Five9 Blog

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

Will Customer Service Leaders Become the Next “AI Strategists”?

Customer service leaders will soon be able to credibly call themselves AI Strategists.

Tim Richter Sr Dir, Product Marketing

WEM or WFO? What’s the Difference, and Why Does It Matter?

Employee Engagement

Acronyms abound in contact center software. So what’s the difference between WEM and WFO?

Tim Richter Sr Dir, Product Marketing

Channel Women Leading Five9’s Growth and Innovation

Five9

The CRN Women of the Channel list recognizes women demonstrating exceptional channel leadership, strategic vision, and advocacy.

Jake Butterbaugh Five9 Vice President, Global Channel Sales

Beta Sign-Up: Five9 and ServiceNow Next-Gen CRM Integration

Cloud

Share the news of Five9 starting to accept customer sign-ups for real-time transcription to power the ServiceNow Now Assist beta program.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

Can You Trust Generative AI in Your Contact Center? Delivering Responsible AI for Enhanced CX

AI and Automation

Five9 GenAI Studio puts the reins of responsible AI firmly in your hands. It empowers you to go beyond our carefully crafted default settings and tailor every aspect of GenAI output across all Five9 AI applications for complete flexibility.

Frank Chevallier VP, Product Management

What Five9 GenAI Studio Means for Customer Service Leaders

AI and Automation

This blog looks at some of the key employee engagement challenges customer service leaders face and how GenAI Studio can help.

Steve Blood Vice President, Marketing

Five9 Certifies ServiceNow Washington DC Release Integration

Five9 Success

Providing exceptional customer service is no longer a luxury but a standard for organizations to be successful. Companies are grasping for solutions that solve their business needs not only today, but also well into the future. The partnership between Five9 and ServiceNow — two industry-leading platforms integrated — elevates customer service operations.