Contact Center Resources: Get to Know the Five9 Cloud
The Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can bring joy to your CX.
The Five9 Adapter for Oracle NetSuite enables your sales and services in a single environment to handle customer interactions and deliver a more human experience.Â
With the Five9 Adapter for Microsoft Dynamics 365, your agents are given the insights they need to accelerate your customers’ journey to the right outcome as quickly as possible.
It’s getting more common – and easier – for companies to build and launch intelligent virtual agents (IVAs) that leverage advanced speech technologies to deliver conversational self-service.
Integrate your CRM system with the Five9 cloud contact center solution to deliver better customer experiences while optimizing your business processes.
The Five9 Blended Contact Center allows agents to move easily between both inbound queues and outbound calling lists. Blended components work together on our cloud platform as a single system, eliminating the gap between inbound ACD functionality and outbound dialers. CTI and CRM capabilities are integrated to provide a seamless solution for both your agents and customers.
With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice.
Cloud contact center as a service (CCaaS) solutions offer the unique capability to quickly enable your agents to work remotely if needed. Studies have shown that agent engagement is directly related to customer experience.
Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization, and AI and automation to increase agent productivity and deliver tangible business results.
The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.
Five9 Workforce Optimization (WFO) solution is powered by Verint, helping organizations of all sizes reach their strategic goals by providing better insight into one of your most valuable enterprise resources – the contact center.
Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.
Collaboration tools continue to evolve, and the cloud has become an avenue for businesses to select best-of-breed technologies to power their contact centers. With Five9 and RingCentral, agents are empowered to utilize internal subject matter experts (SMEs) across the organization to accelerate resolutions and improve the customer service experience.
Five9 Professional Services is a team of trusted advisors committed to your success that provides expert guidance at every step of your journey. They work with you to create a contact center that expertly meets your organization’s specific business requirements while exceeding expectations.
The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.
Five9 supports the Oracle Digital Assistant (ODA) through the Five9 Adapter for Oracle B2B Service and B2C Service solutions. ODA works seamlessly within the Five9 adapter to interpret the user’s intent, automate processes, and deliver contextual responses to a voice or text command.
Getting your contact center up and running is a great achievement, but it shouldn’t just stop there. It’s not simply a one size fits all model, and there are always areas for improvement. With Five9 Optimization Services you can maximize your contact center investment by finding ways to improve both the agent and customer experience.
The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.
Don't let your call quality suffer as a result of network congestion. Five9 MPLS Agent Connect provides a private, high-quality network connection between your contact center and the Five9 Cloud.
In a world where identity fraud is rampant, protecting your customers’ data and keeping your business data intact from perpetrators is vital. Traditional authentication methods to authenticate customers, such as PINs and passwords, fail to deliver a satisfactory customer experience and strong security measures.
Zendesk Sell works seamlessly within the Five9 Intelligent Cloud Contact Center to eliminate the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
