Contact Center Resources: Get to Know the Five9 Cloud
Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.
El centro de contacto es la nueva puerta de entrada de su empresa, y es esencial ofrecer siempre una experiencia de cliente excepcional. Sin embargo, en un contexto tecnológico que evoluciona rápidamente, ¿en qué punto se encuentra su empresa en lo que respecta a la madurez de la experiencia de cliente? ¿Cómo de preparada está su organización para capitalizar las nuevas y potentes soluciones que hacen posible reimaginar completamente la CX y obtener resultados reales?
Die meisten Kunden bevorzugen Self-Service, wenn sie Unterstützung benötigen. Bieten Sie ihnen sofortige Antworten und schnellen Service mit intelligenten virtuellen Agenten (IVAs), die ein menschlicheres Kundenserviceerlebnis bieten und sich gleichzeitig positiv auf Ihr Endergebnis auswirken können.
Five9 AI takes advantage of the latest technology to allow organizations to automate interactions with customers via Five9 Intelligent Virtual Agent and help agents deliver a more human experience.
Healthcare organizations are increasingly relying on cloud-enabled technology and artificial intelligence to support their consumers. Frost & Sullivan surveyed healthcare decision makers to learn how they’ve updated their communications strategies.
What was acceptable customer service even two years ago is no longer enough. In its sixth year, the Five9 Customer Service Index provides data and insights to help you better meet changing expectations.
Despite rising interaction volume and complexity, you can find a better path forward for your contact centre. Read the Forrester analysis to learn how Five9 helps companies save millions and deliver successful outcomes.
Despite rising interaction volume and complexity, you can find a better path forward for your contact center. Read the commissioned study conducted by Forrester Consulting to learn how Five9 helps companies save millions and deliver successful outcomes.
Ensure business continuity by mitigating the impact of major service disruptions caused by natural disasters, network issues, power outages, fire, and other unforeseen events that would result in extended downtime.
Michigan-based BISSELL Homecare, Inc. has developed innovative floor care solutions for over 140 years. The company supplies households across the globe with vacuums, sweepers, carpet-cleaning machines, hard floor cleaners, and cleaning formulas. BISSELL has 2,500 employees worldwide, with 150 full-time agents across four outsourced contact centers in four countries using the Five9 platform.
To engage today’s customers, you need to personalize interactions, streamline the customer journey, and simplify the agent experience. Learn how these priorities can help you deliver intuitive and unique customer experiences.
Five9 reported strong second quarter results, with revenue growth of 32% YoY.
View this infographic for insights on the three main drivers for our business, specifically the strength of our platform, our continued focus up-market, and the acceleration of our international presence.
Having grown through acquisition, Pobl had teams working on unconnected legacy telephone and customer contact systems. They were unreliable and no longer meeting the needs of the business.
An adequate customer service experience is not enough to stand out. Learn three steps for creating personalized experiences that attract and retain customers.
RoundPoint Mortgage, que recibe más de 570 000 llamadas al mes, es una de las empresas de servicios hipotecarios no bancarios más grandes del país, totalmente integrada, con oficinas en Fort Mill (Carolina del Sur) y Dallas (Texas). RoundPoint se trasladó a la nube desde su solución de centro de contacto local para proporcionar "servicios de guante blanco" a sus clientes.
BISSELL Homecare, Inc., con sede en Míchigan, ha desarrollado soluciones innovadoras para el cuidado de suelos durante más de 140 años. La empresa suministra aspiradoras, barredoras, máquinas de limpieza de alfombras, limpiadores de suelos duros y fórmulas de limpieza a hogares de todo el mundo. BISSELL tiene 2500 empleados en todo el mundo y cuenta con 150 agentes a tiempo completo en cuatro centros de contacto subcontratados en cuatro países que utilizan la plataforma Five9.
As interactions become more complex, use Five9 Agent Assist to empower your agents with real-time intelligence and automation, helping them become more effective and easily achieve the best outcomes.
Learn how Five9 Agent Assist can help your agents succeed and stay engaged.
