Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Five9 Recognised in MetriRank 2025

Recognised as a top CCaaS leader in Metrigy’s 2025 MetriRank report, Five9 delivers the Power of More—more customer satisfaction, more agility, more results. With AI innovation, an intelligent CX platform, and a customer-first approach, we help organisations elevate every interaction through connected, AI-powered experiences that drive measurable business outcomes.

Recognised CCaaS leader in MetriRank 2025
AI innovation powering intelligent CX experiences
High customer sentiment and business success scores
Pure-play focus delivering faster, smarter results

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2025 TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Five9 Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organisation representative of interviewed customers with experience using the Five9 Intelligent CX Platform.

See how our customers gained:

More Efficiency: Cutting handle time by 120 seconds per call
More Savings: Saving $5.6M by eliminating legacy systems
More Retention: Reducing agent turnover by 30%
More Containment: Letting AI Agents handle up to 28% of contacts

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2025 Business Leaders CX Report

What does the future of customer experience look like through the eyes of CX leaders? In this exclusive Five9 report, we surveyed 400+ global business decision makers—and uncovered key gaps between what leaders think customers want and what customers actually expect. Learn how AI, automation, and evolving agent roles are reshaping service—and how to align your CX strategy for 2025.

What you’ll uncover:

How AI, automation, and self-service are transforming CX
The evolving role of agents in high-value conversations
The disconnect between CX priorities and customer expectations
Key investment priorities and operational pain points

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5 EMEA Predictions Defining CX in 2026 and Beyond

Join us for an exclusive executive fireside chat as we distill 2025’s biggest lessons and reveal the five predictions set to redefine EMEA contact centres in 2026 - equipping you with the insight and confidence to make future-ready decisions today.

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From Blind Spots to Breakthroughs: The New Path to Continuous CX Improvement

Discover how Agentic Quality Management transforms contact centres from reactive to proactive. Learn how AI-powered visibility turns every interaction into insight, empowering agents, improving CX, and driving continuous, measurable business growth through intelligent automation.

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Five9 Agentic Quality Management

Five9 Agentic Quality Management automatically evaluates up to 100% of interactions, delivers real-time coaching, and continuously improves routing and automation helping your team resolve issues faster, boost CX, and reduce churn.

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Five9 Genius Routing

Five9 Genius Routing is a dynamic matching engine that assigns the best agent to each interaction based on dynamic agent characteristics, known proficiencies, and real-time inputs from AI-driven self-service and agent performance modules.

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Doctor Care Anywhere Gains 44-Point Employee Satisfaction Lift

Doctor Care Anywhere (DCA) is a UK-based telemedicine company that provides 24/7 remote healthcare services, allowing patients to consult with doctors via video, phone, and messaging. Partnering with private insurers, DCA offers convenient access to medical advice, diagnosis, and treatment. As demand for digital-first healthcare has surged, DCA has expanded its reach, making care more accessible to a broader audience.

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From Booking to Loyalty: Redefining CX in Travel and Hospitality

In this webinar, Industry experts will share the latest CX challenges facing travel and hospitality and the actions leaders can take to stay ahead

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Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.

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Five9 Workforce Engagement Management

With Five9 WEM, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.

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FIVE9 NEW CX BUNDLES

The Five9 New CX Bundles offer five tailored packages from digital-only to full omnichannel with AI-powered agent support, plus flexible WEM and CRM adaptor choices designed to simplify sales and increase value.

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Five9 Named a Leader in first ever IDC MarketScape for European CCaaS

Five9 named as a Leader in first IDC MarketScape for European CCaaS . With AI innovation, trusted partnerships, and a powerful platform, we help enterprises reimagine CX and deliver more personalised, human connections.

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6 Ways to Boost CX in Travel and Hospitality

Travel and Hospitality businesses are facing a wave of new demands from consumers which places greater emphasis on delivering superior CX.

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6 Ways to Boost CX in Restaurants

Restaurants and food chains are facing a wave of new customer expectations, placing greater emphasis on delivering fast, personalised, and seamless experiences.

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Transforming Customer Experience for Travel and Hospitality

Increase bookings, boost loyalty, and reduce service costs by delivering personalised guest experiences, seamless omnichannel engagement, and self-service that works from booking to check-out and beyond.

