AI & Automation

How AI will Shape the Future of Voice in CX

Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.

Is your Public Sector Contact Center Prepared for Climate Change?

AI & Automation

Over the past several years, the words “natural disaster” have taken on new meaning.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

How to Interview a Five9 IVA for a Role in Your Digital Workforce

AI & Automation

Five9 built an Intelligent Virtual Agent that knows a lot about itself. Richard Dumas explains how we created it – and how you can build an IVA that knows all about your business.

Richard Dumas VP of AI Product Strategy

4 CX Trends to Watch out for in 2022

It's critical for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

3 Critical Metrics Most Contact Centers Aren’t Measuring

Here, we’ll look at three metrics that less than a third of contact centers are measuring. To better understand the story behind the numbers, we reached out to Robin Gariess, CEO and Principal Analyst at Metrigy, for her key takeaways.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

Workflow Automation in Remote Contact Centres

AI & Automation

Five9 Channel Sales Director, Gemma Ayres discusses the Role of Workflow Automation can play in Remote Contact Centres in this insightful new blog.

Five9 Knows Business Process Outsourcers

As a BPO, you must remain flexible enough to satisfy every client’s whim, while keeping costs in check and service levels satisfactory. Your success comes from managing to consistency in the business, all while providing a brand-match for your clients.

Five9

Five9 and ServiceNow Combine AI Tools to Create Efficiency for Customers and Agents

Whether a customer engages with an IVA or a human service agent, Five9 and ServiceNow know how to ensure that you can provide a great experience.

Travis DeBell Regional Alliance Manager, Business Development

3 Ways Conversational AI is Transforming the Customer Journey

AI & Automation

Siri, Alexa, and Google Assistant have changed the customer experience forever. As consumers use these smart devices every day, they expect similar human-like and effortless automated conversations when interacting with companies. Hence, many contact centers are quickly adopting Conversational AI, to revamp the customer experience and automate routine tasks.

Five9

CX Summit Spotlight: All eyes on AI

These days, artificial intelligence doesn’t always have to feel artificial. In fact, many organizations are using AI to create a more human customer experience. If you have ever wondered how this technology can improve service and operations in your contact center, then you won’t want to miss the AI track at this year’s Five9 CX Summit.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

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