[Webinar] How CARFAX Leverages Salesforce and Five9 to Increase Agent Productivity

Darryl Addington Director, Product Marketing

Darryl is the Director of Product Marketing at Five9. Darryl has more than 22 years of experience in the contact center. Prior to Five9, Darryl worked at 8x8, Genesys, Intervoice, and Edify, in various roles including Solution Marketing, Product Marketing, Product Management, and Solution Engineering. Darryl specializes in vertical marketing, integrating data intelligently into service and sales environments, and learning about and solving the challenges enterprises face when building a differentiated customer experience.

October 5, 2018

“Don’t buy a lemon.” It’s one of the first things many people say when you talk about buying a pre-owned car. But what exactly is a lemon? And how do you ensure your new car isn’t one? Fortunately for car buyers, there’s CARFAX.

CARFAX has the most comprehensive vehicle history database available in North America. In fact, millions of consumers trust CARFAX to provide them with vehicle history information every year. Essentially, they make it easy to do your research so no one will say you bought a lemon.

Prior to partnering with Five9, CARFAX struggled with their on-prem contact center. They made the decision to find an innovative and fully cloud-based offering that would propel their service and sales operation into the kind of customer experience center they envisioned.

Join Five9 and CARFAX for a webinar on October 11^th at 11 am PT. David Muttiah, Change Manager, CARFAX and I will discuss the key steps CARFAX took to improve their customer journey and agent efficiency. In this webinar, you will learn:

How CARFAX evaluated the market and the criteria CARFAX used when looking for a new contact center partner

How the joint Five9 and Salesforce integration digitally transformed their sales process for acquiring and onboarding new customers

How CARFAX made the switch from an on premises contact center to the cloud, including the agent change management aspects of the joint Five9-Salesforce solution