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Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

Five9

From Onsite to Online: Harnessing AI for Consistent Customer Experiences in the Sports Industry

Watch this webinar where we delve into the significance of AI and automation in delivering exceptional customer experiences with Michael Cole, the CTO of the PGA European Tour Group.
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On-Demand Webinar
Alaska Airline

Alaska Airlines Is Committed to Providing an Amazing Guest Experience

The mission of Alaska Airlines is to create an airline people love, and to do that, they have a GX promise — the promise that they make to every guest that flies Alaska. One of the largest airlines in the United States, Alaska Airlines cares about each guest and is with them at every stage of their journey. See how Alaska Airlines is committed to providing an amazing guest and employee experience.
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Customer Video
Five9 AI Summaries

Reduce After-Call Work with Five9 AI Summaries

Five9 AI Summaries uses the same generative AI technology behind ChatGPT and provides summaries for customer call transcripts in seconds, reducing manual after-call work.
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Brief
Five9_Datasheet_AccountManager

Five9 Account Manager

To get the most out of cloud contact center technology, lean on a Five9 Account Manager as your trusted advisor. Leverage your dedicated advocate and partner for success.
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Data Sheet
Kyndryl_Video_Image

Kyndryl Continuously Improves CX

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.
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Customer Video
Case Study - PING

PING Drives Its Contact Center with Five9 Analytics

PING is a leading family-owned sports equipment manufacturer focused on producing custom golf products for a global market. See how PING provides a custom experience for each and every customer.
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Case Study
Q2 2023 Earning Infographic

Five9 Reports Q2 2023 Financial Results

Five9 reported strong second quarter results, with revenue growth of 18% YoY. View this infographic for insights on key trends and growth drivers that are fueling our performance.
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Infographic
Five9

The Blueprint Ep 5: Managing Improvement and Innovation in Your Contact Center

Discover how to embrace change, evolve your contact center, manage technical debt, and explore future trends like omnichannel experiences and conversational AI.
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On-Demand Webinar
PING_Video_Thumbnail

PING Swings into a Personalized Customer Experience

PING has been providing personalized experiences with its custom golf products since 1959. See how PING drives its contact center by moving to the cloud and creating deeper insights.
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Customer Video
Five9

Expert Panel: Perspectives on Responsible AI for the Contact Center

Our panel of experts will discuss the importance of considering ethics when developing and deploying AI systems, shedding light on key considerations organizations should prioritize. 
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On-Demand Webinar
Five9

The Blueprint Ep 4: Defining and Measuring Success in the Contact Center

Gain valuable strategies for effective reporting, understanding diverse needs and success metrics, and aligning goals for optimal results.
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On-Demand Webinar
Data_Sheet_AI_Insights

Five9 AI Insights

Deliver actionable conversational insights seamlessly with the power of OpenAI.
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Data Sheet
data sheet

Five9 UC Integration with Microsoft Teams

Transform your customer experience delivery by uniting the Five9 Intelligent CX Platform with Microsoft Teams. Equip your team with advanced collaboration to increase First Call Resolution and enjoy hassle-free connections.
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Data Sheet
Data_Sheet_Five9_UCaaS_powered_by_Nextiva

Five9 UCaaS Powered by Nextiva

Bring customers and teams closer together by connecting communications with customer management, intelligence, automation, and team collaboration — all in a single, powerful solution.
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Data Sheet
Five9

Trusted Partnerships for Digital Transformation: Accenture and Five9 Deliver Customer Experience Excellence

Accenture research shows that 95% of both B2C and B2B executives say they believe their customers are changing faster than they can change their businesses. In order to effectively respond to the ever-changing needs and priorities of their customers, businesses today must adopt a broader perspective that encompasses a holistic understanding of customers' lives. This broader view enables businesses to adapt and cater to customers' evolving demands more effectively.

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On-Demand Webinar
Five9 UC Integration with Nextiva

Five9 UC Integration with Nextiva

Break down organizational barriers and better leverage resources by connecting agents to subject matter experts in real time.
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Data Sheet
Ep 3

The Blueprint Ep 3: Selecting a Secure and Trustworthy Contact Center

In this webinar, learn everything you need to know about contact center security and compliance including costs of legal noncompliance and how moving to the cloud can provide increased security.
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On-Demand Webinar
Five9 Buyer's Guide

Five9 Buyer’s Guide

This comprehensive guide is designed to equip you with essential considerations for selecting a CX and/or CCaaS partner. From evaluating key features to mastering SLA negotiations, this is the guide for your CX journey.
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E-book
Boost Contact Center

Boost Contact Center Performance with Five9 Razor

Five9 Razor is an end-to-end automated testing solution that provides all the capabilities you need to enable you to deliver superior customer service and get the highest levels of performance and reliability from your contact center.
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Demo Video
Five9

The Blueprint Ep 2: Prepping Your Contact Center for Third-Party Applications

In this webinar, get a blueprint for preparing your contact center for third-party applications and other integrations.
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On-Demand Webinar
LATAM

Frost & Sullivan Names Five9 a Growth and Innovation Leader in Latin America

Five9 has been named a top leader in the CCaas market for Latin America in 2023 in the benchmarking report from Frost & Sullivan.
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Report
EMEA_Image

Frost Radar™: European Contact Centre as a Service Market, 2023

Five9 has been named a leader in growth and innovation for the CCaas market in EMEA in the Frost Radar Report for 2023.
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Report
Five9

From Hype to Truth: Unveiling the Real Potential of Generative AI in Contact Centers and Beyond

In this webinar, learn how generative AI is poised to revolutionize industries like the contact center, from automating routine tasks to enhancing customer experience through personalized interactions.
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On-Demand Webinar
Five9

The Five9 Intelligent CX Platform Comes with Brains — and a Promise

The customer experience is always iterative and had to improve with each new version. The Five9 Intelligent CX Platform makes for smarter use of contact center resources, from the software to the people it serves. 

