Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

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Five9 Nabs Top Spots in G2 Fall 2025 Grid Reports

Every quarter, G2—the largest software marketplace—publishes its Grid® Reports, powered by real reviews from verified users. These reports don’t just measure hype. They reveal what’s actually working in today’s enterprise environments.

Kenzie Fitzpatrick Content Strategist

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Enabling Five9 Identity Service: We’re Just Getting Started

Contact Center Management

Five9 Identity Service (FIS) is Generally Available! We are doing more to keep you and your business safe. Learn more here.

Luke Cieslewicz Senior Product Manager

A healthcare worker in blue scrubs smiles while using a smartphone near a window.

Why Five9 in Epic’s Toolbox Program Sets a New Standard for Healthcare CX

Epic-approved. Healthcare-ready. And built for the real world of patient connection.

In our last post, we explored how smarter, more connected technology is helping healthcare systems create better patient experiences.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

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Unlock Seamless Service: Introducing Five9 Fusion for ServiceNow

Five9 Fusion for ServiceNow unifies contact center and service workflows with unified routing and real-time transcription to power Now Assist for seamless CX.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

The Real Cost of Losing an Agent (And How to Stop the Bleed)

Customer Experience (CX)

Keeping great agents on your team is harder, and more important, than ever.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Closing the CX Gap: What Business Leaders Get Wrong—and How to Fix It

When it comes to customer experience (CX), perception matters—but reality matters more. Our latest Five9 Business Leaders CX Report uncovered a clear truth: while leaders often understand their customers, critical gaps still exist between what customers say they want and what businesses think they want. And those gaps can make or break loyalty, revenue, and brand reputation.

Alicia Smith Director, Content Strategy

Phone Etiquette Basics: 7 Ways Agents Can Build Stronger Customer Connections

Customer Experience (CX)

In today’s hybrid contact centers, where live agents work side-by-side with virtual AI assistants and agents, good phone etiquette basics are not just another tool: agent phone etiquette skills are a uniquely human skill that builds trust, solves problems faster, and creates the kind of customer experience people remember for all the right reasons.