We recently conducted a fascinating study that revealed a paradox in how Gen Z views the role of AI in customer service. While 60% of these young consumers love the speed and convenience of AI-powered chatbots, they still crave a human touch for complex issues.
We’re excited to share that the Five9 Intelligent CX Platform is certified on the ServiceNow Yokohama release—available now in the ServiceNow store. This certification isn’t just a checkbox—it’s a commitment to empowering organizations with smarter, more connected customer experiences.
Five9 and ServiceNow are reimagining AI-powered service with real-time data, automation, and innovations like TranscriptStream. See it live at Knowledge 2025!
Ask any CX leader about their top priorities, and one goal always rises to the top: improving agent productivity. After all, contact centers exist to quickly and efficiently help customers with support requests, questions, and other services that encourage them to keep buying from the business.
Artificial Intelligence (AI) is rapidly transforming customer service. By implementing AI-driven solutions, contact centers are enhancing customer experiences, reducing operational costs, and improving efficiency. For many, AI Agents are the next step to improving customer experience (CX) today. So how do you successfully integrate them into your customer service strategy?
