Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Do You Have a Plan for Workforce Disruption?

Employee Engagement

In light of the COVID-19 pandemic, many businesses realized that were not prepared for any disruptions to normal workflows. However, the ones who had business continuity plans (BCP) in place were able to quickly conduct operations outside of their normal parameters.

Five9 Commitment to Canada

Five9 is quickly becoming THE cloud contact center platform of choice for innovative Canadian companies.

Chris Silver GM & Vice President of Strategic Enterprise Sales, Canada

Chris Silver is the Five9 Regional Vice President of Enterprise Accounts in the Northest and Canada Regions. Chris believes success in the sales world can truly be achieved when you pair innovative products with strong customer relationship, honest expertise and ongoing trust.

A futuristic city, connected on a map of the world

Zevas Communications Partners with Five9 to Migrate Its Global Contact Center to the Cloud

Zevas Communications, a leading provider of outsourced and insource customer contact solutions, recently selected Five9 to power their contact centers across the globe. Today we are sharing a glimpse of our conversation with David Cashman, Chief Commercial Officer at Zevas Communications, to illustrate why Five9 was the perfect fit for Zevas.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Where Did That Potential New Customer Go?

One of the most important measurements in the contact center that impacts customer experience is first call resolution (FCR). This is the ability to answer a customer’s question about your product or service the first time they contact your business.

Peter Milligan Senior Product Marketing Manager

[EXECUTIVE WEBINAR] - What’s Next for Customer Communications After COVID-19?

Employee Engagement

Prior to the global pandemic, working from home was often viewed as a luxury or a work perk. It has allowed employees to avoid sitting for hours in traffic and has enhanced work-life-flexibility. From the business perspective, companies also benefited from this “work perk” by having access to a larger talent pool and reducing real-estate costs. Thanks to cloud technology, the work environment is no longer confined to a single location.

Five9

[PODCAST] Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland

Employee Engagement

How do you transition more than 100,000 contact center agents to a work from home setup? And, do it without sacrificing the customer experience?

Five9

[PODCAST] Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jacobsen

Employee Engagement

In all of the uncertainty of 2008, one company found their solution to cutting costs. A remote workforce. Poly has been perfecting this new normal for over a decade now.

Five9

Five9 Blog

Do You Have a Plan for Workforce Disruption?

Five9 Commitment to Canada

Zevas Communications Partners with Five9 to Migrate Its Global Contact Center to the Cloud

Where Did That Potential New Customer Go?

[EXECUTIVE WEBINAR] - What’s Next for Customer Communications After COVID-19?

[PODCAST] Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland

[PODCAST] Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jacobsen

Call 1-800-553-8159 to learn more about Five9