Contact Center Resources: Get to Know the Five9 Cloud

Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Five9 can bring joy to your CX with the AI, workforce management, and other industry resources below.

How Great Employee Experience Is the Foundation of Great Customer Experience

It is a unanimous understanding that to magnify your customer experience, you need to ensure a great employee experience. However, many call centers are overlooking the employee experience component and its role in customer experience.

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Hanna Andersson and Five9 Make the Perfect Fit

This children’s apparel and lifestyle brand is evolving its customer care center by embracing a variety of Five9 solutions.

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A Contact Center's Guide to Customer Journey Mapping and Improving the Customer Experience

Are you ready to deliver a more meaningful, personal customer experience? Through customer journey mapping, you can provide customers with a better overall experience by pinpointing opportunities for growth and understanding the buyer’s emotions and goals.

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Five9 Agent Assist: Empower Your Agents with AI

Empower your agents and transform your customer experience. Agent Assist equips your team with AI-powered intelligence, boosting efficiency and satisfaction. This comprehensive guide explores capabilities, real-world examples, benefits, and use cases to supercharge your CX.

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The Ultimate Guide to Contact Center Reporting

With all the advancements in contact center data tracking technology, companies struggle to connect that data and turn it into actionable KPIs. This eBook offers what you should know to increase CX and ROI.

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Five9 HyperCare Customer Support

We're committed to your business success with tailored premium support. Benefit from a high-touch "white glove" support model, empowering you to concentrate on your core objectives.

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The Contact Center’s Handbook for Hiring and Retaining Top Talent

E-book that offers seven key takeaways that will help employers hire the right people and deliver an optimal employee experience from the start.

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History of Communication and Future Trends

We examine the history of communications, how it can inform our future, the trends to look out for in your contact center, and how Five9 can help make your contact center future-proof.

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5 Reasons to Integrate Your Contact Center and UC

Learn how integrating your contact center and unified communications (UC) solution can create a more personalized and profitable customer experience.

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Nonprofit Company Modernizes Its CX

This nonprofit company struggled with a legacy contact center system that couldn’t keep pace with modernization and the need to provide omnichannel support. See how Five9 came to the rescue.

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How Arkansas Blue Cross Blue Shield Provides Omnichannel Experiences and Brings Joy to Customers with Five9

Watch this customer success story webinar where we sit down with Jason Henry, the Manager of Contact Center Technologies at Arkansas Blue Cross Blue Shield and discuss the adoption of Five9's solutions in their contact center.

Before Five9, Arkansas Blue Cross Blue Shield was struggling with reporting capabilities and identifying pain points within their IVR which was hurting their patient and member experiences.

Join the webinar to learn how Arkansas Blue Cross Blue Shield:

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5 Contact Center Predictions to Win in 2024

Your contact center is increasingly becoming the front door to delivering an exceptional customer experience. As we approach 2024, it's crucial to stay ahead of the curve and anticipate the emerging trends and challenges that will shape the contact center industry. Join us for an insightful webinar where we'll explore the top five predictions and trends for 2024.

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Five9 UC Integrations Overview

Combine the power of the Five9 Intelligent CX Platform with the UC solution of your choice. Seamlessly connect Five9 agents and UC users anywhere in the organization in real time to deliver exceptional customer experience.

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Five9 SMS

Customers expect to interact with you from a variety of channels, anywhere and anytime. Five9 SMS expands customer engagement with a low-cost, high-visibility outreach option.

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Five9 Messenger: Web Chat

Customers expect interactions from a variety of channels, anywhere and anytime. Five9 Messenger expands the scope and versatility of customer web chat interactions while reducing agent volumes and supporting more customers.

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Five9 Email

Customers expect to interact with you from a variety of channels, anywhere and anytime. Five9 Email expands customer engagement and enables agents to move seamlessly between other interactions.

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Five9 Social Messaging

Customers expect to interact with you from a variety of channels, anywhere and anytime. See how Five9 Social Messaging expands agent and customer engagement with a familiar customer outreach option.

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Hanna Andersson Dresses for CX Success

The children’s apparel and lifestyle brand leveraged a range of Five9 solutions to take its customer service to new heights.

