7 out of 10 consumers expect companies to know their history regardless of the method of communication. However, 8 out of 10 will stop doing business with a brand after just one bad customer experience. It has never been more crucial to keep up with customer expectations, create personalized experiences and make sure your customers feel known and valued.
Everyone at some point has felt the pressure of work-related stress. Any job can have stressful elements, even if you love what you do.
Join us for this exclusive webinar with Five9 Brand Ambassador and professional golfer, Max Homa and President of Five9, Dan Burkland, as they sit down for a chat about how to deal with stress and pressure on the golf course and in the workplace.
Customers expect to be able to communicate with your brand on any channel they choose. According to the Five9 Customer Service Index, while voice is the channel of choice for many, customer communication preferences are shifting to digital channels faster than ever, with a 26% increase YoY. According to IDG, 44% of companies that have already moved to a digital-first approach have a leg-up on their competition.
The 2022 Opus Research “Decision Makers’ Guide to Enterprise Intelligent Assistants” presents a comprehensive assessment of 21 enterprise-grade Intelligent Assistant solution providers bringing Conversational AI to support customer care, self-service, employee assistance, messaging and device control.
During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.
Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that empower agents and organizations to deliver extraordinary customer experiences in a digital era.
Five9 helps you reimagine your customer experience and achieve tangible business results. Our solutions enable you to engage customers on their channel of choice, streamline your operations, and use the power of practical AI, automation, and cloud to increase business agility and exceed your customers' expectations.
Frost & Sullivan surveyed healthcare decision-makers before and during the pandemic to discover how they managed through the necessary changes impacting patient communications and their workforce. These insights point towards how Healthcare operations will evolve in a post-pandemic world.
Join Five9 CEO, Rowan Trollope, and Executive Vice President, Advertising and Customer Experience of Oracle, Rob Tarkoff, in this live fireside chat moderated by Five9 CMO, Genefa Murphy, as they explore this critical link between customer data and creating exceptional customer experiences.
Metrigy CEO and Principal Analyst, Robin Gareiss, and Five9 Chief Marketing Officer, Genefa Murphy, will show you how to obtain and leverage the right metrics to boost customer experience and gain a competitive advantage. Backed by several studies with more than 2,000 IT, CX, and business leaders, Robin will give you real-world advice on what’s making top companies so successful.
Watch this webinar to learn how AI impacts contact center & CX results & the opportunity costs of not using AI, the role of AI capabilities in delivering seamless digital experiences, and the building blocks to implement practical AI to transform business results and real-life AI success stories.
Watch this webinar to learn best practices for building conversational IVAs, how businesses are using AI and IVAs in the contact center, and leverage easy-to-create natural-sounding text-to-speech with Five9 Virtual Voiceover.
Let’s set the record straight about the role of artificial intelligence (AI) in the contact center. Join Donna Fluss, President of DMG Consulting LLC, and Richard Dumas, VP of Product Marketing at Five9, as they dispel four common misconceptions about AI-enabled intelligent virtual agents and help you better understand these solutions and their many benefits.
Join Erin Wilson, Director, Technical Marketing at Five9, and Donna Fluss, President of DMG Consulting LLC, to discover the practical ways you can implement AI in your contact center and how to get started.
In this webinar, we will demonstrate three ways a single business can use the Five9 Intelligent Virtual Agent to streamline conversations with: Employees: addressing questions about benefits and open enrollment, customers: going above and beyond the FAQ answer and business partners: delivering a self-service experience on every channel.
In this webinar you’ll hear from Five9 EVP of Product Management, Callan Schebella, AT&T AVP of Voice & Collaboration Kennedy Pereira, and GlobalData Principal Analyst Gary Barton to learn what the Voice Experience is and how Five9 and AT&T are looking to enhance voice technology to create more engaging customer experiences.
Evolving the Live-Agent Model Using Intelligent Virtual Agents
No matter how much the contact center communication and technology landscape changes, one thing never does. Having the right people, with the right skills, and the right resources available at the right time is critical to satisfying customer demands and expectations.
Pilot Freight Services knew they needed to automate its contact center and added IVA to provide a smooth path to resolve routine requests. Read on to learn more about Pilot Freight’s success with Five9.
Aragon Research releases its third Aragon Research GlobeTM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.
Aragon’s first Aragon Research GlobeTM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.
The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
It’s challenging to connect with your team when many are working remotely. Increase agent engagement by creating an environment of healthy competition, transparency, and high performance with Five9 Gamification.
Five9 Intelligent Virtual Agent enables brands to serve more customers across global geographies with a vast array of language support for natural language processing, speech recognition, and text-to-speech capabilities.
Improve agent efficiency and increase ROI utilizing a single, intuitive user interface to provide greater customer satisfaction in real-time with an optimized integration between Five9 and leading CRM platforms.
No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.
Last year, contact centers fast-tracked the tools and solutions that would enable them to support frazzled customers and remote workforces. Virtual agents, remote control/monitoring, cloud contact centers, text messaging, collaboration tools, and alerts and monitoring were some areas where rapid transformation took place. Now, with the end of the pandemic in sight, it's time to take stock of what we've accomplished and look ahead to the future.
Got two minutes? This video shows how an AI-enabled Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. See what we mean when we say, “Reimagine customer experience and realize results.”
Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.