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Contact Center Resources: Get to Know the Five9 Cloud

The Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can bring joy to your CX.

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5 Ways to Empower Agents to Deliver Great Customer Experiences

5 Ways to Empower Agents to Deliver Great CX

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

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Don't Keep Your Customers On Hold Screenshot

Whitepaper Don't Keep Your Customers On Hold

Exploring the impact customer wait times have on customer service and how brands can help improve call handling, streamline customer care operations, and boost their bottom line.

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DMG IVA 2021 Whitepaper Screenshot

Whitepaper DMG IVA 2021

Let’s set the record straight about the role of artificial intelligence in the contact center. Learn about four common misconceptions about AI-enabled intelligent virtual agents to better understand these solutions and their benefits.
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The Five9 WFO Whitepaper Screenshot

Whitepaper CSAT

With so much riding on customer experience and satisfaction in today’s marketplace, it’s critical for businesses to properly manage and measure it to ensure customers are supported and satisfied with their products and services. This white paper examines the value of measuring customer satisfaction and how Five9 can equip your business with the tools and technology needed to empower your customer service team to reimagine customer experience and deliver results that inspire loyalty.
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Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Five9, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.
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An IT Checklist for Cloud-Based Contact Centers Whitepaper Screenshot

Whitepaper An IT Checklist For Cloud Based Contact Centers

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

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Demo: Impeccable Voiceovers On-demand

Video Virtual Voiceover Demo

Five9 Virtual Voiceover significantly reduces the time and expense of producing high-quality custom voiceovers for static self-service scripts used with Intelligent Virtual Agents (IVAs).
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Agent Desktop Plus Demo Screenshot

User Access Control

This technical video shows how to assign, define and refine user permissions and access in Five9 Inference Studio 7, the development platform that makes it easier to build and manage intelligent virtual agents in the contact center.
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The Power of AI and Automation in the Contact Center

The Power of AI and Automation in the Contact Center

AI and automation in the contact center can improve customer and agent experiences, reduce costs, and boost upsell and cross-sell opportunities. Use AI-driven assistance to elevate interactions and turn a customer return into an upsell opportunity.
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The Future of Seamless Customer Communication

The Future of Seamless Customer Communication

Join Nextiva and Five9 as they discuss the future of UCaaS and CCaaS and how to create seamless customer experiences.

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Studio 7 Node Logging

See a demonstration of Studio 7's node logging functionality.
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Agent Desktop Plus Demo Screenshot

Studio 7

An overview to the features of the new Five9 Inference Studio 7.
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Shopping Cart Rescue & the Contact Center

Shopping Cart Rescue & the Contact Center Webinar

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey.

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Retail Returns with AI

Expedite Retail Returns with AI in the Contact Center

Customer returns don’t have to be the bane of ecommerce. Watch this video to discover new ways to improve the returns process in the retail contact center with artificial intelligence, biometric security, and workflow automation. 

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Reimagining the Customer Experience through Journey Orchestration

Reimagining the Customer Experience through Journey Orchestration

Join Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind, as they discuss the importance of the customer journey and how to leverage the right data at the right time to create extraordinary customer experiences.

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Reimagine the Future of Work

Reimagine the Future of Work

Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee and customer engagement and enabling companies to operate successfully with remote, on-site, and “digital” staff.

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Agent Desktop Plus Demo Screenshot

Process a Webservice Response

This technical video outlines the steps to process a webservice response to capture only the records you want. In this demo, a webservice returns a list of employee names and details, which is then narrowed down to generate a list of employee names only.
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Five9 Performance Dashboards

Performance Dashboard

Access customized business performance metrics in real time on a simple, engaging platform for agents, supervisors, and executives with Five9 Performance Dashboard.
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Agent Desktop Plus Demo Screenshot

Video Parsing Multiple Records

Save time by parsing multiple records from large files with search criteria you create

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Connect Agents with Experts: Microsoft Teams UC Integration

Video Microsoft Teams UC Integration

Break down organizational barriers and leverage resources by connecting agents to subject matter experts in real-time. Deliver the delightful, continuous experience your customers expect with Five9 and Microsoft Teams UC Integration.
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Five9 Medallia Executive Webinar

Medallia and Five9: Executive Fireside Chat

Join this executive fireside chat as Leslie Stretch, CEO of Medallia and Rowan Trollope, CEO of Five9 discuss how leading experience management technologies are empowering global customer experience leaders with the customer feedback they need to measure the value of their customer experience initiatives and provide actionable insights.

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How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

Join CMSWire and a panel of executives from Salesforce, Slalom and Five9 for this live hour-long webinar about Castlight Health’s efforts to maintain business continuity for their customers. We’ll discuss the importance of reimagining the customer experience and its impact on ROI.

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Agent Desktop Plus Demo Screenshot

Video Form Node

An introduction to form node functionality in Studio 7

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Five9 Zoom Executive Webinar

Executive Webinar: What's Next For Customer Communications

In an on-demand executive roundtable webinar, Rowan Trollope, CEO of Five9 and Eric S. Yuan, CEO of ZOOM, discuss the accelerated adoption of cloud communications and how it will change the future of our work environment.

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Create Happy Customers Without Busting Your Budget Video Screenshot

Video Five9 Workforce Optimization

WFO helps you manage your contact center more effectively, streamline operations, control costs, and deliver more human customer experiences – all from the cloud.

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Five9 Workflow Automation Video Screenshot

Video Five9 Workflow Automation

Five9 Workflow Automation lets you connect your Five9 Intelligent Cloud Contact Center with other business systems to drive exceptional customer experiences.
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4 CX Trends for 2022

Five9 EMEA Webinar: 4 CX Trends for 2022

Join industry experts as they look back at 2021 and reveal the 4 top contact center trends in EMEA that will prepare your CX strategy for success in 2022.