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Opus Research Names Five9 a Leader for 2023

Opus Research named Five9 a leader among conversational AI and enterprise intelligent assistant solutions. See why we’re a top provider and explore key findings on the future of the contact center.

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Stay at the Forefront of AI

AI can address contact centers’ persistent challenges, while unlocking many new opportunities. Join our webinar to uncover tangible ROI from AI, backed by compelling Metrigy research, and understand how it can enhance customer interactions with your brand.

Watch the webinar to learn:

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Frost & Sullivan Names Five9 a Leader for 2023

The 2023 Frost Radar™ report on North American enterprise contact centers named Five9 a leader in CCaaS. See why we’re a top provider and explore key findings on the future of the contact center.

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Manufacturer Cuts Its Abandonment Rate

This global manufacturing company brought its contact center in-house and deployed Five9 within two-and-a-half months. As a result, the company improved its abandonment rate from 30% to 2% and hold times from 50 minutes to less than five minutes.

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Five9 AI Insights Demo Product Tour

Experience how the power of OpenAI delivers accessible and actionable conversational insights faster and more effortlessly than ever before. Automatically analyze and categorize your customer interactions to unlock conversation insights beyond operational data.

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Gartner® Magic Quadrant™ Names Five9 a Leader for 2023

See why Gartner recognized Five9 as a Leader in the 2023 Magic Quadrant for Contact Center as a Service.

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How Five9 and Salesforce Revolutionize Customer Experience (CX)

Watch this webinar to learn how the contact center environment and customer expectations are shifting and the clear advantages and customer benefits when Salesforce and Five9 unite.

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Aragon Research Globe™ Names Five9 a Leader

Aragon Research named Five9 a leader among intelligent contact centers. See why we’re a top provider and explore key findings on the future of the contact center.

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How NexRep Harnesses the Power of the Gig Worker

Join us with guest speaker Teddy Liaw as we discuss how managing a gig workforce necessitates a different approach than managing traditional employees. Find out how businesses can gain access to top talent, increase agility, and cut costs by leveraging the power of the gig worker.

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5 Steps to Improve Communications in Recruitment, Admissions & Enrollment

In the dynamic landscape of Higher Education, forging meaningful connections with students is paramount. This is especially true when prospective students want to know about admissions and aide. Attend this webinar to learn how to provide fast, effortless communication when it matters most.

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Metrigy Infographic: AI Delivers Measurable Value for CX

Metrigy data underscores the growing adoption of AI in contact centers and presents compelling data points illustrating how AI aids companies in saving costs, boosting revenue, and enhancing customer satisfaction.

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Serefin Sees Efficiency Skyrocket with Five9

A major, longstanding e-commerce and catalog retailer grappled with the limitations of an on-premises contact center platform.

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Redefining Metrics for CX Success: Leaders’ Lessons

Read this report with data collected by Metrigy and Aberdeen to learn how IT, CX, and business leaders are approaching new challenges when selecting technology that will set them up for CX success.

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Blackchair Clarity with Five9

Legacy CX platforms pose challenges with complex, aged, and undocumented configurations during migration. Blackchair Clarity streamlines migration by automatically discovering and cataloging legacy CX solutions for analysis, enabling pre-migration planning, design optimization, and migration acceleration.

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Five9 OneStudent Simplifies Student Engagement

Five9 OneStudent empowers your advisors to engage with students, prospects, alumni, and your local community across their channel of choice, providing managers with insights and intelligence into contact center performance.

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Get Results in Recruiting for Higher Education

Quickly build meaningful connections with prospective students through omnichannel experiences. See how Five9 OneStudent can help you gain an advantage in recruiting by leveraging personalization, CRM integration, and unified communications.

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Blackchair Symphony with Five9

As contact centers need adjustments, monitoring, and updates, operations can become increasingly complex with scale. Blackchair Symphony is an audit, automation, and administration management solution designed to help contact centers streamline management operations.

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Learn How Five9 Virtual Agents Now Harness the Power of Generative AI

See the new Generative AI IVA features including the ability to use OpenAI to determine a caller’s intent, how to use LLMs to deliver responses to FAQs and howOpenAI summarizes calls and chats for live agents.

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Alaska Airlines Moves to the Cloud and Improves CX

The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more. “I’ve never worked with a business partner where I felt so cared for and supported.”

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