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Michael Rose

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[PODCAST] Passing the Stress Test w/ Vikas Bhambri

In this brave new world of customer experience in a pandemic, what do thriving companies look like?
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Rowan Trollope: The Machine Brings Mastery, and Humans Provide the Heart

Next month, we will be packing up our bags and heading out for some sunshine and palm trees at Enterprise Connect 2019 in Orlando, Florida. This year, Five9 is proud to bring theCUBE to #EC19! To kick things off, our CEO Rowan Trollope sat down with John Furrier, Co-CEO at theCUBE, to discuss all things cloud, contact center, and AI.
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[PODCAST] How the Contact Center is Poised to Change in the Next Five Years, Pt. 3

Check out more of Rowan Trollope's thoughts on the intersection of AI and humans in contact centers by listening to the latest episode of That’s Genius!
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[PODCAST] You’re Deploying AI Wrong and Here’s How to Fix It Pt. 1 w/ Rowan Trollope and Jonathan Rosenberg

Rowan Trollope, our CEO at Five9, and Jonathan Rosenberg, CTO and Head of AI, came on this week’s episode of That’s Genius!, and here’s what they said: Think about how you can strategically place AI to be helpful instead of just inaccurate.
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[PODCAST] You’re Deploying AI Wrong and How to Fix It Pt. 2 w/ Rowan Trollope and Jonathan Rosenberg

A contact center agent that has these two superpowers: They know all the answers AND don’t have to do any typing.
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[PODCAST] You're Deploying AI Wrong and Here's How to Fix It w/ Rowan Trollope and Jonathan Rosenberg Pt. 3

Join us for Pt. 3 of our conversation with Five9 CEO, Rowan Trollope, and Five9 CTO and Head of AI, Jonathan Rosenberg, on That's Genius.
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[PODCAST] Why It’s Time to Get Serious About the Customer Experience w/ Nitin Badjatia

What’s your most standout “customer experience” experience? Maybe you think of a fantastic interaction you had with a company. One where they went above and beyond. But more than likely, you think of a time when you were drug over the coals. Given the runaround.

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