On the topic of customer experience, Gartner has just released its second ever Magic Quadrant for Contact Center as a Service, North America with Five9 positioned as a Leader.
IDC recently measured the sheer breadth of the Salesforce ecosystem, sharing the milestone achievements from customers and partners. As a proud partner and cloud leader, Five9 is ecstatic about this news.
Big e-commerce companies, such as Amazon, have raised the bar for customer service expectations. Everyone else is playing catch-up to keep up with these expectations. And when you are a representative on the other side it can be tough to handle a positive customer service situation if you aren’t given the right tools to succeed.
Recognizing industry trends is one thing. Actually delivering a solution to support those trends is another. The companies that recognize and deliver the answer that best aligns with modern customers will be the ones rewarded.
I joined Five9 as CMO recently and this is my first post to the Five9 blog. I intend to be a frequent contributor to the blog so for this first post, I’ll share a few observations that seem particularly relevant as I “ramp up to speed” at Five9.
Five9 was honored with this award because of several key accomplishments made by the company since 2015. This includes being named a leader in the space by industry analysts, continuous increased revenue, and growth into the enterprise market.
A contact center’s business needs continue to evolve and it’s important to adapt and turn opportunity out of these evolving needs. Services for contact center needs do not stop after the product is up and running.
I have led many business development teams over the years and what I have learned is that there are three main reasons to partner with a company, and three questions to ask, every single time.
Five9 is proud to announce that employees throughout the company are going above and beyond in their dedication to the contact center industry.
