We make optimization decisions every day without realizing it. Do I buy the lower cost store brand or the higher cost name brand? Given my shopping list, what’s the quickest route through the store to get everything on it?
As your customer base grows or when they adopt new messaging trends, you want to be on an agile and open cloud contact center platform that can add these channels as simply as your customers can download an app on their mobile device. Learn more:
On Dec. 8th at 11 AM PST, we will host our annual live fireside chat with Rowan Trollope and Sheila McGee-Smith. Our industry experts will look ahead to 2021 and reveal 5 major contact center predictions that will help your enterprise thrive in the new year.
Practical AI’ means - no hype. No buzz words. No jargon. No false promises. Just tangible, accurate business results for companies of any size or scale.
In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?
The benefits of AI in the contact center are endless. Not only does it reduce contact center costs and greatly improve efficiencies, but it can enable your agents to not to lose sight of what’s really important in the contact center: customer care.
During the pandemic, 75% of people have changed their preferred brands. With that kind of turnover, companies of all sizes absolutely must automate their processes to better track customer engagement.
