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Contact Center Resources: Get to Know the Five9 Cloud

The Five9 Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can bring joy to your CX.

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Five9 Essentials Workforce Management

Five9 Essentials Workforce Management (WFM) is a powerful solution that meets all of the essential needs of a WFM deployment.
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Five9 Essentials Quality Management

Five9 Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.
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Five9 Engagement Workflow Datasheet Screenshot

Five9 Engagement Workflow

Five9 Engagement Workflow makes it easy to collect and leverage important data and understand customer intent, helping you deliver a service experience tailored to each customer’s needs. Improve self-service, customer engagement, and agent productivity by using this powerful tool.

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Five9 Digital Outreach Datasheet

Five9 Digital Outreach

Five9 Digital Outreach increase results for your outbound campaigns and improves customer satisfaction.

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Digital Engagement Data Sheet

Five9 Digital Engagement

Five9 Digital Engagement seamlessly integrates with Five9 Voice to create extraordinary digital-first omnichannel experiences for your customers.
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Five9 Agent Assist

Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.
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Five9 Adapter for ServiceNow Data Sheet

Five9 Adapter for ServiceNow

Engage with customers through voice, email, and chat – all within a single ServiceNow desktop. 

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Five9 Adapter for Salesforce Data Sheet

Five9 Adapter for Salesforce

Engaging with customers is more important than ever, especially the ability to do so through an omnichannel experience. The Five9 Adapter for Salesforce allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.

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Five9 Adapter for Oracle NetSuite

The Five9 Adapter for Oracle NetSuite enables your sales and services in a single environment to handle customer interactions and deliver a more human experience. 

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Five9 Adapter for Microsoft Dynamics 365 Data Sheet

Five9 Adapter for Microsoft Dynamics 365

With the Five9 Adapter for Microsoft Dynamics 365, your agents are given the insights they need to accelerate your customers’ journey to the right outcome as quickly as possible.

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Digital Workforce Datasheet Screenshot

Digital Workforce Powered by Conversational AI

It’s getting more common – and easier – for companies to build and launch IVAs that leverage advanced speech technologies to deliver conversational self-service.
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CRM Overview

Integrate your CRM system with the Five9 cloud contact center solution to deliver better customer experiences while optimizing your business processes.
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Data_Sheet_ Five9_Enterprise_Quality Management

Five9 Enterprise Quality Management

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

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Five9 Blended Contact Center

The Five9 Blended Contact Center allows agents to move easily between both inbound queues and outbound calling lists. Blended components work together on our cloud platform as a single system, eliminating the gap between inbound ACD functionality and outbound dialers. CTI and CRM capabilities are integrated to provide a seamless solution for both your agents and customers.
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Five9_DataSheet_Five9_Agent_Desktop _Plus_r2

Five9 Agent Desktop Plus

With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice.

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10 Tips for Engaging New Work-At-Home Agents Datasheet Screenshot

10 Tips for Engaging New Work-At-Home Agents

Cloud contact center as a service (CCaaS) solutions offer the unique capability to quickly enable your agents to work remotely if needed. Studies have shown that agent engagement is directly related to customer experience.
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five9 bundles asset

Five9 Solution Bundles

Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
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Five9 Fact Sheet

Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimization, and AI and automation to increase agent productivity and deliver tangible business results.
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Five9 UC Integration with Zoom Phone

Empower Five9 agents to connect with Zoom Phone back-office workers instantly. Equip your team to increase First Call Resolution and connect everyone together in real time without the hassle of searching, waiting, or getting hung up on.
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Workforce Optimization by Verint

Five9 Workforce Optimization (WFO) solution is powered by Verint, helping organizations of all sizes reach their strategic goals by providing better insight into one of your most valuable enterprise resources – the contact center.
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Five9 Enterprise Workforce Management

Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.

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TCPA Manual Touch Mode

To avoid costly litigation, organizations must keep up with a growing number of government regulations on telemarketing calls, texts, and faxes. Five9 TCPA Manual Touch Mode helps you stay compliant so you can dial with confidence.
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Setting Up Your Remote Workforce for Success Datasheet Screenshot

Setting Up Your Remote Workforce for Success

The Five9 Intelligent Cloud Contact Center enables you to transition your workforce to any location around the world, including their homes.
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UC Integration with RingCentral

Collaboration tools continue to evolve, and the cloud has become an avenue for businesses to select best-of-breed technologies to power their contact centers. With Five9 and RingCentral, agents are empowered to utilize internal subject matter experts (SMEs) across the organization to accelerate resolutions and improve the customer service experience.
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Five9 Professional Services

Five9 Professional Services is a team of trusted advisors committed to your success that provides expert guidance at every step of your journey. They work with you to create a contact center that expertly meets your organization’s specific business requirements while exceeding expectations.

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Outbound Cloud Contact Center

The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

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Oracle Digital Assistant

Five9 supports the Oracle Digital Assistant (ODA) through the Five9 Adapter for Oracle B2B Service and B2C Service solutions. ODA works seamlessly within the Five9 adapter to interpret the user's intent, automate processes, and deliver contextual responses to a voice or text command.
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Five9 Optimization Services Datasheet Screenshot

Optimization Services

Getting your contact center up and running is a great achievement, but it shouldn’t just stop there. It’s not simply a one size fits all model, and there are always areas for improvement. With Five9 Optimization Services you can maximize your contact center investment by finding ways to improve both the agent and customer experience.
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Omnichannel Powered by Five9

The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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MPLS Agent Connect

MPLS Agent Connect

Don't let your call quality suffer as a result of network congestion. Five9 MPLS Agent Connect provides a private, high-quality network connection between your contact center and the Five9 Cloud.
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RingCentral Datasheet Screenshot

Inference Studio Voice Biometrics Solution

In a world where identity fraud is rampant, protecting your customers’ data and keeping your business data intact from perpetrators is vital. Traditional methods to authenticate customers, such as PINs and passwords, fail to deliver a satisfactory customer experience and strong security measures.
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Five9 Inbound Voice

Inbound Voice

Five9 Inbound Voice enables you to provide customers with a more human experience and reach the right outcome faster and more effectively.
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Five9 Zendesk Sell

Zendesk Sell works seamlessly within the Five9 Intelligent Cloud Contact Center to eliminate the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
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