PAR Technology is a technology company that provides point of sale (POS) hardware and software to restaurants, retailers worldwide. As PAR moved to the cloud away from their on premises solution, they needed a unified communications as a service (UCaaS) system and cloud contact center as a service(CCaaS) provider so that they could easily collaborate across the organization. Implementing the Agent Expert Consultation feature, agents can connect with Zoom phone users throughout the organization. Creating a better first call resolution for their customers.
Historically, contact center attrition rates have always been higher than other professions due to the repetitive and monotonous nature of the work (around 30-45%.) The great resignation has caused these rates to increase even more over the past few years. So how do we solve for this?
7 out of 10 consumers expect companies to know their history regardless of the method of communication. However, 8 out of 10 will stop doing business with a brand after just one bad customer experience. It has never been more crucial to keep up with customer expectations, create personalized experiences and make sure your customers feel known and valued.
BISSELL Homecare, Inc., con sede en Míchigan, ha desarrollado soluciones innovadoras para el cuidado de suelos durante más de 140 años. La empresa suministra aspiradoras, barredoras, máquinas de limpieza de alfombras, limpiadores de suelos duros y fórmulas de limpieza a hogares de todo el mundo. BISSELL tiene 2500 empleados en todo el mundo y cuenta con 150 agentes a tiempo completo en cuatro centros de contacto subcontratados en cuatro países que utilizan la plataforma Five9.
Weight loss leader Nutrisystem moved its customer contact center from an on-premises setup to the cloud and almost immediately reduced its technology spending by 15%–20%.
Everyone at some point has felt the pressure of work-related stress. Any job can have stressful elements, even if you love what you do.
Join us for this exclusive webinar with Five9 Brand Ambassador and professional golfer, Max Homa and President of Five9, Dan Burkland, as they sit down for a chat about how to deal with stress and pressure on the golf course and in the workplace.
Customers expect to be able to communicate with your brand on any channel they choose. According to the Five9 Customer Service Index, while voice is the channel of choice for many, customer communication preferences are shifting to digital channels faster than ever, with a 26% increase YoY. According to IDG, 44% of companies that have already moved to a digital-first approach have a leg-up on their competition.
As intelligent cloud contact centers increasingly take center stage for their ability to deliver more connected customer experiences, now’s the time to reimagine the possibilities of your contact center so you can take your customer service to the next level.
Here at Five9, we take customer experience seriously. We know that by providing exceptional experiences to our customers, they can provide exceptional experiences to theirs.
With Five9 Enterprise Quality Management you can evaluate, score, and create training for your agents using recorded omnichannel events to help improve agent performance and enhance customer satisfaction.
Teladoc Health is a telemedicine company that uses telephone and video conferencing technology to provide on-demand remote medical care via mobile devices, the Internet, video and phone. Over 50 million members connect within minutes to Teladoc’s network. Teladoc has multiple service centers in various countries with contact center employees operating 24 hours a day, seven days a week handling over 2M+ calls annually.
Agent assistance technology provides your agents with real-time transcriptions and summaries, targeted guidance, and knowledge base integration so they can provide exceptional customer experiences. Practical artificial intelligence (AI) improves average handle time, resolves issues faster, and improves your bottom line.
Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time.
The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9.
The Five9 Liftoff for Genesys program offers Genesys users a series of capabilities to ease the transition from Genesys to Five9. Depending on your needs, the transition can happen in stages or all at once. At each step, Five9’s experienced, former Genesys technical staff make the transition to Five9 as smooth as possible.
We know moving your contact center operations to the cloud can seem like a daunting task. By partnering with Five9 you can reduce any risk and make moving to the cloud easy.
Genesys Engage and PureConnect users are in good hands with Five9. We have many former Genesys technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.
Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.
With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?
Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.
Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.
Hoglund gestiona más de 6000 llamadas nuevas netas al día y se dio cuenta de que no sería capaz de gestionar el flujo de llamadas. Al agilizar la experiencia del centro de contacto, Hoglund trasladó toda la oficina a Five9 con resultados sorprendentes a los pocos meses de su implantación.
