We’re proud to announce that the Five9 Intelligent CX Platform is now officially certified on the ServiceNow Zurich release. This certification reaffirms our commitment to providing a reliable, forward-ready contact center integration—so customers can upgrade with confidence and continue delivering connected, intelligent service experiences.
The holiday shopping season continues to creep earlier each year, and 2025 is no exception. According to new Five9 consumer survey data, nearly 20% of consumers say they’ve already started shopping for the holidays, while another 31% plan to start in the coming weeks - well before Black Friday. Inflation and the search for deals are driving holiday shopping consumer behavior and inspiring shoppers to spread out their spending and lock in savings where they can.
Every quarter, G2—the largest software marketplace—publishes its Grid® Reports, powered by real reviews from verified users. These reports don’t just measure hype. They reveal what’s actually working in today’s enterprise environments.
When it comes to customer experience (CX), perception matters—but reality matters more. Our latest Five9 Business Leaders CX Report uncovered a clear truth: while leaders often understand their customers, critical gaps still exist between what customers say they want and what businesses think they want. And those gaps can make or break loyalty, revenue, and brand reputation.
Five9 now offers native Epic EHR integration. Simplifying healthcare contact center workflows for faster, more secure, and seamless patient engagement.
In a world where speed often trumps depth, customer service is becoming one of the last places where businesses can truly stand out. As expectations rise for faster, more thoughtful support, contact centers face the challenge of doing more with fewer resources.
Last week, the Five9 team landed in Anaheim, California for Telarus Partner Summit 2025 and we’re honored to return home with the Top Engagement 2024 award.
