Businesses today are in a tough place. Organizations must manage the increasing number of interactions and channels while balancing customer and employee expectations. Meanwhile resources tend to remain flat or even decrease. Huw Jones from Verint checks in and checks out what can be done.
Huw JonesDirector, Solutions Consulting Verint Systems UK Ltd
Huw leads a specialist consulting team in EMEA who help customers choose and get the best from Verint workforce management (WFM) solutions.