Five9 Blog

Gain new perspectives on AI, CX, and cloud technology here on our blog. With new contact center blogs and best practices, Five9 continually offers industry guides and tools for customer experience to provide new insights to your customer service team.

Healthcare worker in scrubs walking outside a building, checking a phone.

From Fragmented to Fast: Future-Proofing Healthcare CX with AI and Agent Collaboration

Legacy CX Was Slowing Patients Down—AI Is Speeding Them Up

For patients navigating complex treatments, time matters. But in pharma and life sciences, the journey from diagnosis to therapy can take weeks—slowed by siloed systems, manual processes, and limited agent capacity. That’s why leading healthcare organizations like Inizio Engage are rethinking their contact center solutions for healthcare entirely.

Kenzie Fitzpatrick Content Strategist

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Five9 Wins Top Vendor NPS in CCaaS at Avant Special Forces

Webinars & Events

Dallas, TX — Five9, the leading provider of the Intelligent CX Platform, is proud to be named Top Vendor NPS in CCaaS at Avant Special Forces 2025. This isn’t a vanity badge — it’s a market signal. Partners and customers are sharing their experience and making it clear: Five9 delivers. 

John Yessis Sr. Channel Development Director

Crowd interacting at a trade show booth with "Five9" signage in a vibrant setting.

Five9 Nabs Top Spots in G2 Fall 2025 Grid Reports

Every quarter, G2—the largest software marketplace—publishes its Grid® Reports, powered by real reviews from verified users. These reports don’t just measure hype. They reveal what’s actually working in today’s enterprise environments.

Kenzie Fitzpatrick Content Strategist

A woman and a man closely examine a tablet screen in a modern, dimly lit room.

Enabling Five9 Identity Service: We’re Just Getting Started

Contact Center Management

Five9 Identity Service (FIS) is Generally Available! We are doing more to keep you and your business safe. Learn more here.

Luke Cieslewicz Senior Product Manager

A healthcare worker in blue scrubs smiles while using a smartphone near a window.

Why Five9 in Epic’s Toolbox Program Sets a New Standard for Healthcare CX

Epic-approved. Healthcare-ready. And built for the real world of patient connection.

In our last post, we explored how smarter, more connected technology is helping healthcare systems create better patient experiences.

Roni Jamesmeyer Senior Product Marketing Manager

Senior Product Marketing Manager

Woman in a yellow blouse smiles while using a smartphone near a bookshelf and plants.

Unlock Seamless Service: Introducing Five9 Fusion for ServiceNow

Five9 Fusion for ServiceNow unifies contact center and service workflows with unified routing and real-time transcription to power Now Assist for seamless CX.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

The Real Cost of Losing an Agent (And How to Stop the Bleed)

Customer Experience (CX)

Keeping great agents on your team is harder, and more important, than ever.

Janna Pugh SEO Specialist

Janna Pugh is the SEO Specialist for Five9.