Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

The Real Cost of Losing an Agent (And How to Stop the Bleed)

Customer Experience (CX)

Keeping great agents on your team is harder, and more important, than ever.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

Closing the CX Gap: What Business Leaders Get Wrong—and How to Fix It

When it comes to customer experience (CX), perception matters—but reality matters more. Our latest Five9 Business Leaders CX Report uncovered a clear truth: while leaders often understand their customers, critical gaps still exist between what customers say they want and what businesses think they want. And those gaps can make or break loyalty, revenue, and brand reputation.

Alicia Smith Director, Content Strategy

Phone Etiquette Basics: 7 Ways Agents Can Build Stronger Customer Connections

Customer Experience (CX)

In today’s hybrid contact centers, where live agents work side-by-side with virtual AI assistants and agents, good phone etiquette basics are not just another tool: agent phone etiquette skills are a uniquely human skill that builds trust, solves problems faster, and creates the kind of customer experience people remember for all the right reasons.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

A doctor and a patient review information together in a bright, modern office.

Seamless Patient Care Starts with Smarter Integration

Five9 now offers native Epic EHR integration. Simplifying healthcare contact center workflows for faster, more secure, and seamless patient engagement.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

Beyond the Call: How AI Task Automation Boosts Agent Productivity

In a world where speed often trumps depth, customer service is becoming one of the last places where businesses can truly stand out. As expectations rise for faster, more thoughtful support, contact centers face the challenge of doing more with fewer resources.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.

A diverse group of people clapping and smiling at an event.

The Power of More in Action: Five9 Recognized at Telarus Partner Summit 2025

Last week, the Five9 team landed in Anaheim, California for Telarus Partner Summit 2025 and we’re honored to return home with the Top Engagement 2024 award.

Beth Herman Channel Development Director

Smiling man in glasses using a tablet, sitting by a window with greenery.

What the Forrester TEI Study Says About the Real ROI of the Intelligent CX Platform

Discover how the Forrester TEI study shows the ROI of rethinking CX. The New CX Starts Here.

Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space. From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations. Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes. He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

Five9 Blog

The Real Cost of Losing an Agent (And How to Stop the Bleed)

Closing the CX Gap: What Business Leaders Get Wrong—and How to Fix It

Phone Etiquette Basics: 7 Ways Agents Can Build Stronger Customer Connections

Seamless Patient Care Starts with Smarter Integration

Beyond the Call: How AI Task Automation Boosts Agent Productivity

The Power of More in Action: Five9 Recognized at Telarus Partner Summit 2025

What the Forrester TEI Study Says About the Real ROI of the Intelligent CX Platform

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