Employee Engagement

Empowering Patients and Workers in the Next Era of Healthcare

As we emerge from the pandemic, a new empowered workforce has emerged with new supporting technologies to help drive success and enable operational excellence.

Nick Kagal, FACHE, FHIMSS Vice President of Marketing & Business Development, SpinSci

Nick leads marketing and business development for SpinSci, an innovative healthcare technology solutions provider focused on patient engagement. He's responsible for digital strategy, channel partnerships, lead generation strategy and pipeline development.

Happy and productive contact center agent

Adapting Agent Engagement to Survive the Great Resignation

Employee Engagement

Companies, specifically Contact Centers, can increase employee engagement through performance management and gamification.

Natalie Mackay Product Marketing Manager

Frost & Sullivan Report: Evolving the Healthcare Contact Center

Research firm Frost & Sullivan surveyed 129 healthcare decision-makers to discover how contact centers have changed as a result of the pandemic.

Jeff Woodland Director of Vertical Marketing

Closing the Metrics Gap with Agent Focus

AI and analytics help agents serve customers—and provide metrics on their performance.

Robin Gareiss CEO, Metrigy Corp.

Improve CX and Agent Productivity by Closing the Metrics Gap

Many CX leaders are facing a metrics gap – the space between collecting metrics and turning them into actionable change. We worked with the team at Metrigy to identify ways to close the gap.

Kim Austin Sr. Content Strategist

What CX Leaders are Saying about Returning to the Office in 2022

Employee Engagement

We surveyed our customers to see how flexible work is evolving in the CX industry. Here is what you need to know to keep your teams engaged.

Allison Wilson Director of Media and Analyst Relations

Leading media and analyst relations to drive awareness, perception and preference for the Five9 brand.

How to Identify Operational Roadblocks and Reduce Agent Burnout

Employee Engagement

Let’s look at some of the top operational roadblocks that can lead to agent burnout and how contact center supervisors can reduce the risk.

Natalie Mackay Product Marketing Manager

Five9 Knows Business Continuity: Disaster Proof your Contact Center

How can you, a business leader, disaster proof your contact center operations?

Erin Wilson Dir., Technical Marketing

3 Ways Five9 Interaction Analytics Provides Insights Across your Voice and Digital Channels

According to the Five9 Customer Service Index 2021, “regardless of age, just over half (51%) of respondents prefer to interact with a company over the phone when contacting a business for general customer service issues.”

Natalie Mackay Product Marketing Manager

4 CX Trends to Watch out for in 2022

It's critical for your business to understand the latest trends in the current customer experience landscape to kickstart the new year and exceed your contact center goals in 2022.

Thomas John VP Channels EMEA

Thomas John is Vice President of Channels for Five9 with a proven 23 year track record in Telephony and IT, especially focused on Enterprise Cloud Contact centre, Web & Mobile Unified Communications, Agent and Customer Experience as well as Journey Analytics to measure their effectiveness. Focused on the EMEA geography, Thomas has developed the Five9 partner ecosystem into a balanced, powerful and successful route to market.

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Employee Engagement

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