AI & Automation

3 Tips to help Stay Ahead of Customer Expectations in 2021

Thanks to technology, CX professionals have the tools available to overcome these challenges for a successful new year. Here are 3 tips to help you stay ahead of new consumer demands in 2021:

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

The Five9 Features Streamlining the Insurance Industry

AI & Automation

Insurance providers already on the Five9 platform are more than equipped to handle customer service issues with key support from our intelligent software. Here’s why:

Nick Delis Area Vice President of Enterprise Sales

Nick Delis is the Area Vice President of Enterprise Sales at Five9

[WEBINAR] What to Expect In our Annual Fireside Chat Webinar with Rowan Trollope and Sheila McGee-Smith

AI & Automation

On Dec. 8th at 11 AM PST, we will host our annual live fireside chat with Rowan Trollope and Sheila McGee-Smith. Our industry experts will look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year.

Five9

When it Comes to Artificial Intelligence, Practical is Powerful

AI & Automation

Practical AI’ means - no hype. No buzz words. No jargon. No false promises. Just tangible, accurate business results for companies of any size or scale.

Peter Milligan Senior Product Marketing Manager

[WEBINAR] Leveraging AI to Improve Customer Care and Contact Center Efficiencies

AI & Automation

The benefits of AI in the contact center are endless. Not only does it reduce contact center costs and greatly improve efficiencies, but it can enable your agents to not to lose sight of what’s really important in the contact center: customer care.

Five9

What’s the difference between CPaaS, RPA and Workflow Automation?

AI & Automation

A colleague and I were recently discussing automated communications at scale and the conversation shifted into the difference between communication platform as a service (CPaaS), robotic process automation (RPA) and Workflow Automation. On the top level these terms felt very similar but once we drove into the definitions and their use cases it was eye opening in how these systems work together within a modern communication technology framework.

Five9

Fixing Customer Service w/ Rowan Trollope

AI & Automation

“Organizations are spending $275B a year as an industry to deliver an experience that a lot of times, most people don’t like. That feels like an opportunity to me.” These are words that you want to hear from your CEO.

Five9

The Importance of Humanising the Customer Interaction

I know you’ve heard the phrase “get into your customer’s brain” way too many times. So many times, that it actually sounds to you more like a cliché than something you’d actually be able to do.

Andra Marin Marketing Programs Manager - EMEA

Continuing the Conversation in 2020

AI & Automation

During 2020 we will continue to explore the importance of the contact center in providing a more human experience and how technologies like AI will help empower this. This podcast series is dedicated to all practitioners that are committed to providing great customer service to their customers.

Five9

[PODCAST] Emerging Trends in Customer Experience and the Contact Center w/ Zeus Kerravala

AI & Automation

One bad experience. That’s all it takes to lose the loyalty of the modern buyer. And, unfortunately, most of those bad experiences can be directly linked to a lousy customer service encounter.

Kendall Taylor Corporate Communications Manager

Kendall Taylor specializes in social media, internal communications, media relations, employee advocacy, and corporate communications. She is a huge fan of Inferno Pilates, the Kansas City Chiefs, and Arrested Development. Kendall holds a bachelor’s degree in journalism with an emphasis in strategic communications from the University of Nevada.

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AI & Automation

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