Skip to main content

Contact Center Resources: Get to Know the Five9 Cloud

The Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can bring joy to your CX.

#ffffff
Agent Desktop Plus Demo Screenshot

Five9 Agent Desktop Plus

Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience so they can deliver fast and effective customer experiences. Agents can log in directly from a web browser and service customers through multiple channels, including calls, email, SMS, social, mobile, and even video. Equip your agents with full customer history and access to experts within the company so they can deliver informed, accurate responses to customer inquiries.
View Demo Video
Five9 Fireside Chat Webinar

Fireside Chat: 5 Contact Center Predictions that will Impact 2021

Join an on-demand fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, as they look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year and beyond.

Watch On-Demand Webinar
Five9 2021 CX Reimagine Awards

Five9 2021 CX Reimagine Awards

Five9 recognized six powerful organizations for their use of Five9 solutions to provide exceptional customer experience and transform their own businesses.
Watch Customer Video
The Role of Virtual Agents in the New Digital Workforce

The Role of Virtual Agents in the New Digital Workforce Webinar

Discover why now is the time to embrace a digital workforce to reimagine customer experiences and deliver tangible business results.

Watch On-Demand Webinar
The Five9 Digital Workforce

Digital Workforce

Meet your new digital workforce: best-in-class AI that will transform your business with the skill sets of thousands of people.
Watch Customer Video
Gateway One

Video Demo

We hope you found our short video useful. A representative will be in touch shortly to find out how we can assist you. In the meantime, enjoy full access to the Five9 knowledge base.
View Demo Video
Agent Desktop Plus Demo Screenshot
Agent Desktop Plus Demo Screenshot

Content Studio 7

Tips on organizing content in the Studio 7 development platform.
View Demo Video

API Access

How to access your Studio 7 account programmatically using APIs
View Demo Video
How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center

How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center

Discover the top 5 contact center predictions for 2022 that will help your enterprise stay ahead of customers’ expectations and reimagine your customer experience.

Watch On-Demand Webinar
Why Cloud

Why Cloud

Hear Five9 customers dispel myths about the cloud and explain its many benefits, including exceptional voice quality, ease-of-use, flexibility, robust reporting, and more.
Watch Customer Video
Workforce Optimization Product and Market Report

Report Workforce Optimization Product Market Report

Most enterprises understand that they’re increasingly competing on the ability to deliver exceptional customer experiences. To help provide these great experiences, they're investing in contact center initiatives like workforce optimization (WFO) to more effectively engage agents and improve customer service.

Get Report
The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Report Opus Research EIA

Opus Research evaluated 13 solution providers to better understand enabling platforms and technology, integration points and scalability, track record and future vision for enterprise-scale Conversational AI.
Get Report
Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21 Screenshot

Report Omdia Decision Matrix 2020-21

Recognized as a Leader, customers rated Five9 at maximum levels in the areas of product usability, ease of integration, professional services, and deployment time, and above average in many more. Download the Omdia Decision Matrix to learn how Five9 measured up to other providers.

Get Report
The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Report Metrigy Metristar Award

Metrigy evaluated 19 WFO providers as part of its global 2021-22 Workforce Optimization and Engagement research study. The research firm analyzed data and qualitative commentary on adoption, drivers, technology partners, costs, and business success across a variety of WFO areas.
Get Report
Metrigy How to Avoid the CX Metrics Gap

Report Metrics Gap

When thinking about your CX strategy, do you factor in both customer satisfaction and agent experience? Though companies have plenty of data, most don’t have a comprehensive strategy for customer experience analytics. As customer expectations evolve, your strategies and success criteria need to adapt with them. Depending on where you are now, that could mean viewing traditional KPIs from a different angle or adding new ones — or both.
Get Report
ISG Provider Lens™ for Contact Center as a Service – CX, Global 2020 Screenshot

Report ISG Provider Lens for Contact Center as a Service CX Global 2020

The Global 2020 ISG Provider Lens evaluated 14 contact center as a service (CCaaS) providers to score their strengths, challenges, and competitive differentiators. Download the ISG Provider Lens to learn how Five9 measured up to other providers.
Get Report
IVA Product & Market Report

Report Intelligent Virtual Agent Market

An important goal for most companies is to automate as many of the incoming and outgoing service interactions as possible to free up agents to provide value where they are most needed.
Get Report
IDC Technology Spotlight Workflow Automation Report Screenshot

Report IDC Technology Spotlight Workflow Automation

In this IDC Technology Spotlight report sponsored by Five9, IDC evaluates the impact workflow automation is making on the market today and how it will drive business’ technology investments in the future.

