With new and existing challenges facing financial services organizations, it is important to have an up-to-date contact center to ensure customer satisfaction. Find out how Five9 integrations and digital engagement can increase customer satisfaction.
Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.
According to the Five9 Customer Service Index 2021, “regardless of age, just over half (51%) of respondents prefer to interact with a company over the phone when contacting a business for general customer service issues.”
Immer mehr Verbraucher erledigen Ihre Einkäufe – soweit möglich – online und es ist offensichtlich, dass sie lieber digitale Kanäle für die Interaktion mit Unternehmen nutzen. Hierzu gehören beispielsweise Web-Chats über die Website eines Einzelhändlers oder auch Self-Service Anwendungen.
Welcome to Part 3 in the Five9 UC Integration blog series! In last week’s blog, we discussed 3 Tips to Increase Efficiency with a Unified Communications Integration. This week we’ll look at UC from the customer’s perspective and how you can improve the overall experience.
At a time when the contact center has become the front door for many businesses, Five9 is helping our customers meet new service demands and provide the excellent experiences that consumers have come to expect.
Identifying if a customer inquiry is a transactional or relational interaction can help determine if a customer needs to speak to a live agent or if their query can be resolved via a self-service channel. Darryl Addington, Five9 Director of Product Marketing, explains more:
