Improving Agent and Customer Experience with Five9 Zendesk Integration

Ultra Mobile is a mobile virtual network operator which sells low-cost prepaid mobile phone services with unlimited international calling and text plans, operating on T-Mobile’s cellular network in the United States. Ultra Mobile had an on-premise contact center and CRM solutions that lacked flexibility, limited reporting capabilities and an inability to personalize customer experiences.

Read the case study to learn how Ultra Mobile:

• Provided personalized customer experiences
• Increased CSAT from 70% to 90+%
• Improved agent experience with seamless integration with Zendesk
• Provided better reporting on performance management