Get Report
Frost & Sullivan’s Contact Center Buyers Guide, North America, 2020 Screenshot

Report Frost Sullivan Contact Center Buyers Guide 2020

In this Buyers Guide Excerpt, "Harnessing AI to Power the Intelligent Contact Center"Frost & Sullivan provides an analysis of market trends and a profile of Five9, including a portfolio evaluation, key strengths, and customer recommendations.

Get Report
Frost & Sullivan Names Five9 a Growth and Innovation Leader in Latin America Report Screenshot

Report Frost Radar LATAM

Five9 has earned a position as a top performer in the Latin American CCaaS market in a benchmarking report from Frost & Sullivan.
Get Report
Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 Report Screenshot

Report Frost Radar 2021

The Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 benchmarks the North American CCaaS market for the enterprise, and Five9 ranks among the top performers. In their report, Frost & Sullivan analyzed 12 of the leading enterprise cloud contact center providers, and Five9 emerged among the top three across their Innovation and Growth indexes.
Get Report
Five9 Customer Service Index 2021: Retail and E-Commerce Edition

Report Five9 Customer Service Index Retail 2021

To help businesses better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey consumers about the state of customer service and support. This year, Five9 surveyed 2,048 consumers from seven countries across North America and Europe, ranging in age from 18 to 70+. The research revealed that in the COVID-19 era, customer service is more important than ever.
Get Report
Report Five9 Customer Service Index 2021

Report Five9 Customer Service Index 2021

Five9 Customer Service Index 2021 survey reveals preferences vary by age, geography. To help businesses better understand the current state of customer service, Five9 partnered with Zogby Analytics to survey 2,048 consumers in seven countries. Now in its fifth year, the Five9 Customer Service Index provides data and insights to help businesses better meet their customers’ changing needs and expectations.
Get Report
five9 customer service index 2020 business decision makers

Report Five9 Customer Service Index 2020 BDM

To understand the current state of customer service, Five9 partnered with Zogby Analytics to survey business decision makers (BDMs) about the state of customer service and support. This report helps navigate the rapid digital transformation that the entire business community is experiencing. It focuses on BDMs and highlights their views of customer service and engagement from the executive suite.

Get Report
Five9 Rates Highest in Vendor Satisfaction among Customers Surveyed by DMG Report

Report DMG2021CBCCI

Five9 received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure (CBCCI) report. The report measures customer satisfaction and completeness of product features.
Get Report
The Aragon Research Globe™ for Intelligent Contact Centers, 2020

Report Aragon Research Globe for Intelligent Contact Centers 2020

Identified as a Leader, Five9 received high strength ratings for its cloud offering, inbound and outbound focus, and Salesforce integration, among other features.

Get Report
Aberdeen Report: Reimagine CX with AI

Report Aberdeen Reimagine CX with AI Smartbite

Contact centers leveraging AI achieve significant YoY improvements across five key metrics.
Get Report
Aberdeen Report: Reimagine CX with AI

Report Aberdeen Reimagine CX with AI Checklist

A new report from Aberdeen Strategy & Research found that top-performing contact centers implement eight key activities to get the most out of AI capabilities.
Get Report
Aberdeen Report: Reimagine CX with AI

Report Aberdeen Reimagine CX with AI

Aberdeen surveyed 300+ contact center leaders around the world to identify the key trends and best practices shaping their activities.
Get Report
Info Sheet

Infographic Why Now Is the Time to Move to the Cloud

This infographic shows why now is the time to move your Enterprise Contact Center to the Cloud and how to prepare for the change.

View Infographic
Why Integrate Zoom Phone and Your Contact Center Infographic Screenshot

Infographic Why Integrate Zoom Phone and Your Contact Center

This infographic shows how integrating Zoom Phone and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.

View Infographic
Why Integrate ServiceNow and Your Contact Center Infographic Screenshot

Infographic Why Integrate ServiceNow and Your Contact Center

This infographic shows how integrating ServiceNow and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

View Infographic
Why Integrate Salesforce and Your Contact Center Infographic Screenshot

Infographic Why Integrate Salesforce and Your Contact Center

This infographic shows how integrating Salesforce and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

View Infographic
Why Integrate Microsoft Teams and Your Contact Center Infographic Screenshot

Infographic Why Integrate Microsoft Teams and Your Contact Center

This infographic shows how integrating Microsoft Teams and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.
View Infographic
Why Integrate Microsoft Dynamics 365 and Your Contact Center Infographic Screenshot

Infographic Why Integrate Microsoft Dynamics 365 and Your Contact Center

This infographic shows how integrating Microsoft Dynamics and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

View Infographic
WFO thumbnail

Inspire, Motivate, and Engage Agents

Workforce optimization tools enable you to engage agents wherever they work to enhance staffing, performance, coaching, and management. Improve customer experiences, engage and empower agents, and boost your bottom line.
View Infographic
WFA Infographic Thumbnail

Infographic WFA

Leverage workflow automation to streamline your operations, boost efficiency, and improve process consistency in your contact center. Workflow automation empowers employees, eliminates repetitive work, improves revenues, and provides a better customer experience.
View Infographic
Infographic: Closing the CX Metrics Gap

Infographic Metric Gap

Closing the metrics gap means not only identifying the right metrics to measure success but committing to an end-to-end CX metrics strategy for voice of customer and agent performance.
View Infographic
Infographic iva

Infographic IVA

Most customers prefer self-service when they need support. Give them immediate answers and quick service with intelligent virtual agents (IVAs) that can provide a more human customer service experience while making a positive impact on your bottom line.
View Infographic
Making Customer Service a More Human Experience

Infographic Five9 Making Customer Service a More Human Experience

From understanding what customers value most when they need assistance from your business to providing the type of service and support that inspires loyalty, it’s important to know what makes today’s customers tick.
View Infographic
Infographic_Cloud_Migration_v6

Why Organizations Are Moving to Cloud CX


Meeting the needs of today’s customers starts with rethinking your business capabilities. Find out why moving to a cloud contact center is the logical path forward in a 21st-century marketplace.

View Infographic
5 Ways Five9 Makes COVID Vaccine Communication Smarter, Faster & Easier Infographic Thumbnail

Infographic COVID

Delivering COVID-19 vaccines is an unprecedented challenge for healthcare providers, pharmacies, and other participating organizations.
View Infographic
Agent Engagement Infographic

Infographic Agent Engagement

80% of customers say the experience a company provides is as important as its products and services. See how the right technology creates great agent experiences that empower them to deliver great customer experiences.

View Infographic
Agent Assist Infographic Thumbnail

Infographic Agent Assist

Agent assistance technology provides your agents with real-time transcriptions and summaries, targeted guidance, and knowledge base integration so they can provide exceptional customer experiences. Practical artificial intelligence (AI) improves average handle time, resolves issues faster, and improves your bottom line.
View Infographic
5 Signs IVR to IVA Infographic Thumbnail

IVR vs IVA: Which is Right For Your Call Center

If you’re still using IVR technology that was developed 30 years ago, you’re likely no longer providing the level of self-service that customers expect. You’re also missing out on opportunities to increase your automation rates and reduce service costs.
View Infographic
Impact of COVID-19 on Healthcare Contact Centers

Healthcare Contact Center 2022

It’s hard to imagine an industry more affected by COVID-19 than healthcare. Frost & Sullivan surveyed healthcare decision makers to discover how they’ve handled substantial change to their contact center strategies since early 2020.
Get Report
Five9 Solution Bundles

Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
Get Data Sheet