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Michael Rose

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Five9 Customer Service Index 2018 – The Customer Experience Era is Now

The leaves have changed color, the weather has started to cool, and Sundays’ agenda consists of good old fashioned football. Now is the time when we decorate our homes with bright lights and decorative trees, gather with family and friends and before you know it we’ll be fully immersed in the end of the year holiday rush.
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Reliability Matters

Spending Thanksgiving surrounded by loved ones isn’t the only time that matters this season – making sure your contact center is reliable and has no interruptions is of the most importance.
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A Year in Review: The Top 7 Five9 blogs from 2018

As we prepare to ring in 2019 with champagne toasts, fireworks and good friends, I would like to take a moment to reflect on what a great year 2018 was for Five9. To help us remember some of our 2018 highlights, I’m sharing our top 7 blogs from this past year.

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