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Five9 Reimagine CX Video Screenshot

Video Five9 UK Cliff Reel

A seamless CX is about anticipating your customer’s needs. Equip your agents with the vital customer information they need to deliver a personalized experience, helping them solve customer problems fast.
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ServiceNow Demo Video Screenshot

Video Five9 ServiceNow Integration

See how the Five9 integration with ServiceNow helped a customer improve their bottom line while delivering exceptional customer service.

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How to change your Service Strategy to become Digital-First

How to change your Service Strategy to become Digital-First

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.

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Video_Thumbnail_Resource Library_NexRep

Take5 with Five9: Teddy Liaw, CEO of NexRep

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.
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Agent Desktop Plus Demo Screenshot

Video Five9 Microsoft Partnership

Communicate intelligently with your customers and workforce with Microsoft and Five9

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Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Join Erin and Chirag Patel, Director of Global Network Solutions, as they break down the importance of being STIR/SHAKEN compliant and how you can ensure customers can trust that every call you make came from you and thereby increase your contact and response rates.

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Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director of Professional Services, as they discuss the importance of moving your contact center to the cloud to ensure business continuity, maintain security and compliance and drive increased productivity, and customer satisfaction levels.

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Ask the Experts: How Leading BPOs Save Time and Money

Ask the Experts: How Leading BPOs Save Time and Money

The BPO market is expected to reach $435.89bn by 2028. Join Erin and Paul Bernardo, Sr. Enterprise Solution Consultant, as they discuss how the BPO market is transforming and share practical ways to take your BPO to the next level, as well as some CX scary stories and how to avoid them.

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Five9 Intelligent Virtual Agent Video Screenshot

Video Five9 Intelligent Virtual Agent

With Five9 Intelligent Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it quickly—without the use of a human agent.
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Five9 Reimagine CX Video Screenshot

Video Five9 in 14 Seconds

This animated video provides a fast-paced reminder of the power, security, and versatility of Five9 Cloud Contact Center in just 14 seconds. Five9 software gives agents all the tools they need to have informed, productive interactions, making for happy agents, happy supervisors, and happy customers.
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Five9 No Jitter Webinar

How Integrating UC and CC Creates Better Customer Journeys

Join Blair Pleasant, President and Principal Analyst at COMMfusion LLC, and Andy Dignan, SVP of Global Partners and Services at Five9, as they explore how integrating CC and UC can help break down the walls between the contact center and the business to create seamless customer experiences.

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Five9 Genius AI Video Screenshot

Video Five9 Genius AI Updated VD

The Five9 Genius AI platform includes practical AI solutions to automate common tasks and free up agents to focus on more complex issues. It consists of three solutions: Five9 Virtual Assistant, Five9 Agent Assist, and Five9 VoiceStream. Leveraging these solutions, agents can get the help they need to more effectively assist customers, your business can reduce costs, and you can provide more human customer service experiences.
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Five9 Gamification

Video Five9 Gamification

The contact center can be a challenging place to work. Boring one moment and emotionally charged the next. With Five9 Gamification contact center managers can help to temper this by first identifying and then rewarding agent behavior to help agents build positive work habits.

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Five9 Digital Engagement Demo Screenshot

Video Five9 Digital Engagement Video

Five9 Digital Engagement seamlessly integrates with Five9 Voice to create extraordinary digital-first omnichannel experiences for your customers.
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Five9 CX Summit Canada 2021

Five9 CX Summit Canada 2021

Join us for the CX Summit Canada Summit 2021, presented by Five9 where we focused on the Reimagination of contact centers through digital channels, AI, automation, and analytical.

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Five9 CX Summit 2021 Keynote Address

Five9 CX Summit 2021 Keynote Address

More than 1,000 contact center professionals around the world took part this year’s Five9 CX Summit. Following the theme “Where Reimagined Meets Realized,” Five9 CEO Rowan Trollope opened the event by focusing on upcoming trends and highlighting recent major accomplishments.
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Five9 CustomerThink Webinar

Digital CX Opportunities to Kickstart the New Year

Join our guest speaker, Kate Leggett, VP & Principal Analyst at Forrester Research, and Peter Milligan, Sr. Portfolio Marketing Manager at Five9, as they reveal top CX opportunities to kickstart the new year and contact center priorities to meet the demands of the new digital consumer.

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Video_Thumbnail_Resource Library_Connectwise

Five9 Connectwise

Stephanie Wisdom of Five9 sits down with Andrew Savage, project manager at ConnectWise, to learn how he uses Five9 voice and chat to power the ConnectWise IT help desk.
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Five9 Reimagine CX Video Screenshot

Video Five9 Colorado Reel

Deliver exceptional customer experiences from anywhere. Literally.
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Westfield Bank Customer Highlight - Teams Direct Routing & Five9

Westfield Bank Customer Highlight - Teams Direct Routing & Five9

Join us as we explore how CallTower and Five9 empowered Westfield Bank with next-generation Customer Experience tools - fully integrated UCaaS and CCaaS solutions that are easy to deploy, easy to use, and can support the transition to the cloud.

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Agent Desktop Plus Demo Screenshot

Five9 Agent Desktop Plus

Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience so they can deliver fast and effective customer experiences. Agents can log in directly from a web browser and service customers through multiple channels, including calls, email, SMS, social, mobile, and even video. Equip your agents with full customer history and access to experts within the company so they can deliver informed, accurate responses to customer inquiries.
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