Saltar al contenido principal

Contact Center Resources: Get to Know the Five9 Cloud

Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.

Why Move to the Cloud Infographic Screenshot

Infographic Why Now Is the Time to Move to the Cloud

This infographic shows why now is the time to move your Enterprise Contact Center to the Cloud and how to prepare for the change.

Get Infographic
Five9 CX Maturity Model eBook Screenshot

eBook CXMaturityModel

El centro de contacto es la nueva puerta de entrada de su empresa, y es esencial ofrecer siempre una experiencia de cliente excepcional. Sin embargo, en un contexto tecnológico que evoluciona rápidamente, ¿en qué punto se encuentra su empresa en lo que respecta a la madurez de la experiencia de cliente? ¿Cómo de preparada está su organización para capitalizar las nuevas y potentes soluciones que hacen posible reimaginar completamente la CX y obtener resultados reales?
Obtener el libro electrónico
IVA Infographic Thumbnail

Infographic IVA

Die meisten Kunden bevorzugen Self-Service, wenn sie Unterstützung benötigen. Bieten Sie ihnen sofortige Antworten und schnellen Service mit intelligenten virtuellen Agenten (IVAs), die ein menschlicheres Kundenserviceerlebnis bieten und sich gleichzeitig positiv auf Ihr Endergebnis auswirken können.
Get Infographic
Five9_DataSheet_Intelligent_Virtual_Agent_v3

Datasheet Five9 Intelligent Virtual Agent

Five9 AI takes advantage of the latest technology to allow organizations to automate interactions with customers via Five9 Intelligent Virtual Agent and help agents deliver a more human experience.
Obtener hoja de datos
healthcare_infographic

New Communication Priorities for Healthcare

Healthcare organizations are increasingly relying on cloud-enabled technology and artificial intelligence to support their consumers. Frost & Sullivan surveyed healthcare decision makers to learn how they’ve updated their communications strategies.
Get Infographic
CSI-2022

Five9 Customer Service Index 2022: Business Decision Makers Report

What was acceptable customer service even two years ago is no longer enough. In its sixth year, the Five9 Customer Service Index provides data and insights to help you better meet changing expectations.
Get Report
Forrester report b

Forrester Total Economic Impact™ Study 2022 for Five9

Despite rising interaction volume and complexity, you can find a better path forward for your contact centre. Read the Forrester analysis to learn how Five9 helps companies save millions and deliver successful outcomes.
Get Study
Forrester report b

Forrester Total Economic Impact™ Study 2022 for Five9

Despite rising interaction volume and complexity, you can find a better path forward for your contact center. Read the commissioned study conducted by Forrester Consulting to learn how Five9 helps companies save millions and deliver successful outcomes.
Get Study
five9_geographic_redundancy

 Five9 Geographic Redundancy

Ensure business continuity by mitigating the impact of major service disruptions caused by natural disasters, network issues, power outages, fire, and other unforeseen events that would result in extended downtime.
Obtener hoja de datos
BISSELL Digitally

Case Study BISSELL

Michigan-based BISSELL Homecare, Inc. has developed innovative floor care solutions for over 140 years. The company supplies households across the globe with vacuums, sweepers, carpet-cleaning machines, hard floor cleaners, and cleaning formulas. BISSELL has 2,500 employees worldwide, with 150 full-time agents across four outsourced contact centers in four countries using the Five9 platform.
Obtener caso práctico
ccw

CCW Special Report: Enhancing Customer Engagement

To engage today’s customers, you need to personalize interactions, streamline the customer journey, and simplify the agent experience. Learn how these priorities can help you deliver intuitive and unique customer experiences.

Get Report
Q2 thumbnail

Infographic Five9 Reports Financial Results for Q2 2022

Five9 reported strong second quarter results, with revenue growth of 32% YoY.

View this infographic for insights on the three main drivers for our business, specifically the strength of our platform, our continued focus up-market, and the acceleration of our international presence.

Get Infographic
Placeholder image
Mason-thumbnail_2022

Major Retailer Hits 90%+ QM and CSAT

A major, longstanding e-commerce and catalog retailer grappled with the limitations of an on-premises contact center platform.
Obtener caso práctico
five9-admin-console

Five9 Admin Console Data Sheet

Turning the chore of contact center management into a delightful, interactive experience.
Obtener hoja de datos
Pobl thumbnial

Pobl – On the Path to a Digital Future

Having grown through acquisition, Pobl had teams working on unconnected legacy telephone and customer contact systems. They were unreliable and no longer meeting the needs of the business.
Obtener caso práctico
obsessing-over-great-customer-experiences