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AI Trust & Governance in Action: Scale Responsibly. Build with Confidence.

Discover how to scale AI confidently and compliantly, without compromising on security, governance or control.

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AI Agents in Action: Faster Resolutions. Lower Costs. Better Experiences.

Experience firsthand how Five9 AI Agents work alongside your customer service team to handle routine tasks, speed up resolutions and free agents to focus on what matters most.

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The Power of More in Conversational AI

Recognised in Opus Research’s 2025 Conversational AI Intelliview, Five9 delivers pragmatic innovation—AI-powered self-service with enterprise-grade reliability, giving organisations the Power of More through secure deployments, intelligent automation, and measurable business impact.

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The Power of More in Conversational AI

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Five9 Recognised in MetriRank 2025

Recognised in Metrigy’s 2025 MetriRank, Five9 delivers the Power of More with AI innovation, intelligent CX, and measurable results that help businesses create connected, customer-first experiences across every interaction.

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2025 Forrester TEI Study: ROI of Five9 AI CX

Uncover the business impact of the Five9 Intelligent CX Platform in this Forrester TEI infographic. Explore how companies are achieving significant gains with AI-powered CX—and what that could mean for you.

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2025 TEI Study: The Power of AI-Powered CX

Discover how the Five9 Intelligent CX Platform delivers measurable ROI through AI, automation, and cloud. Explore key TEI findings on efficiency, savings, retention, and resilience in the contact centre.

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6 Ways to Boost Patient Experience in UK Healthcare

The world of healthcare is changing; patients are now expecting more control and involvement in their care and treatment journey. In this infographic, discover the 6 ways healthcare providers, pharmaceutical and life sciences organisations can succeed in providing outstanding patient experience (PX), and how the role of AI and automation is imperative in driving improved patient satisfaction and operational efficiencies.

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Transforming Patient Experience for UK Healthcare

Healthcare in the UK today demands more than just good service – it demands exceptional, personalised care at every touchpoint. This e-book shows you exactly how cloud technology, AI and automation are reshaping the sector to:

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AI Agents Data Sheet

Combine trusted Agentic AI Agents and human expertise to deliver fast, personalised CX. One unified platform blends generative and agentic AI for scalable service and rapid deployment.

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Genius AI: Smarter AI for CX at Scale

Five9 Genius AI combines trusted AI governance, modular tools, and embedded intelligence across the customer journey to help businesses accelerate outcomes, empower agents, and increase automation—at scale.

Discover what Genius AI can do:

Automate self-service with autonomous, human-like AI
Accelerate agent productivity with real-time AI guidance
Gain insights with customisable dashboards and analytics
Deploy faster with a no-code, engine-agnostic platform

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Five9 AI Trust & Governance Data Sheet

Learn why Five9 built the AI Trust & Governance Layer: a set of security standards, tools, and safeguards that allow businesses to scale Agentic and Generative AI applications responsibly across every customer interaction.

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Revolutionising Patient Experience with Doctor Care Anywhere

Join us for an engaging discussion on how to harness this new wave of innovation and rethink what’s possible in customer experience

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Yopa Sees 4x Increase in Contact Centre Productivity

Yopa, a fast-growing real estate company, overcame scaling challenges with Five9, boosting productivity and reaching more prospects efficiently while enhancing call-centre performance and customer experience.

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2025 Business Leaders CX Report: Key Takeaways

Five9 surveyed over 400 senior decision makers on the state of customer service and support. Discover key insights and trends shaping the future of CX in this infographic.

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2025 Business Leaders CX Report

Five9 surveyed 400+ global business leaders—revealing surprising gaps between what companies think customers want and what they actually expect. Discover how leaders are rethinking CX strategies in 2025.

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ContactBabel: AI in UK Contact Centres – Transport & Travel

AI is reshaping the transport and travel industry—and your contact centre can’t afford to be left behind. This in-depth report from ContactBabel explores how AI is solving sector-specific challenges, enhancing CX, and enabling contact centres to scale efficiently.

Why This Report Matters:

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Unlock the Future of Self-Service with Generative AI

GenAI is transforming virtual agents with smarter, faster interactions—learn the benefits and risks in this Forrester report.

