Contact Center Resources: Get to Know the Five9 Cloud
Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.
The contact center can be a challenging place to work. Boring one moment and emotionally charged the next. With Five9 Gamification contact center managers can help to temper this by first identifying and then rewarding agent behavior to help agents build positive work habits.
Conoce las últimas tendencias de CX en el mercado latinoamericano y las tecnologías de IA que están permitiendo a las empresas líderes globales reinventar las experiencias de los clientes.
Conoce las últimas tendencias de CX en el mercado latinoamericano y las tecnologías de IA que están permitiendo a las empresas líderes globales reinventar las experiencias de los clientes.
Conheça as últimas tendências de CX do mercado brasileiro e as tecnologias de IA que estão permitindo aos líderes globais reinventarem as experiências dos clientes.
Conheça as últimas tendências de CX do mercado brasileiro e as tecnologias de IA que estão permitindo aos líderes globais reinventarem as experiências dos clientes.
Join us for the CX Summit Canada Summit 2021, presented by Five9 where we focused on the Reimagination of contact centers through digital channels, AI, automation, and analytical.
More than 1,000 contact center professionals around the world took part this year’s Five9 CX Summit. Following the theme “Where Reimagined Meets Realized,” Five9 CEO Rowan Trollope opened the event by focusing on upcoming trends and highlighting recent major accomplishments.
Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and contact center priorities to meet the demands of the new digital consumer.
Stephanie Wisdom of Five9 sits down with Andrew Savage, project manager at ConnectWise, to learn how he uses Five9 voice and chat to power the ConnectWise IT help desk.
Join us as we explore how CallTower and Five9 empowered Westfield Bank with next-generation Customer Experience tools - fully integrated UCaaS and CCaaS solutions that are easy to deploy, easy to use, and can support the transition to the cloud.
Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience so they can deliver fast and effective customer experiences. Agents can log in directly from a web browser and service customers through multiple channels, including calls, email, SMS, social, mobile, and even video. Equip your agents with full customer history and access to experts within the company so they can deliver informed, accurate responses to customer inquiries.
Join an on-demand fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, as they look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year and beyond.
Five9 recognized six powerful organizations for their use of Five9 solutions to provide exceptional customer experience and transform their own businesses.
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Discover the top 5 contact center predictions for 2022 that will help your enterprise stay ahead of customers’ expectations and reimagine your customer experience.
Hear Five9 customers dispel myths about the cloud and explain its many benefits, including exceptional voice quality, ease-of-use, flexibility, robust reporting, and more.
Most enterprises understand that they’re increasingly competing on the ability to deliver exceptional customer experiences. To help provide these great experiences, they're investing in contact center initiatives like workforce optimization (WFO) to more effectively engage agents and improve customer service.
Opus Research evaluated 13 solution providers to better understand enabling platforms and technology, integration points and scalability, track record and future vision for enterprise-scale Conversational AI.
Recognized as a Leader, customers rated Five9 at maximum levels in the areas of product usability, ease of integration, professional services, and deployment time, and above average in many more. Download the Omdia Decision Matrix to learn how Five9 measured up to other providers.
Metrigy evaluated 19 WFO providers as part of its global 2021-22 Workforce Optimization and Engagement research study. The research firm analyzed data and qualitative commentary on adoption, drivers, technology partners, costs, and business success across a variety of WFO areas.
When thinking about your CX strategy, do you factor in both customer satisfaction and agent experience? Though companies have plenty of data, most don’t have a comprehensive strategy for customer experience analytics. As customer expectations evolve, your strategies and success criteria need to adapt with them. Depending on where you are now, that could mean viewing traditional KPIs from a different angle or adding new ones — or both.
The Global 2020 ISG Provider Lens evaluated 14 contact center as a service (CCaaS) providers to score their strengths, challenges, and competitive differentiators. Download the ISG Provider Lens to learn how Five9 measured up to other providers.
An important goal for most companies is to automate as many of the incoming and outgoing service interactions as possible to free up agents to provide value where they are most needed.
In this IDC Technology Spotlight report sponsored by Five9, IDC evaluates the impact workflow automation is making on the market today and how it will drive business’ technology investments in the future.
In this Buyers Guide Excerpt, "Harnessing AI to Power the Intelligent Contact Center"Frost & Sullivan provides an analysis of market trends and a profile of Five9, including a portfolio evaluation, key strengths, and customer recommendations.
The Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 benchmarks the North American CCaaS market for the enterprise, and Five9 ranks among the top performers. In their report, Frost & Sullivan analyzed 12 of the leading enterprise cloud contact center providers, and Five9 emerged among the top three across their Innovation and Growth indexes.
To help businesses better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey consumers about the state of customer service and support. This year, Five9 surveyed 2,048 consumers from seven countries across North America and Europe, ranging in age from 18 to 70+. The research revealed that in the COVID-19 era, customer service is more important than ever.
Five9 Customer Service Index 2021 survey reveals preferences vary by age, geography. To help businesses better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey 2,048 consumers in seven countries. Now in its fifth year, the Five9 Customer Service Index provides data and insights to help businesses better meet their customers’ changing needs and expectations.
To understand the current state of customer service, Five9 partnered with Zogby Analytics to survey business decision makers (BDMs) about the state of customer service and support. This report helps navigate the rapid digital transformation that the entire business community is experiencing. It focuses on BDMs and highlights their views of customer service and engagement from the executive suite.
Five9 received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure (CBCCI) report. The report measures customer satisfaction and completeness of product features.
Identified as a Leader, Five9 received high strength ratings for its cloud offering, inbound and outbound focus, and Salesforce integration, among other features.
A new report from Aberdeen Strategy & Research found that top-performing contact centers implement eight key activities to get the most out of AI capabilities.
This infographic shows how integrating Zoom Phone and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.
This infographic shows how integrating Zendesk and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.
This infographic shows how integrating ServiceNow and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.
This infographic shows how integrating Salesforce and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.
Understanding your customers is more important than ever—especially the ability to do so through the Oracle B2C Service environment. Integrating Oracle B2C Service and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.