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[PODCAST] 7 Tips for Human-Centered Customer Service w/ Scott Kolma‪n‬

Seven factors go into human-centered customer service. At Five9, we've identified all seven. Here they are from the customer's perspective:
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Five9 Leaders Bringing the Power of Channel Partnerships to New Heights in 2021

Five9 is excited to announce that two of our outstanding Five9 channel leaders were recently recognized for their dedication and contributions to the partner community and their ability to lead the partner channel forward in 2021.
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Five9 and System Integrators – The Perfect Match

This month, in celebration of Valentine’s Day, we celebrate our affinity for our Five9 partners. Five9 is committed to making it easier than ever to build a contact center practice and quickly go to market with solutions that create more human experiences.
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[PODCAST] Welcome our new CMO w/ Genefa Murphy

The latest episode of “That’s Genius!” is a very special one. In our latest episode, we got to sit down and talk with our newest executive, Five9 Chief Marketing Officer, Genefa Murphy.
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IT 2021 Planning - What Technologies are IT Leaders Looking to Invest in?

As I say “good bye” (and “good riddance) to 2020 I was wondering how the business impact of the pandemic will affect IT spending strategies in the coming year.
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Five9 is Taking Partnerships to the Next Level in 2021

In 2021, Five9 has three strategic initiatives that will guide our organization to improve our partner business and the value they deliver to their customers. Learn more:
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Five9 Completes Acquisition of Inference Solutions, the Market Leading Intelligent Virtual Agent Platform

We are excited to announce that Five9 has completed the acquisition of Inference Solutions, the market leading provider of intelligent virtual agents (IVAs) as of November 18, 2020.
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Inference Takes Next Step Toward Democratizing Conversational AI

Five9 to acquire Inference Solutions - a letter from Inference Solutions CEO, Callan Schebella:
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Doubling Down on Humanity in Times of Uncertainty

The global COVID-19 pandemic has resulted in social and economic turbulence that have come to define 2020. The effects of these events have fractured an essential bond between humans resulting in lack of trust. This gap is even larger between humans and organizations.
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Kelli McMillan of Five9 Receives Alliance of Channel Women 2020 LEAD Award for Exceptional Female Tech Channel Leaders

We are proud to announce that Kelli McMillan, Five9 Channel Sales Manager, was awarded an Alliance of Channel Women 2020 LEAD Award recognizing exceptional female leaders in the tech channel.
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