Skip to main content

Huw Jones

Placeholder image

What is meant by an Engagement Capacity Gap?

Businesses today are in a tough place. Organizations must manage the increasing number of interactions and channels while balancing customer and employee expectations. Meanwhile resources tend to remain flat or even decrease. Huw Jones from Verint checks in and checks out what can be done.

Call 1-800-553-8159 to learn more about Five9