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Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Zoom to Aquire Five9 to Build The Customer Engagement Platform of the Future Zoom + Five9 logos

Zoom to Acquire Five9 and Build the Customer Engagement Platform of the Future

Rowan Trollope, Five9 CEO, states, "I believe the combination of Zoom and Five9 will be a game changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values." More regarding the news that Five9 has entered into a definitive agreement to be acquired by Zoom in this blog post...
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Rowan Trollope CEO

Rowan is a recognized Silicon Valley leader and has a depth of experience in software solutions and cloud innovation. He is a self-proclaimed geek and taught himself to program on a Commodore 64 at a local Radio Shack and holds a number of patents in computer security and operating systems.

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Reimagining the Contact Center Experience with Five9 VoiceStream

It has traditionally been difficult integrating real-time applications into the contact center and rightfully so--that's where Five9 VoiceStream comes into play to power such applications.
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Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

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Five9 Announces Partnership with Bolt Data

The Five9 Global Partner Ecosystem is an extremely important facet of Five9’s holistic operation. We value our partners greatly, and we make sure to choose partners who align with our vision to help organizations reimagine their customer experience strategy. That’s why we’re excited to announce that we’ve recently entered a teaming agreement with Bolt Data.
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Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Part 6: How PAR Technology Continues to Drive Efficiency and Deliver Superior CX with UC Integration

This past year has been challenging for many and the challenge arose for PAR to enable its agents to work from anywhere. Moving to a cloud-based solution with Five9 and Zoom Phone allowed just that and provided more flexibility with integration across the board.
Julian's headshot
Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Shopping mall

Part I: The Contact Center, Retail’s NRF Converge, and the Post-Pandemic Shopper

Why were the words "Contact Center" not mentioned at the 2021 National Retail Federation's Converge conference?
Jeff Woodland
Jeff Woodland Sr. Director of Industry Marketing
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Part 5: Three UC Integration Mistakes to Avoid When Looking for a Solution

As you search for technology to help shape your business into the “new normal,” there are a few things you need to understand before making the change. Here are three mistakes you should avoid when it comes to a UC integration solution...
Julian's headshot
Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

contact center agent on the phone

Calculating the Cost-Benefit of Usage-Based and Unlimited Pricing Models

Interest in usage-based pricing has increased over the past year. After all, it seems so easy – pay only for what’s used. And while it might be easy, it isn’t necessarily cheaper. Like with most things, there is a time and place for it. Five9 offers customers both usage-based pricing, sometimes referred to as “per-minute pricing,” as well as concurrent and seat-based licensing.
Jon Anderson Headshot
Jon Anderson Senior Director, Marketing

Jon Anderson has worked in contact center marketing for 25 years for several manufacturers – most are still in business. He began in marketing communications and worked his way into technical marketing. He’s also worked from home for 15 of those years and for Five9 since 2018.

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