I don’t know what I’d do if my company wasn’t based in the cloud. I’m not even sure if I’d still have a job. I can tell you now that the cloud has quite literally saved companies from going under during this pandemic.
The gig economy is really intriguing to me. Being able to turn work on and off at my leisure. Working when I feel the most creative or productive. One positive thing about the pandemic is that it’s accelerated telecommunication solutions - making it possible for many people to work when they weren’t able to before.
“Organizations are spending $275B a year as an industry to deliver an experience that a lot of times, most people don’t like. That feels like an opportunity to me.” These are words that you want to hear from your CEO.
Are you still working from home? Before COVID-19 swept across the United States, less than 20% of contact center agents were being supported by a cloud-based solution. Those 20% had an easy time making the switch to a WFH model.
Walt Rossi, Five9VP of Business Development, knows that it’s easy to say you’re in a working agreement with another company, but to combine your products into a solution that actually works for the customer is a whole other ballgame.
Would you rather spend $1,000 on a laptop and 15 minutes on the phone with a rep or spend $800 on the same laptop but 5 hours on the phone getting passed from rep to rep?
