Employee Engagement

See How Much Workforce Optimization (WFO) Could Save You in 10 Minutes

Employee Engagement

Deploying Workforce Optimization into your contact center can deliver significant improvements in agent efficiency and performance resulting in happier agents and more satisfied customers. Learn how our WFO calculator can help benefit your contact center operations:

Brian Spraetz Senior Product Marketing Manager

What Does Workforce Optimization Mean?

Employee Engagement

We make optimization decisions every day without realizing it. Do I buy the lower cost store brand or the higher cost name brand? Given my shopping list, what’s the quickest route through the store to get everything on it?

Brian Spraetz Senior Product Marketing Manager

[PODCAST] The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

Would you rather spend $1,000 on a laptop and 15 minutes on the phone with a rep or spend $800 on the same laptop but 5 hours on the phone getting passed from rep to rep?

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

The Contact Center’s Turnkey Solution: Workforce Optimization from Five9

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As contact centers move into a new decade, they cannot afford to ignore emerging technologies that can help them slide past the competition. In the new world of digital transformation and cloud-based solutions, workforce optimization is a tool that contact centers have to consider to stay competitive.

Ryan McCormick WFO Sales Consulting Manager

Five9 Delivers Voice Notification to ServiceNow Proactive Customer Service Operations

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Business continuity is a priority as we return to the office, which is why we have worked jointly with ServiceNow to provide a proactive system for notification to ensure business longevity.

Five9

Do You Have a Plan for Workforce Disruption?

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In light of the COVID-19 pandemic, many businesses realized that were not prepared for any disruptions to normal workflows. However, the ones who had business continuity plans (BCP) in place were able to quickly conduct operations outside of their normal parameters.

[EXECUTIVE WEBINAR] - What’s Next for Customer Communications After COVID-19?

Employee Engagement

Prior to the global pandemic, working from home was often viewed as a luxury or a work perk. It has allowed employees to avoid sitting for hours in traffic and has enhanced work-life-flexibility. From the business perspective, companies also benefited from this “work perk” by having access to a larger talent pool and reducing real-estate costs. Thanks to cloud technology, the work environment is no longer confined to a single location.

Five9

[PODCAST] Keeping Up With the Customer Experience During COVID-19 w/ Dan Burkland

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How do you transition more than 100,000 contact center agents to a work from home setup? And, do it without sacrificing the customer experience?

Five9

[PODCAST] Optimize Your Home Office Tech + Productivity w/ Declan Doyle & Peter Jacobsen

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In all of the uncertainty of 2008, one company found their solution to cutting costs. A remote workforce. Poly has been perfecting this new normal for over a decade now.

Five9

The Inevitability Of What Can Happen When You Work From Home

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As a remote worker, I have always conducted most of my meetings from my home office. With years of expertise of video meetings going unexpectedly awry and how to handle these moments, today I am sharing a few stories of how to manage these inevitabilities – and perhaps a few laughs too!

Five9

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