Contact Center Resources: Get to Know the Five9 Cloud

The success of your contact center relies on the metrics displayed and shared with key stakeholders. It’s not enough to just say “things are doing great” and move on. Managers must be provided with reports in order to conduct proper analysis of what is working and what isn’t. Share the success and improve upon the issues that have been identified. Read this playbook to learn more!

Contact center managers are tasked with the challenge of balancing staffing levels while maintaining profitability. You want to ensure your contact center is staffed accordingly to deliver a great customer experience. In order to do so, you must look at ways to improve the workload of your agents and optimize their schedules. Read this playbook to learn more!

Delivering a great customer experience starts with your agents but, more importantly, how they are trained. Agents must be empowered to succeed and that all starts within your business. When a new agent is hired, it’s important that they are properly onboarded, trained, and coached for continuous development. Read this playbook to learn more!

Customers today are more demanding than ever and expect nothing less than exceptional customer service when interacting with your business. Agents are on the frontline to deliver brand value and the customer experience starts with them. In addition to having essential tech and people skills, they must also understand how to react and solve complex situations when they face them.

The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.

Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.

Comply with Dialing Regulations and Dial with Confidence

The Five9 Intelligent Cloud Contact Center enables you to transition your workforce to any location around the world, including their homes.

Five9 Professional Services is a team of trusted advisors committed to your success that provides expert guidance at every step of your journey. They work with you to create a contact center that expertly meets your organization’s specific business requirements while exceeding expectations.

The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

Don't let your call quality suffer as a result of network congestion. Five9 MPLS Agent Connect provides a private, high-quality network connection between your contact center and the Five9 Cloud.