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AI & Automation

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[Video] Five9 CEO, Rowan Trollope, Introduces the New Integration with Google's Cloud Contact Center AI and Five9 Genius

The shift to the cloud is transforming the contact center and opening the door to the future of AI. As a result, we believe the era of great customer experiences is right around the corner.
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Five Levels of Contact Center Agent Augmentation

The evolution of the contact center will likely be similar to other industries where AI is automating manual activities like self-driving cars.
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Summer Series: Welcome to the Evolution of the Contact Center [Part 1]

In order to appreciate where we’re going, it’s important to look at how we got here. Over the next six weeks, we are going to reflect on the evolution of the contact center and take a peek into what the future holds.
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AI and the Future of the Contact Center

Today’s modern contact center has a broader, more strategic role; namely to provide stellar customer experiences, drive up customer loyalty and increase revenue.
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[Webinar] 5 Stepping Stones to Practical AI in the Contact Center

I will join Sheila McGee Smith, renowned contact center industry analyst, for a lively discussion about how you can prepare your organization to take the next step toward implementing practical, business outcome-driven AI capabilities in your contact center.
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[Video] Five9 Genius Introduced in Spring Release 2018

Five9 Genius is designed to bring practical AI to the contact center, and is a core layer within the platform enabling pervasive intelligence throughout Five9 applications.
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Five9 Launches Five9 Genius Delivering Practical AI for the Contact Center

Five9 Genius delivers practical AI for the contact center to create easier, smarter and personalized customer experiences.
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Q & A Discussion with Renowned Contact Center Expert Sheila McGee-Smith [Part 1]

McGee-Smith recently spoke at the Five9 2018 Sales Kickoff sharing her insights about the contact center industry and the 2017 forecast.
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When it Comes to AI in Customer Service, Humans Still Reign Supreme

Artificial Intelligence (AI) is making headlines as the hottest technology on the market for businesses. Many organizations are seeking
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Answers to the AI Questions You've Been Too Afraid to Ask [Part 2]

What can AI do? What can't it do? AI today falls into a sort-of catchall. Truthfully, AI is in a blank slate mode. The programs today can reach almost
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