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Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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AI laptop

Beta Sign-Up: Five9 and ServiceNow Next-Gen CRM Integration

Share the news of Five9 starting to accept customer sign-ups for real-time transcription to power the ServiceNow Now Assist beta program.
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GenAI Studio

Can You Trust Generative AI in Your Contact Center? Delivering Responsible AI for Enhanced CX

Five9 GenAI Studio puts the reins of responsible AI firmly in your hands. It empowers you to go beyond our carefully crafted default settings and tailor every aspect of GenAI output across all Five9 AI applications for complete flexibility.
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GenAI Studio

What Five9 GenAI Studio Means for Customer Service Leaders

This blog looks at some of the key employee engagement challenges customer service leaders face and how GenAI Studio can help.
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ServiceNow

Five9 Certifies ServiceNow Washington DC Release Integration

Providing exceptional customer service is no longer a luxury but a standard for organizations to be successful. Companies are grasping for solutions that solve their business needs not only today, but also well into the future. The partnership between Five9 and ServiceNow — two industry-leading platforms integrated — elevates customer service operations. 

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IPO Anniversary

Five9’s 10-year IPO Anniversary: A Journey of Growth and Innovation

Today marks a major milestone as we celebrate Five9’s 10-year anniversary as a publicly-traded company.
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GenAI Studio

Next-Gen AI Summaries: Customization with Five9 GenAI Studio

GenAI Studio allows you to easily optimize the output of your call summaries based on your business needs. Craft and assess free-form prompts effortlessly and seamlessly integrate them into AI summaries for enhanced customization.
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Why I Joined Five9

Why I Joined Five9

I’ve spent 30 years working with customers, tech providers, and clients in the customer service space. Here are five compelling reasons why I joined Five9.

Call 1-800-553-8159 to learn more about Five9