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Contact Center-Ressourcen: Ihre Möglichkeiten mit der Five9 Cloud

Die Cloud Contact Center-Lösung von Five9 bietet ein Höchstmaß an Flexibilität zu einem Bruchteil der Kosten von Vor-Ort-Systemen.Erfahren Sie, wie Five9 auch Ihr Geschäft beflügeln kann.

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The Future Of Customer Engagement

During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.
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Five9 Company Fact Sheet

Five9 delivers the most trusted and reliable cloud contact center proven to unlock customer intelligence and insights that
empower agents and organizations to deliver extraordinary customer experiences in a digital era.
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Praxisorientierte Kundenerlebnisse

Five9 hilft Ihnen, Ihr Kundenerlebnis neu zu gestalten und greifbare konkrete Geschäftsergebnisse zu erzielen. Unsere Lösungen ermöglichen Ihnen, Kunden über den Kanal ihrer Wahl zu kontaktieren, Abläufe zu optimieren und die Leistungsfähigkeit von KI, Automatisierung sowie der Cloud zu nutzen, um Ihre geschäftliche Flexibilität zu erhöhen und die Erwartungen Ihrer Kunden zu übertreffen.
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CXSEMEA_SOCIAL

CX Summit EMEA 2022

Join Five9 executives, analysts, customers, and partners as we discuss the latest trends and innovations in the contact centre space. Connect and network with CX professionals to learn how the power of practical AI, automation, and cloud can increase business agility and exceed your customers' expectations.

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Gesundheitswesen

The Evolution of Contact Centers in Healthcare

Frost & Sullivan surveyed healthcare decision-makers before and during the pandemic to discover how they managed through the necessary changes impacting patient communications and their workforce. These insights point towards how Healthcare operations will evolve in a post-pandemic world.
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How to Use Customer Data to Create Customer Loyalty

Join Five9 CEO, Rowan Trollope, and Executive Vice President, Advertising and Customer Experience of Oracle, Rob Tarkoff, in this live fireside chat moderated by Five9 CMO, Genefa Murphy, as they explore this critical link between customer data and creating exceptional customer experiences.
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The Metrics Gap: Your CX Strategy Suffers Without Tracking These Key Metrics

Metrigy CEO and Principal Analyst, Robin Gareiss, and Five9 Chief Marketing Officer, Genefa Murphy, will show you how to obtain and leverage the right metrics to boost customer experience and gain a competitive advantage. Backed by several studies with more than 2,000 IT, CX, and business leaders, Robin will give you real-world advice on what’s making top companies so successful. 
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Contact Center

Win with AI in 2022: 8 Ways to Maximize the ROI of AI in the Contact Center

Watch this webinar to learn how AI impacts contact center & CX results & the opportunity costs of not using AI, the role of AI capabilities in delivering seamless digital experiences, and the building blocks to implement practical AI to transform business results and real-life AI success stories.
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New Hire

Demo Webinar: New Hire Intelligent Virtual Agent and Virtual Voiceover

Watch this webinar to learn best practices for building conversational IVAs, how businesses are using AI and IVAs in the contact center, and leverage easy-to-create natural-sounding text-to-speech with Five9 Virtual Voiceover.
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Four Common Misconceptions about Intelligent Virtual Agents

Let’s set the record straight about the role of artificial intelligence (AI) in the contact center. Join Donna Fluss, President of DMG Consulting LLC, and Richard Dumas, VP of Product Marketing at Five9, as they dispel four common misconceptions about AI-enabled intelligent virtual agents and help you better understand these solutions and their many benefits.
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How to Implement Practical AI In Your Contact Center

Join Erin Wilson, Director, Technical Marketing at Five9, and Donna Fluss, President of DMG Consulting LLC, to discover the practical ways you can implement AI in your contact center and how to get started.
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Demo Webinar: How to Use IVAs to Streamline and Personalize Your FAQ Experience

In this webinar, we will demonstrate three ways a single business can use the Five9 Intelligent Virtual Agent to streamline conversations with: Employees: addressing questions about benefits and open enrollment, customers: going above and beyond the FAQ answer and business partners: delivering a self-service experience on every channel.
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Agent

