Good service is seamless, and it’s not always obvious why the experience went so well. But behind the scenes of every untold CX success is a leader who has put all the pieces in place. Let’s look at some best practices those leaders live by.
The Five9 Global Partner Ecosystem is an extremely important facet of Five9’s holistic operation. We value our partners greatly, and we make sure to choose partners who align with our vision to help organizations reimagine their customer experience strategy. That’s why we’re excited to announce that we’ve recently entered a teaming agreement with Bolt Data.
Delivering world-class CX is at the heart of everything we do here at Five9. Andy Dignan looks at how this equates to continual investment in our Partner ecosystem.
Interest in usage-based pricing has increased over the past year. After all, it seems so easy – pay only for what’s used. And while it might be easy, it isn’t necessarily cheaper. Like with most things, there is a time and place for it. Five9 offers customers both usage-based pricing, sometimes referred to as “per-minute pricing,” as well as concurrent and seat-based licensing.
As we approach the month of June and celebrate Pride Month for our LGBTQ+ colleagues, partners, and customers, we're kicking it off by commemorating Harvey Milk, a Bay Area superhero, activist, and icon in the queer community and beyond.
Five9 is excited to be celebrating our 20th anniversary, as well as our Customer and Partner Appreciation Month. As we embark upon many exciting festivities this month, I wanted to take the opportunity to reflect on our journey and say a special thank you to all our outstanding partners.
Coming into my new role at Five9 back in 2019, I had a vision for the organisation. Part of that vision revolved around the people and culture and, ultimately, being certified as a Great Place to Work in the UK. Today, I am proud to announce we have received this certification.
As I once again was invited to join numerous March Madness pools, it made me think about how a company picks a business partner amongst the myriad choices. Deciding on which pool to join can seem daunting. Below I share three key decision criteria when deciding on who to team up with:
