Contact Center Resources: Get to Know the Five9 Cloud

Join an on-demand fireside chat with Rowan Trollope, CEO of Five9 and Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics, as they look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year and beyond.

Discover why now is the time to embrace a digital workforce to reimagine customer experiences and deliver tangible business results.

Discover the top 5 contact center predictions for 2022 that will help your enterprise stay ahead of customers’ expectations and reimagine your customer experience.

Most enterprises understand that they’re increasingly competing on the ability to deliver exceptional customer experiences. To help provide these great experiences, they're investing in contact center initiatives like workforce optimization (WFO) to more effectively engage agents and improve customer service.

Recognized as a Leader, customers rated Five9 at maximum levels in the areas of product usability, ease of integration, professional services, and deployment time, and above average in many more. Download the Omdia Decision Matrix to learn how Five9 measured up to other providers.

In this IDC Technology Spotlight report sponsored by Five9, IDC evaluates the impact workflow automation is making on the market today and how it will drive business’ technology investments in the future.

In this Buyers Guide Excerpt, "Harnessing AI to Power the Intelligent Contact Center"Frost & Sullivan provides an analysis of market trends and a profile of Five9, including a portfolio evaluation, key strengths, and customer recommendations.

To understand the current state of customer service, Five9 partnered with Zogby Analytics to survey business decision makers (BDMs) about the state of customer service and support. This report helps navigate the rapid digital transformation that the entire business community is experiencing. It focuses on BDMs and highlights their views of customer service and engagement from the executive suite.

Identified as a Leader, Five9 received high strength ratings for its cloud offering, inbound and outbound focus, and Salesforce integration, among other features.

This infographic shows why now is the time to move your Enterprise Contact Center to the Cloud and how to prepare for the change.

This infographic shows how integrating Zoom Phone and the Five9 Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.

This infographic shows how integrating ServiceNow and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

This infographic shows how integrating Salesforce and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

This infographic shows how integrating Microsoft Dynamics and the Five9 Intelligent Cloud Contact Center allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.


Meeting the needs of today’s customers starts with rethinking your business capabilities. Find out why moving to a cloud contact center is the logical path forward in a 21st-century marketplace.

80% of customers say the experience a company provides is as important as its products and services. See how the right technology creates great agent experiences that empower them to deliver great customer experiences.