Obsessing Over Great Customer Experiences

An adequate customer service experience is not enough to stand out. Learn three steps for creating personalized experiences that attract and retain customers.
Obtener el libro electrónico
Roundpoint Case Study Screenshot

Case Study Roundpoint

RoundPoint Mortgage, que recibe más de 570 000 llamadas al mes, es una de las empresas de servicios hipotecarios no bancarios más grandes del país, totalmente integrada, con oficinas en Fort Mill (Carolina del Sur) y Dallas (Texas). RoundPoint se trasladó a la nube desde su solución de centro de contacto local para proporcionar "servicios de guante blanco" a sus clientes.
Obtener caso práctico
case_study_bissel

Case Study BISSELL

BISSELL Homecare, Inc., con sede en Míchigan, ha desarrollado soluciones innovadoras para el cuidado de suelos durante más de 140 años. La empresa suministra aspiradoras, barredoras, máquinas de limpieza de alfombras, limpiadores de suelos duros y fórmulas de limpieza a hogares de todo el mundo. BISSELL tiene 2500 empleados en todo el mundo y cuenta con 150 agentes a tiempo completo en cuatro centros de contacto subcontratados en cuatro países que utilizan la plataforma Five9.
Obtener caso práctico
Agent-Assist-thumbnail-2

Agent Assist de Five9

As interactions become more complex, use Five9 Agent Assist to empower your agents with real-time intelligence and automation, helping them become more effective and easily achieve the best outcomes.

Learn how Five9 Agent Assist can help your agents succeed and stay engaged.

Get Demo Video
PAR Case Study Screenshot

Case Study PAR Tech

PAR Technology is a technology company that provides point of sale (POS) hardware and software to restaurants, retailers worldwide. As PAR moved to the cloud away from their on premises solution, they needed a unified communications as a service (UCaaS) system and cloud contact center as a service(CCaaS) provider so that they could easily collaborate across the organization. Implementing the Agent Expert Consultation feature, agents can connect with Zoom phone users throughout the organization. Creating a better first call resolution for their customers.

Obtener caso práctico
Five9

How to Use AI to Improve Agent and Customer Happiness

Historically, contact center attrition rates have always been higher than other professions due to the repetitive and monotonous nature of the work (around 30-45%.) The great resignation has caused these rates to increase even more over the past few years. So how do we solve for this? 

Get On-Demand Webinar
social_shoppers

Create Sales Connections with Social Shoppers

Take advantage of the time your customers and prospects spend on social media to increase sales. Content that’s sharable is now shoppable.
Get Demo Video
Placeholder image

How to Personalise Your CX with Intelligent Virtual Agents

How to Personalise Your CX with Intelligent Virtual Agents
Get Webinar
Five9

Demo Webinar: See Five9 Adapt to Your CRM

7 out of 10 consumers expect companies to know their history regardless of the method of communication. However, 8 out of 10 will stop doing business with a brand after just one bad customer experience. It has never been more crucial to keep up with customer expectations, create personalized experiences and make sure your customers feel known and valued. 

Get On-Demand Webinar
case_study_bissel

Case Study BISSELL

BISSELL Homecare, Inc., con sede en Míchigan, ha desarrollado soluciones innovadoras para el cuidado de suelos durante más de 140 años. La empresa suministra aspiradoras, barredoras, máquinas de limpieza de alfombras, limpiadores de suelos duros y fórmulas de limpieza a hogares de todo el mundo. BISSELL tiene 2500 empleados en todo el mundo y cuenta con 150 agentes a tiempo completo en cuatro centros de contacto subcontratados en cuatro países que utilizan la plataforma Five9.
Obtener caso práctico
Nutrisystem

Nutrisystem Moves to the Cloud and Cuts Technology Costs

Weight loss leader Nutrisystem moved its customer contact center from an on-premises setup to the cloud and almost immediately reduced its technology spending by 15%–20%.
Obtener caso práctico
Max Homa

Swing for the Clouds with Max Homa: How to Stay Cool Under Pressure

Everyone at some point has felt the pressure of work-related stress. Any job can have stressful elements, even if you love what you do. 

Join us for this exclusive webinar with Five9 Brand Ambassador and professional golfer, Max Homa and President of Five9, Dan Burkland, as they sit down for a chat about how to deal with stress and pressure on the golf course and in the workplace.

Get On-Demand Webinar
Omnichannel Demo

Demo Webinar: Elevate the Conversation with Five9 Digital Engagement

Customers expect to be able to communicate with your brand on any channel they choose. According to the Five9 Customer Service Index, while voice is the channel of choice for many, customer communication preferences are shifting to digital channels faster than ever, with a 26% increase YoY.  According to IDG, 44% of companies that have already moved to a digital-first approach have a leg-up on their competition. 

