Digital Engagement

20 Tips For Successful Chat and Email Implementations, And Key Omnichannel Facts

Digital Engagement

Here are 20 tips for chat and email, and a few industry omnichannel facts to keep in mind for implementation.

Danny Wang Director of Product Management

There is good in this world. I am out there to find it every moment of every day being a husband, dad, runner, christian, and Director of Product Management at Five9.

Q & A With Industry Leaders About Their 2018 Contact Center Predictions

Digital Engagement

As the end of 2017 is winding down, it’s a great time to reflect on what’s happened over the last 12 months.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

CCI Systems Improves Customer Experience With Help From Five9

Digital Engagement

There are three main reasons Shields from CCI Systems recommends Five9 solutions to his peers.

Five9

Top 8 Customer Service Tips from the Contact Center Experts

Five9 has the top 8 tips from the customer service experts themselves to effectively run their contact centers.

Five9

A Day in the Life of a Traveling Salesman

Digital Engagement

I have flown on an airplane at least 20 times per month. This year alone I’ve rented a car 65 times, and stayed in over 80 hotels.

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

Reimagining Your Contact Center to Attract the Modern Global Consumer

Digital Engagement

When I had trouble with my internet connection last week it made me wonder how those big companies were doing with their global customer service operations.

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

The Contact Center of the (Near) Future

Digital Engagement

Contact center agents, even today, are largely segmented; they have chat, phone and email teams.

Five9

Are You Speaking the Language of Your Customer?

Digital Engagement

Consumers are always on and eager to interact with friends and businesses on their terms, to make it fast and simple for them.

Sabine Winterkamp Vice President of International Marketing

[Webinar] How Teladoc Overhauled Their Omnichannel Contact Center in 45 Days

Digital Engagement

Teladoc was faced with a specific challenge: Implement a new contact center solution in only 45 days, while entering the busy season in the healthcare industry.

Five9

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 2]

In case you missed it, last week Sheila McGee-Smith presented at the Five9 2017 Sales Kickoff and then I sat down with her to discuss more contact center trends.

Five9

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Digital Engagement

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