Improving Agent and Customer Experience with Five9 Zendesk Integration

Ultra Mobile Case Study Screenshot

Ultra Mobile is a mobile virtual network operator which sells low-cost prepaid mobile phone services with unlimited international calling and text plans, operating on T-Mobile’s cellular network in the United States. Ultra Mobile had an on-premise contact center and CRM solutions that lacked flexibility, limited reporting capabilities and an inability to personalize customer experiences.

Read the case study to learn how Ultra Mobile:

  • Provided personalized customer experiences
  • Increased CSAT from 70% to 90+%
  • Improved agent experience with seamless integration with Zendesk
  • Provided better reporting on performance management

Download the Improving Agent and Customer Experience with Five9 Zendesk Integration Case Study

All fields required. By submitting this form you are agreeing to Five9's Privacy Policy and Terms & Conditions.