full interview with John and Dan, click here.
Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.
He is an experienced strategic marketing communications professional with a thirty year proven track record. This has enabled Michael to develop creative and effective global marketing and corporate communications campaigns that have included thought leadership, social media influencer campaigns and reputation management initiatives.
Call 1-800-553-8159 to learn more about Five9