Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Celebrating Five9 Day: A Moment of Gratitude for Our Partners

Five9 Day is our annual thank-you to the partners who make every customer win, every innovation and every milestone possible.

Kim Hill SVP, Global Sales Organization

With more than 25 years of experience leading global UC&C practices, Kim Hill drives revenue growth and sales excellence as SVP of the Global Sales Organization at Five9 — uniting direct and partner-led teams to deliver measurable outcomes for customers worldwide.

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Five9 Day: A Thank You to the People Behind Every Conversation

On Five9 Day, a thank you to the front line, and a look at what happens when technology finally shows up in the moment agents need it most.

Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

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Five9 Unveils Unified Workspace Availability ahead of ServiceNow Knowledge 2026

Five9 Fusion for ServiceNow creates a Unified Workspace for agents to manage all interactions in one screen, boosting productivity and customer experiences.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Smiling Black male doctor with a stethoscope in a modern healthcare setting.

Is Your Patient Access Center Ready for What's Next? A Guide for Healthcare Leaders at Epic XGM

Patient access feels broken. Let's fix it. We’ll show you how to cut wait times, reduce leakage, and move from reactive to proactive at Epic XGM.

Paresh Joshi Senior Product Management Director

Paresh is a visionary product leader with 20+ years of experience building and scaling enterprise-grade technology products. He loves working closely with customers and cross-functional teams. He has built multiple products ground up driving million dollar revenue streams. At Five9 he owns a multi-product portfolio including industry vertical and platform product strategy driving Al-infused customer journeys.

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Five9 Recognized in G2 Spring 2026 Reports for Powering the Front Line

What does “good” actually look like in a modern contact center?
Not in theory — but in the day-to-day reality of agents handling real conversations.

That’s why G2, the largest software marketplace, and its quarterly Grid® Reports matter.

Kenzie Fitzpatrick Content Strategist

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The Ultimate Contact Center Agent Productivity Checklist: Are You on Track?

For CX leaders, ensuring agent productivity is paramount to a successful contact center. But "productivity" in and of itself doesn't mean much without key agent productivity metrics that ensure agents are efficient, effective, and, most importantly, provide stellar customer experiences.

Kenzie Fitzpatrick Content Strategist

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How to Optimize AI for Accuracy and Efficiency

AI is everywhere in the contact center right now. But in my conversations with customers, one question keeps coming up: what happens after you go live?

Sarika Prasad Director, Product Marketing