If you are an avid traveler or just someone who has watched the news over the last few weeks, my favorite company, Boeing, has been making the news. It is not because of innovation this time, although it should be.
The 737 MAX-8, the next generation of flying innovation, has been grounded. Was it pilot error, a bad sensor, or just too much advanced technology? I am confident it was a little of each. But, this started provoking some more thought – when is too much technological innovation bad?
Most of my friends and family know I love travelling. It is one of my passions. However, most of them don't know why I love it so much.
Here is why: the rush! The rush of being on a new plane. The rush of innovation. The comfy first class cabin, when I get upgraded. When I book my flights, I like to know what airplane I will be travelling on. Needless to say, I have been on a bunch… Boeing: 717, 737-800, 900, Max-8, 747, 757, 767, 777, 787, Airbus: 320, 330, 340, 380, McDonald Douglas DC-9, DC-10, MD88, MD-89, MD-90, Lockheed L-1011, Embraer 145, 175, 195… the list goes on. I’m in constant awe of the amazing innovation of all these aircrafts.
Now with artificial intelligence (AI) taking the forefront, what is next? Will a plane that uses neural networks be able to navigate the clouds at the most efficient pattern over the last ka-zillion flights and take in to account weather patterns, plane limitations, and crew habits? Heck, we might just add a holographic pilot and crew, pass out some 3D glasses to cabin and create a virtual reality experience out of the whole thing. Sign me up!!!
Jokes aside, I think there are some key takeaways from all the recent news in airplanes and technology:
When is too much innovation bad? Well as far as I am concerned… never!
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Nick Delis is the Area Vice President of Enterprise Sales at Five9
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