Get On-Demand Webinar
ContactAgentEngagement

5 Ways to Meet Rising Employee Expectations

Employee expectations continue to rise. Contact centers must meet these expectations to attract and retain contact center agents.
Get Infographic
Reimagining the Contact Center for Financial Services Whitepaper Screenshot

Whitepaper Reimagining The Contact Center For Financial services

As intelligent cloud contact centers increasingly take center stage for their ability to deliver more connected customer experiences, now’s the time to reimagine the possibilities of your contact center so you can take your customer service to the next level.

Get White Paper
Captura de pantalla de la ficha técnica de la ludificación de Five9

Datasheet Five9 Gamification

Ofrezca experiencias de cliente increíbles cambiando la forma en que motiva a los agentes y supervisores. 

Obtener hoja de datos
TAM

Ask the Experts: How Five9 Becomes Part of Your Extended Family

Here at Five9, we take customer experience seriously.  We know that by providing exceptional experiences to our customers, they can provide exceptional experiences to theirs.

Get On-Demand Webinar
Five9 Essentials Quality Management Datasheet Screenshot

Datasheet Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.
Obtener hoja de datos
Five9 Enterprise Quality Management Datasheet Screenshot

Datasheet Contact Center Quality Management - Canada English

With Five9 Enterprise Quality Management you can evaluate, score, and create training for your agents using recorded omnichannel events to help improve agent performance and enhance customer satisfaction.

Obtener hoja de datos
Teladoc Case Study

Case Study Teladoc

Teladoc Health is a telemedicine company that uses telephone and video conferencing technology to provide on-demand remote medical care via mobile devices, the Internet, video and phone. Over 50 million members connect within minutes to Teladoc’s network. Teladoc has multiple service centers in various countries with contact center employees operating 24 hours a day, seven days a week handling over 2M+ calls annually.
Obtener caso práctico
Agent Assist Infographic Thumbnail

Infographic Agent Assist

Agent assistance technology provides your agents with real-time transcriptions and summaries, targeted guidance, and knowledge base integration so they can provide exceptional customer experiences. Practical artificial intelligence (AI) improves average handle time, resolves issues faster, and improves your bottom line.
Get Infographic
Five9 Video Datasheet Thumbnail

Datasheet Five9 Video

Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time. 

Obtener hoja de datos
Five9 Digital Engagement Datasheet Screenshot

Datasheet Five9 Digital Engagement

Five9 Digital Engagement seamlessly integrates with Five9 Voice to create extraordinary digital-first omnichannel experiences for your customers.
Obtener hoja de datos
Five9 Liftoff for Cisco Users Datasheet Screenshot

Datasheet Five9 Liftoff for Cisco Users

The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9. 

Obtener hoja de datos
Five9 Liftoff for Genesys Users Datasheet Screenshot

Datasheet Five9 Liftoff for Genesys Users

The Five9 Liftoff for Genesys program offers Genesys users a series of capabilities to ease the transition from Genesys to Five9. Depending on your needs, the transition can happen in stages or all at once. At each step, Five9’s experienced, former Genesys technical staff make the transition to Five9 as smooth as possible.

Obtener hoja de datos
Five9 Liftoff for Avaya Users Datasheet Screenshot

Datasheet Five9 Liftoff for Avaya Users

We know moving your contact center operations to the cloud can seem like a daunting task. By partnering with Five9 you can reduce any risk and make moving to the cloud easy.

Obtener hoja de datos
The Five9 Cloud is Ready for Your Genesys Contact Center Whitepaper Screenshot

Whitepaper The Five9 Cloud is Ready for Your Genesys Contact Center

Genesys Engage and PureConnect users are in good hands with Five9. We have many former Genesys technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Get White Paper
The Five9 Cloud is Ready for Your Cisco Contact Center Whitepaper Screenshot

Whitepaper The Five9 Cloud is Ready for Your Cisco Contact Center

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

Get White Paper
The Five9 Cloud is Ready for Your Avaya Contact Center Whitepaper Screenshot

Whitepaper The Five9 Cloud Is Ready For Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

Get White Paper
Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Whitepaper Time to Move Your Enterprise Contact Center to the Cloud

Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.
Get White Paper
Regent University Case Study Screenshot

Case Study Regent University

Regent University wanted to improve its communications channels and scale to meet growth goals. With Five9, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

Obtener caso práctico
Five9 Contact Center Success Story - Hoglund

Case Study Hoglund

Hoglund gestiona más de 6000 llamadas nuevas netas al día y se dio cuenta de que no sería capaz de gestionar el flujo de llamadas. Al agilizar la experiencia del centro de contacto, Hoglund trasladó toda la oficina a Five9 con resultados sorprendentes a los pocos meses de su implantación.

Obtener caso práctico