It’s the first day of spring and that means it’s time to do spring cleaning. One of the things you probably want to look at first is your contact center. Of the 15.8 million contact center agents around the world, 90% of these agents are operating on legacy, premise-based solutions.
The main issue we’ve seen customers run into with legacy, premise-based providers is that the solutions are incapable of being flexible enough to grow with the business. “Outdated” or “end-of-life” are common themes we will hear from customers who need a new solution that can partner and grow with their needs. Here are three customers who made the switch to Five9 and said goodbye to their legacy premise-based solutions:
Today’s customers demand faster service, knowledgeable agents, and a variety of ways to communicate. The only way to keep up and stay ahead of these trends is to have your contact center operating in a flexible, scalable, easy to maintain, cloud environment.
Call 1-800-553-8159 to learn more about Five9