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On-Demand Webinar
Five9

LLMs, GPT3, and ChatGPT: An Intro for Techies and Non-Techies Alike

Join us for an introduction to the hottest tech in the last decade: large language models (L

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On-Demand Webinar
Five9

The Blueprint Ep 1: Choosing the Right Cloud for Your Contact Center

During this webinar, discover the differences, benefits, and tradeoffs of cloud vs. on-premises, then get a roadmap to evaluate these solutions for your unique business.
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On-Demand Webinar
s

Generative AI for Your Contact Center: Unleashing Its Full Potential

As Generative AI shapes the next-gen contact centers, are you ready to unleash its potential?
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On-Demand Webinar
TAM_Image

What Value Does a Technical Account Manager Bring?

Choosing a new customer experience platform isn’t just about choosing technology for your contact center. Learn the value of our Technical Account Managers and the services they can provide for your unique business needs.
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On-Demand Webinar
TAM_Image

What Does a Technical Account Manager Do?

Choosing a customer experience platform isn’t just about choosing technology for your contact center. Learn what our Technical Account Managers do and the added benefits that their services can bring to your business.
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On-Demand Webinar
SS

Unlock Agent Productivity with Five9 Agent Assist and Generative AI

Generative AI tools such as GPT-3 offer immense opportunities to transform the contact cente

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On-Demand Webinar
Five9

CX Bracket Challenge Results Revealed: What Are the Top Priorities of CX Leaders?

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On-Demand Webinar
Five9

Canadian Healthcare Company Streamlines Customer Service with Five9

Serefin is a Canadian healthcare company that provides simplified access to better care.

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On-Demand Webinar
bpo_revolutionize_contact_center

5 Ways BPOs Can Revolutionize Their Contact Center

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.
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Infographic
Five9 Q1 2023 Infographic

Five9 Reports Q1 2023 Financial Results

Five9 reported strong first quarter results, with revenue growth of 20% YoY. View this infographic for insights on key trends and growth drivers that are fueling our performance.
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Infographic
MetriStar logo 2023

2023 Five9 Earns Metrigy MetriStar Top Provider Award

Five9 was awarded the top provider award for Contact Center as a Service Platform based on both customer ratings and quantitative metrics.
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Report
professional-services

Professional Services Company Visualizes Performance in Real Time

A global professional services organization serving multiple industries took a leap toward modernizing its operations. Since implementing Five9 Workflow Automation, the organization has increased productivity and lowered operating costs by eliminating manual monitoring and processes.
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Case Study
CX Platform

Transform Your CX with the Intelligent CX Platform

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.
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Infographic
healthcare_member_services

Healthcare Technology Provider Delivers Personalized Member Services

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.
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Case Study
adHere Case Study

How adHere Revived Its Call Center with Five9

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.
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Case Study
Five9 Aberdeen eBook

Intelligent CX: Boost Contact Center Results

In the contact center, using the right data at the right time has become imperative. The key to intelligent CX is collaboration between people and technology. See how to realize top-notch results through research-backed insights.
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E-book
Kyndryl Resource Image

Kyndryl Migrates 200+ Customers and 90K Employees to Five9

Months of planning and preparation with Five9 and the Kyndryl Digital Workplace Global Practice team had laid the groundwork to migrate nearly 90K employees and 200+ customer contact center locations within two months without a single issue.
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Case Study
Five9

AI & Automation in the Contact Center: How Leading Firms Use Intelligent CX to Drive Success

AI is all the craze when it comes to planned technology investments. Aberdeen’s latest CX research shows that it represents the top technology contact center and CX leaders plan to invest in 2023.
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On-Demand Webinar
case-study-anonymous-global-healthcare

Healthcare Partner Grows Business with CX Upgrade

A healthcare partner delivering extensive support services moved from on-premises CX to the cloud and expanded its operations internationally with Five9.
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Case Study
Five9_CaseStudy_CentralBank

Central Bank Cuts Call Volume in Half

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.
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Case Study
Five9

Break Down Data Silos and Drive Fluid Experiences with Five9 Workflow Automation

Join us to see Five9 Workflow Automation live in action and how it helps create exceptional customer experiences by allowing contact centers to seamlessly connect disparate systems, aggregate information, act on customer data and the context in real time, and trigger cross-platform workflows
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On-Demand Webinar
intelligent_cx_platform_five9

The Intelligent CX Platform

Choosing a new contact center platform isn’t just about choosing technology. Find out how harnessing the power of people, platform, and partners can help you deliver a great experience to your customers and employees.

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White Paper
sum_up_five9

SumUp Sees 50% Call Containment with Five9

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.
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Case Study
collaborative_intelligence-contact_center_2023

Collaborative Intelligence: Changing the Contact Center

Contact centers are feeling more pressure than ever before to integrate their systems with cutting-edge technology. Learn the industry's top trends, the challenges inhibiting customer centricity, and how to make the most of your AI.
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Report
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