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Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

Teddy

Five9 NexRep - Trust

Teddy Liaw, CEO of NexRep, describes his company’s partnership with Five9, his biggest technology challenges, and why he trusts the Five9 team to deliver.
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Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Time to Move Your Enterprise Contact Center to the Cloud

Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.
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The Future is Now: Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences

Whitepaper The Future is Now Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences

An intelligent cloud contact center allows you to unlock customer insights and intelligence, making it possible to deliver extraordinary experiences your customers will love.

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Whitepaper Five9 Cloud is Ready for Your Cisco Contact Center

Cisco Contact Center Enterprise and Express users are in good hands with Five9. We have many former Cisco leadership and technical staff who bring the experience necessary for Five9 to offer its Liftoff program to smooth that transition.

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State and Local Governments Whitepaper Screenshot

Whitepaper State And Local Governments

Discover how a modern cloud contact center helps state and local governments meet citizen expectations under ordinary circumstances and when the next disaster strikes.

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DMG Consulting Self-Service Maturity Model Whitepaper Screenshot

Whitepaper Self Service Maturity Model

The most sophisticated self-service is provided by a relatively new IT sector called Intelligent Virtual Agents (IVAs).
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Five9-Vertical-Brief-Financial-Services-Final

Whitepaper Reimagining The Contact Center For Financial services

As intelligent cloud contact centers increasingly take center stage for their ability to deliver more connected customer experiences, now’s the time to reimagine the possibilities of your contact center so you can take your customer service to the next level.
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Next Generation Retail Contact Centers Whitepaper Screenshot

Whitepaper Next Generation Retail Contact Centers

Read this white paper to learn what today’s retail customers expect when they contact customer service, the challenges of delivering modern customer experiences, and how Under Armour moved to the cloud and achieved over $1 million savings in call reduction.

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Maintain Business Continuity

Maintain Business Continuity With the Five9 Intelligent Cloud Contact Center

This whitepaper is designed to help your evaluate how the Five9 Intelligent Cloud Contact Center can help maintain and fit into your current or developing business continuity plan. After reading this, you will have an understanding of how Five9 delivers the most trusted and reliable cloud contact center in the industry.

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Intelligent Automation in Contact Centers Whitepaper Screenshot

Whitepaper Intelligent Automation Whitepaper

An important goal for most companies is to automate as many of the incoming and outgoing interactions as possible to free up agents to provide value where they are most needed.
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How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond Whitepaper Screenshot

Whitepaper How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond

Read this whitepaper to learn how the right cloud contact center solution helped higher education institutions maintain business continuity and agility during the crisis and be equipped to deliver exceptional service for students any time, every time.
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Healthcare Anywhere Whitepaper Screenshot

Whitepaper Healthcare Anywhere

If the disruption caught your organization off guard and you were unable to provide the type of communication experiences and level of care today’s patients and members expect, now’s the time to migrate to the cloud so you can deliver healthcare anywhere, anytime.

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The Five9 WFO Whitepaper Screenshot

Whitepaper Five9 WFO

As you move to the cloud and explore how to improve your contact center’s operations, it’s important to understand how the right workforce optimization (WFO) suite can help you optimize employee performance, decrease operating costs, and increase customer satisfaction. WFO makes everyone’s jobs easier by delivering insights that show practical ways to improve performance and consistently achieve your goals.
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The Five9 Intelligent Virtual Agent Whitepaper Screenshot

Whitepaper Five9 Intelligent Virtual Agent

Intelligent virtual agents (IVAs) automate routine and repetitive conversations handled by live agents, freeing agents to provide value on complex issues and empowering customers to quickly get the answers they need. IVAs can help your contact center use automation in an intelligent way to deliver the service your customers want and in a way that your business can support and deliver.
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The Five9 Guide to First Contact Resolution Whitepaper Screenshot

Whitepaper Five9 Guide to First Contact Resolution

First contact resolution (FCR) is a crucial metric for customer satisfaction. One of the main ways customers evaluate positive experiences with businesses is their ability to resolve an issue the first time they connect with customer service. Improving FCR in your contact center can help differentiate your business, drive revenues, and increase customer loyalty.
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The Five9 Guide to Capacity Planning Whitepaper Screenshot

Mastering Capacity Planning with the Five9 Guide

Calculating the right balance between contact volumes and staff coverage can be one of the most daunting tasks in the contact center. Optimal capacity planning involves staffing the appropriate number of agents with the right skills based on your contact volumes, average handling time, service hours, shrinkage, occupancy, and other factors. Read this white paper to learn how leveraging the right tools and strategies can enable you to reduce wait times, streamline customer service operations, and boost your bottom line.
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The Five9 Virtual Assist Whitepaper Screenshot

Whitepaper Five9 Agent Assist

Practical AI provides real, down to earth solutions that are easy to implement and use, and deliver exceptional ROI regardless of the business or industry you’re in. This white paper explores what agent assistance technology can do for your business and how it can help you make the most of every customer interaction in your contact center. You’ll learn how practical AI enables you to lower costs, improve efficiency, and deliver extraordinary customer experiences that inspire customer loyalty.
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5 Ways to Empower Agents to Deliver Great Customer Experiences

5 Ways to Empower Agents to Deliver Great CX

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

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Don't Keep Your Customers On Hold Screenshot

Don't Keep Your Customers On Hold

Exploring the impact customer wait times have on customer service and how brands can help improve call handling, streamline customer care operations, and boost their bottom line.

