Contact Center Resources: Get to Know the Five9 Cloud

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer? 

Exploring the impact customer wait times have on customer service and how brands can help improve call handling, streamline customer care operations, and boost their bottom line.

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

This white paper is designed to help you assess and evaluate cloud solutions as viable replacements for on premises infrastructure.

Easily establish and assign user access to information

Join Nextiva and Five9 as they discuss the future of UCaaS and CCaaS and how to create seamless customer experiences.

See a demonstration of Studio 7’s node logging functionality.

An overview to the features of the new Five9 Inference Studio 7

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks in this massively critical stage in the e-commerce journey.

Customer returns don’t have to be the bane of ecommerce. Watch this video to discover new ways to improve the returns process in the retail contact center with artificial intelligence, biometric security, and workflow automation. 

Join Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind, as they discuss the importance of the customer journey and how to leverage the right data at the right time to create extraordinary customer experiences.

Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee and customer engagement and enabling companies to operate successfully with remote, on-site, and “digital” staff.

Automate the capture of only the records you want

Access customized business performance metrics in real time on a simple, engaging platform for agents, supervisors, and executives with Five9 Performance Dashboard.

Save time by parsing multiple records from large files with search criteria you create

Join this executive fireside chat as Leslie Stretch, CEO of Medallia and Rowan Trollope, CEO of Five9 discuss how leading experience management technologies are empowering global customer experience leaders with the customer feedback they need to measure the value of their customer experience initiatives and provide actionable insights.

Join CMSWire and a panel of executives from Salesforce, Slalom and Five9 for this live hour-long webinar about Castlight Health’s efforts to maintain business continuity for their customers. We’ll discuss the importance of reimagining the customer experience and its impact on ROI.

An introduction to form node functionality in Studio 7

In an on-demand executive roundtable webinar, Rowan Trollope, CEO of Five9 and Eric S. Yuan, CEO of ZOOM, discuss the accelerated adoption of cloud communications and how it will change the future of our work environment.

WFO helps you manage your contact center more effectively, streamline operations, control costs, and deliver more human customer experiences – all from the cloud.

Join industry experts as they look back at 2021 and reveal the 4 top contact center trends in EMEA that will prepare your CX strategy for success in 2022.

See how the Five9 integration with ServiceNow helped a customer improve their bottom line while delivering exceptional customer service.

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk you through self-service strategies, process automation, and advanced conversational AI capabilities to help you make every customer interaction matter while allowing service to become a major source of revenue generation.

Te invitamos a participar en una mesa redonda impartida por representantes de industrias líderes en la experiencia al cliente.

Te invitamos a participar en una mesa redonda impartida por representantes de industrias líderes en la experiencia al cliente.

Communicate intelligently with your customers and workforce with Microsoft and Five9

Le invitamos a participar en una mesa redonda impartida por representantes de industrias líderes en la experiencia al cliente.

Join Erin and Chirag Patel, Director of Global Network Solutions, as they break down the importance of being STIR/SHAKEN compliant and how you can ensure customers can trust that every call you make came from you and thereby increase your contact and response rates.

Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director of Professional Services, as they discuss the importance of moving your contact center to the cloud to ensure business continuity, maintain security and compliance and drive increased productivity, and customer satisfaction levels.

The BPO market is expected to reach $435.89bn by 2028. Join Erin and Paul Bernardo, Sr. Enterprise Solution Consultant, as they discuss how the BPO market is transforming and share practical ways to take your BPO to the next level, as well as some CX scary stories and how to avoid them.

Join Blair Pleasant, President and Principal Analyst at COMMfusion LLC, and Andy Dignan, SVP of Global Partners and Services at Five9, as they explore how integrating CC and UC can help break down the walls between the contact center and the business to create seamless customer experiences.