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First-Gen Stories: The Sky is the Limit

My educational journey has taught me that nothing is impossible. It taught me that integrity and hard work pay off, and that diversity makes the world a better place.

Contact Center Horror Stories

If you’ve ever worked in a contact center, you know that challenging customer behavior isn’t seasonal. But since October is a month of spooky and frightful things, we thought you might enjoy a few horror stories from the contact center realm.

How WFO Reduces Agent Stress as Customer Service Becomes More Complicated

Now that agents are working remotely, it can be more challenging to know if they’re getting the coaching they need to be successful. Let’s look at how Five9 has integrated WFO into these core applications to reduce agent stress and streamline operations.

First-Gen Stories: College Teaches You How to Learn

I was the first woman on both sides of my family to graduate from college until well after I earned my degree in Industrial Engineering. Getting a degree in a male dominated field was not easy. There were many times I was the only woman in my classes, and the experiences I had when entering the workforce were similar.

CX Summit LATAM – Nov 9th 2021

Em nome da equipe da Five9 LATAM, estou muito felizes em anunciar que estamos sediando nosso segundo CX Summit LATAM no dia 9 de novembro às 10h da manhã.

CX Summit LATAM – Nov 10th 2021

A nombre del equipo de Five9 LATAM, me complace anunciar que vamos a celebrar nuestro segundo CX Summit LATAM, el 10 de noviembre a las 9:30 a.m. EST.

Localizing our CX Summit for LATAM Markets

We look forward to localizing Five9 CX Summit for this year’s LATAM CX Summits. Join us on 9th November for our Portuguese edition, or on 10th November for our Spanish edition.

Call 1-800-553-8159 to learn more about Five9