Michael Rose

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[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

Cloud

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

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[PODCAST] AI + Cloud Migration w/ Thomas John

What do you see when you think about AI at work? Do you imagine rows of iRobots taking customer calls? Do you see deep cuts in the human workforce?

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

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[PODCAST] Stabilize. Enhance. Transform. w/ Martin Cross

AI and Automation

Is AI a buzzword? To a large extent, it is. But the trick lies in finding practical ways to implement AI and machine learning. Here are a few:

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

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[PODCAST] The Future of the Contact Center is at CX Summit '19

Events

The contact center is set to change more in the next 5 years than in the past 25. Are you prepared for that?

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

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[PODCAST] Unleash Your Contact Center Data and Unleash Extraordinary Customer Experience

Cloud

Contact centers are a wealth of data. But unfortunately, they're not always utilized that way. And more importantly, those insights are rarely used to deliver a great customer experience.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

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[PODCAST] Why Contact Centers are Choosing Cloud Technology for Scalability, Stability, and Unparalleled Customer Experience

Cloud

Consider a retailer, like Nordstrom. They'll let you return an item, no questions asked. That level of customer experience is pretty unique.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

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[PODCAST] The 2 Questions You Must Ask Yourself Before Launching Any AI Product

AI and Automation

What’s the strategy? A simple, but unmissable question for every product launch.

Michael Rose Senior Director, Brand and Corporate Communications

Michael joined Five9 in August, 2017 overseeing corporate and brand communications. During his time with Five9, he has spearheaded a brand messaging refresh that centered on digital transformation, and strategically developed strong media and social media programs to elevate brand awareness for Five9.

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