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Wyndham Saves Millions, Achieves 62% Automation Rate

Wyndham Hotels & Resorts, a global leader in hospitality, faced mounting challenges with its outdated contact centre—frustrating travellers and limiting its ability to scale. Disconnected systems, operational bottlenecks, and complex agent tools made seamless service difficult.

Partnering with Five9, Wyndham modernised its contact centre with AI and automation, enabling faster resolutions and more personalised guest interactions. Today, travellers enjoy effortless support, while Wyndham operates with greater efficiency, setting the stage for future innovation.

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Doctor Care Anywhere Gains 44-Point Employee Satisfaction Lift

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PUMA Puts CX in the Fast Lane

By uniting across The Five9 Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission.

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The Power of More: Elevating CX to New Heights with AI Innovation

Join us for an engaging discussion on how to harness this new wave of innovation and rethink what’s possible in customer experience

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Maximising Revenue & CX with Five9's Revenue Execution Platform

Join us for an exclusive webinar designed for Five9 customers who haven’t yet explored the power of a contact centre revenue execution platform.

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Cracking the Code: What UK Consumers Want from CX

Join Steve Blood and Michael Rose as they dive into our exclusive UK findings. Discover what UK consumers want from brands, their biggest frustrations and what it takes to stand out in this competitive market

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Transforming Customer Self-Service with Intelligent AI Agents

Join Part 3 of our CX Spotlight series to explore how Five9 AI agents are revolutionising self-service. Leveraging generative AI, conversational AI, and Natural Language Processing (NLP), this innovative solution empowers businesses to deliver flexible, personalised, and cost-effective self-service experiences tailored to individual needs. Don’t miss this chance to see how these AI technologies overcome the limitations of traditional chatbots and are transforming CX today.

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ContactBabel: AI for Customer Satisfaction (UK Edition)

The fourth in the series is “AI for Customer Satisfaction” shows how AI can measure and improve CSAT.

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Revolutionising Agent Performance with AI-Powered Summaries and Assistance

Join Part 2 of our CX Spotlight series to see how Five9 AI Summaries and AI Agent Assist are revolutionising agent performance with real-time guidance and automated call summaries. Empowered by relevant information and next-best actions, agents can focus on customers, delivering a more personalised and human experience.

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AI in UK Contact Centre Verticals: Healthcare

ContactBabel: AI in UK Healthcare Contact Centres

This report uncovers the key challenges shaping UK healthcare contact centres, providing data-driven insights into the most pressing operational pressures today.

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Elevating Retail CX with AI: Driving Personalisation & Loyalty Across the Customer Journey

Join us for this on-demand webinar, where industry experts will share how AI-powered solutions can transform your CX strategy. Learn how to create effortless, personalised interactions that not only meet but exceed expectations

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Key Takeaways: 2025 CX Report

Five9 partnered with Zogby Analytics to survey over 1,000 global consumers on the state of Customer Experience (CX). Discover the key findings in this latest infographic.

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2025 Customer Experience Report – Consumer Edition

Five9 partnered with Zogby Analytics to survey over 1,000 global consumers in the US, Canada and the UK on the state of Customer Experience (CX). This report delivers essential insights into customer service expectations, preferred communication channels, and evolving attitudes toward AI and self-service.

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Unlock the Full Potential of Your Contact Centre with Five9 AI Insights

Join our Five9 experts in a live demo webinar to discover how Five9 AI Insights empowers businesses to uncover why customers are reaching out, how effectively issues are being resolved, and where automation can proactively improve the experience. It delivers LLM-powered insights that help leaders make data-driven decisions, optimise operations, and deliver exceptional CX.

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The UK Contact Centre Decision-Makers' Guide 2025

Discover the UK's most comprehensive contact centre study, based on insights from over 200 UK contact centres. This report delivers data-driven insights on customer experience management, technology, and strategy—giving you the facts you need to stay ahead.

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The Ivy Collection Boosts Conversion Rates by 20%

The Ivy Collection, a luxury hospitality group with over a century of legacy, is founded on delivering exceptional service. With Five9 AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience.

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Exact Sciences Achieves 45% Containment Rate

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact centre solution — fast. See how Five9 came to the rescue.

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