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The Five9 WFO Whitepaper Screenshot

Whitepaper CSAT

With so much riding on customer experience and satisfaction in today’s marketplace, it’s critical for businesses to properly manage and measure it to ensure customers are supported and satisfied with their products and services. This white paper examines the value of measuring customer satisfaction and how Five9 can equip your business with the tools and technology needed to empower your customer service team to reimagine customer experience and deliver results that inspire loyalty.
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Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.
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An IT Checklist for Cloud-Based Contact Centers Whitepaper Screenshot

Whitepaper An IT Checklist For Cloud Based Contact Centers

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

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Demo: Impeccable Voiceovers On-demand

Video Virtual Voiceover Demo

Five9 Virtual Voiceover significantly reduces the time and expense of producing high-quality custom voiceovers for static self-service scripts used with Intelligent Virtual Agents (IVAs).
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Agent Desktop Plus Demo Screenshot

User Access Control

This technical video shows how to assign, define and refine user permissions and access in Five9 Inference Studio 7, the development platform that makes it easier to build and manage intelligent virtual agents in the contact center.
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The Power of AI and Automation in the Contact Center

The Power of AI and Automation in the Contact Center

AI and automation in the contact center can improve customer and agent experiences, reduce costs, and boost upsell and cross-sell opportunities. Use AI-driven assistance to elevate interactions and turn a customer return into an upsell opportunity.
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The Future of Seamless Customer Communication

The Future of Seamless Customer Communication

Join Nextiva and Five9 as they discuss the future of UCaaS and CCaaS and how to create seamless customer experiences.

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Studio 7 Node Logging

See a demonstration of Studio 7's node logging functionality.
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Agent Desktop Plus Demo Screenshot

Studio 7

An overview to the features of the new Five9 Inference Studio 7.
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Shopping Cart Rescue & the Contact Center

Shopping Cart Rescue & the Contact Center Webinar

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey.

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Retail Returns with AI

Expedite Retail Returns with AI in the Contact Center

Customer returns don’t have to be the bane of ecommerce. Watch this video to discover new ways to improve the returns process in the retail contact center with artificial intelligence, biometric security, and workflow automation. 

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Reimagine the Future of Work

Reimagine the Future of Work

Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee and customer engagement and enabling companies to operate successfully with remote, on-site, and “digital” staff.
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Agent Desktop Plus Demo Screenshot

Process a Webservice Response

This technical video outlines the steps to process a webservice response to capture only the records you want. In this demo, a webservice returns a list of employee names and details, which is then narrowed down to generate a list of employee names only.
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Five9 Performance Dashboards

Performance Dashboard

Access customized business performance metrics in real time on a simple, engaging platform for agents, supervisors, and executives with Five9 Performance Dashboard.
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Connect Agents with Experts: Microsoft Teams UC Integration

Microsoft Teams UC Integration

Break down organizational barriers and leverage resources by connecting agents to subject matter experts in real-time. Deliver the delightful, continuous experience your customers expect with Five9 and Microsoft Teams UC Integration.
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Five9 Medallia Executive Webinar

Medallia and Five9: Executive Fireside Chat

Join this executive fireside chat as Leslie Stretch, CEO of Medallia and Rowan Trollope, CEO of Five9 discuss how leading experience management technologies are empowering global customer experience leaders with the customer feedback they need to measure the value of their customer experience initiatives and provide actionable insights.

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How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

Join CMSWire and a panel of executives from Salesforce, Slalom and Five9 for this live hour-long webinar about Castlight Health’s efforts to maintain business continuity for their customers. We’ll discuss the importance of reimagining the customer experience and its impact on ROI.

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Agent Desktop Plus Demo Screenshot

Form Node

An introduction to form node functionality in Studio 7
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Five9 Zoom Executive Webinar

Executive Webinar: What's Next For Customer Communications

In an on-demand executive roundtable webinar, Rowan Trollope, CEO of Five9 and Eric S. Yuan, CEO of ZOOM, discuss the accelerated adoption of cloud communications and how it will change the future of our work environment.

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Create Happy Customers Without Busting Your Budget Video Screenshot

Five9 Workforce Optimization

WFO helps you manage your contact center more effectively, streamline operations, control costs, and deliver more human customer experiences – all from the cloud.

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Five9 Workflow Automation Video Screenshot

Five9 Workflow Automation

Five9 Workflow Automation lets you connect your Five9 Intelligent Cloud Contact Center with other business systems to drive exceptional customer experiences.
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Five9 Reimagine CX Video Screenshot

Five9 UK Cliff Reel

A seamless CX is about anticipating your customer’s needs. Equip your agents with the vital customer information they need to deliver a personalized experience, helping them solve customer problems fast.
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ServiceNow Demo Video Screenshot

Video Five9 ServiceNow Integration

See how the Five9 integration with ServiceNow helped a customer improve their bottom line while delivering exceptional customer service.

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How to change your Service Strategy to become Digital-First

How to change your Service Strategy to become Digital-First

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.

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Take5 with Five9: Teddy Liaw, CEO of NexRep

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.
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Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Join Erin and Chirag Patel, Director of Global Network Solutions, as they break down the importance of being STIR/SHAKEN compliant and how you can ensure customers can trust that every call you make came from you and thereby increase your contact and response rates.

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Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director of Professional Services, as they discuss the importance of moving your contact center to the cloud to ensure business continuity, maintain security and compliance and drive increased productivity, and customer satisfaction levels.

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Ask the Experts: How Leading BPOs Save Time and Money

Ask the Experts: How Leading BPOs Save Time and Money

The BPO market is expected to reach $435.89bn by 2028. Join Erin and Paul Bernardo, Sr. Enterprise Solution Consultant, as they discuss how the BPO market is transforming and share practical ways to take your BPO to the next level, as well as some CX scary stories and how to avoid them.

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