CX Resources: Guide & Tools for Customer Experience

Crossing the CX Boundary

A couple of weeks ago, I had the opportunity to be one of the team members who represented Five9 together with one of our partners in country, Nuveto, for the first time in a big industry event in Spain. The event was held in Madrid at the Kinépolis cinema, where we had the pleasure of positioning our brand, celebrating the 25th anniversary of EXPO Customer Relationship, IFAES.

Carolina Rodríguez Vásquez Marketing Programs Specialist

Carolina Rodríguez Vásquez is a Marketing Programs Specialist in the Five9 EMEA Team. Before joining Five9, Carolina was a Marketing Content Manager who has worked for various European companies. Carolina graduated from UNIR University with a Master’s in Business Administration in 2021.

Meet Five9 CEO Mike Burkland – 6 Things you Didn’t Know

Five9

Fun Facts about FIve9 CEO Mike Burkland.

Suzie Linville Sr. Corporate Communications Manager

Sr. Corporate Communications Manager

Monitor and Manage the Metrics that Matter to Your Success

Employee Engagement

Contact centers have a wealth of information on operational execution and customer behaviors. That huge amount of data is both a blessing and a curse. It’s a blessing that powerful insights can be distilled out of the data. It’s a curse that there’s so much data it’s like finding the proverbial needle in the haystack.

Brian Spraetz Senior Product Marketing Manager

Discover the Latest Five9 Product Updates

Five9 IVA Development Becomes More Powerful and More Collaborative

AI and Automation

IVA’s help contact center agents become more productive and improve both employee and agent experience, resulting in a happier customer experience.

Richard Dumas VP, GTM Strategy and Programs

Factors Influencing Strong CX Spending in 2023

Five9

When we’re looking to define and validate our strategies, we turn to industry analysts to provide us with a holistic picture of what they see in the market. In her look forward into 2023, Robin Gareiss, CEO and Principal Analyst at Metrigy, evaluates the factors influencing future spending in the contact center. Despite the challenging economy, Gareiss finds customer experience is still a priority.

Five9 Guest

How AI can Help Deliver Personalized and Fluid Customer Experiences

The ways customers engage continue to evolve. There is a huge shift toward self-driven, conversational, and personalized experiences across every channel.

Srinivasan Raghavan Senior Vice President of Product Management (AI, Automation & Digital Products)

Build AI platform and products leveraging AI & Automation that includes Agent Assist, Intelligent Virtual Agents, Work Flow Automation, Digital Engagement(Chat & Chatbots, Email, SMS, Video)

How to Clean Your CX Data When Moving to the Cloud

Five9 CMO Genefa is joined by two Contact Center experts to discuss proper migration moving on-premises Contact Centers to the cloud.

Genefa Murphy Chief Marketing Officer