Contact Center Resources: Get to Know the Five9 Cloud

Five9 Video enables customers to use their mobile device to share what they’re seeing with an agent who can quickly diagnose the problem, annotate the video feed, and guide them to the solution in real time. 

Five9’s Supervisor Plus gives supervisors access to real-time data and the ability to customize their experience, making it easier to monitor and motivate staff and manage contact center resources.

In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines. 

Five9 Proactive Notification, powered by Five9 Workflow Automation, automates omnichannel outbound communication to help your business create exceptional customer experiences.

Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.

The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9. 

Five9 Global Voice makes it easier and more desirable than ever for enterprises to move their contact center infrastructure to the cloud. Use it to deliver extraordinary customer experiences anywhere in the world with carrier grade voice quality.

Accelerate remote agent deployment in emergency situations

Five9 Engagement Workflow makes it easy to collect and leverage important data and understand customer intent, helping you deliver a service experience tailored to each customer’s needs. Improve self-service, customer engagement, and agent productivity by using this powerful tool.

Five9 Digital Outreach increase results for your outbound campaigns and improves customer satisfaction.

Engaging with customers is more important than ever, especially the ability to do so through an omnichannel experience. The Five9 Adapter for Salesforce allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice.

Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.

Five9 Professional Services is a team of trusted advisors committed to your success that provides expert guidance at every step of your journey. They work with you to create a contact center that expertly meets your organization’s specific business requirements while exceeding expectations.

The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.