Gartner Ranks Five9 Highest for Agile Contact Center and North America Use Cases

Critical Capabilities for Contact Center as a Service

Gartner evaluated the offerings of 13 CCaaS providers based on 11 Gartner-defined critical capabilities mapped against five use cases to assist businesses in their CCaaS buying decisions.

Five9 supports the critical capabilities and use cases that are most important to a company’s ability to deliver exceptional customer service. Five9 received Gartner’s highest scores for North America and Agile Contact Center use cases. Five9 also received high scores for two other use cases: High-Volume Customer Call Center and Customer Engagement Center.

Download the Gartner report to learn how Five9 measured up to other providers, as well as these key takeaways:

  • check markThe impact of COVID-19 on contact centers
  • check markCritical capabilities to consider before buying a CCaaS solution
  • check markWhy Five9 is a key provider of contact center as a service

Product or Service Scores for Agile Contact Center - Gartner

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9.

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