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Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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The Challenge & Solution for Next Generation Customer Service

Great customer service is the key to increased customer retention and loyalty for any company. The contact centre is the central hub of customer engagement, regardless of the preferred channel of the customer.
Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing
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Has Pokemon Go Cracked the Code on Customer Engagement?

As the digital experience that went mainstream in a few short days, Pokémon Go is by far the most addictive game being played today and the one almost everyone is talking about.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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The Tables Have Turned on Customer Service

It’s an understatement to say the world of customer service has changed. Today’s customer, including me, wants to be able to get a response, quickly from customer service via whatever technology is convenient.
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Mayur Anadkat
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Do You Have Trusted Advisors in Customer Experience?

A contact center’s business needs continue to evolve and it’s important to adapt and turn opportunity out of these evolving needs. Services for contact center needs do not stop after the product is up and running.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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7 Reasons Why Europe is Ready for the Cloud

Cloud - one of those buzzwords you’ll hear frequently in technology. Cloud-based solutions, cloud adoption, cloud software - it’s all about cloud.
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Paul Thomas
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Private Twitter Messages Won't Eliminate the Contact Center

Imagine you’ve just purchased a brand new coffee maker and you can’t wait to start brewing a fresh pot. When trying to set it up, you realize a crucial part is missing from the box. You reach for your phone and tweet at the company right away because they should know your dissatisfaction.
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Mayur Anadkat
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3 Changes Made in the Customer Lifecycle

Over time, I have seen three changes that have influenced the customer lifecycle, and shifted the priorities of vendors in order to build and maintain loyalty. These changes have been enabled through a technology evolution where the doors have been opened for a customer to have more visibility into the vendor’s activity and operations. The old cliché “there is nowhere to hide” comes to mind.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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