Are you working on initiatives to make sure that you’re accessible and easy to do business with? Jake Butterbaugh says if you meet these three needs, you’ll be well on your way to delivering great customer service.
Customer service has come a long way. It used to be that if a customer needed help, they had to either make a phone call, or come into your physical building. Customers are leery of coming into contact with anybody if they don’t have to.
Imagine playing in a basketball game with no scoreboard, no clock. Maybe you’d work really hard at first to beat the other team, but there’s no way of knowing how your hard work is paying off. You know you’ve made some baskets… but how many? How much time is left? Are you even winning? Are your plays working?
In all of the uncertainty of 2008, one company found their solution to cutting costs. A remote workforce. Poly has been perfecting this new normal for over a decade now.