The Future of AI, Automation, and the Voice Experience

In this webinar you’ll hear from Five9 EVP of Product Management, Callan Schebella, AT&T AVP of Voice & Collaboration Kennedy Pereira, and GlobalData Principal Analyst Gary Barton to learn what the Voice Experience is and how Five9 and AT&T are looking to enhance voice technology to create more engaging customer experiences. 
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Just Imagine

Collaborative Intelligence by Five9

Explore what true collaboration between human and artificial intelligence looks like, how to implement AI easily, and how to unlock data you already have.
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Digital Workforce Optimization

Evolving the Live-Agent Model Using Intelligent Virtual Agents

No matter how much the contact center communication and technology landscape changes, one thing never does. Having the right people, with the right skills, and the right resources available at the right time is critical to satisfying customer demands and expectations.

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Frost Radar EMEA

Frost Radar™: European Contact Centre as a Service Market, 2021

Frost & Sullivan benchmarking report identifies the top enterprise cloud contact center providers in EMEA
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Infographic: Five9 Reports Financial Results for Q1 2022

Infographic: Five9 Reports Financial Results for Q1 2022

Five9 signed one of the largest companies in the world in the first quarter of 2022, rolling out tens of thousands of seats with anticipated ARR of over $40 million in software subscription alone.
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Kunden Stories

Erfolgsgeschichten von Kunden 2021

Alles, was wir bei Five9 tun, beginnt und endet mit unseren Kunden. Es ist unsere Leidenschaft, unseren Kunden außergewöhnliche Kundenerlebnisse zu bieten, und wir sind entschlossen, ihnen zum Erfolg zu verhelfen.
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Why now

Whitepaper: Jetzt ist es mehr denn je an der Zeit, Ihr Enterprise Contact Center in die Cloud zu verlagern

Die meisten Unternehmen wissen, dass die Bereitstellung der außergewöhnlichen Erfahrungen, die die Kunden von heute erwarten, aufgrund der vielen Vorteile, die Cloud Contact Center bieten, eine Migration in die Cloud erfordert.
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whitepaper intelligente

Whitepaper: The Five9 Intelligent Contact Center Integrates with CRM

Integrieren Sie Ihr CRM-System in die Contact-Center-Lösung von Five9, um bessere Kundenerlebnisse zu ermöglichen und gleichzeitig Ihre Geschäftsprozesse zu optimieren.

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Pilot Freight Case Study

Pilot Freight Services knew they needed to automate its contact center and added IVA to provide a smooth path to resolve routine requests. Read on to learn more about Pilot Freight’s success with Five9.
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The Aragon Research GlobeTM for Intelligent Contact Centers, 2021

Aragon Research releases its third Aragon Research GlobeTM for intelligent contact centers (ICCs). The ICC market is in the midst of consolidation as the demand for contact centers has grown during the pandemic. As digital labor continues to grow, the 15 major vendors in this report are offering different levels of virtual agent capabilities.

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The Aragon Research GlobeTM for Conversational AI, 2021

Aragon’s first Aragon Research GlobeTM for Conversational AI examines 22 major providers in a market category that is growing at a very fast rate. The increasing maturity and innovation in artificial intelligence (AI) software and the evolution of GPU and neural processing hardware is powering the growth of conversational AI solutions.

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Conversational AI: How Smart is Your Virtual Agent?

Conversational AI: How Smart is Your Virtual Agent?
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customer success stories 2021

eBook Five9 Customer Success Stories 2021

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
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customer success stories 2020

eBook Five9 Customer Success Stories 2020

The following customer stories and quotes highlight the challenges our customers have faced, and share how Five9 helped them achieve their business objectives - creating valuable partnerships and delivering exceptional experiences to their customers along the way.
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Gamification

Five9 Gamification

It’s challenging to connect with your team when many are working remotely. Increase agent engagement by creating an environment of healthy competition, transparency, and high performance with Five9 Gamification.

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Five9 Datasheet Language Support

Datasheet Intelligent Virtual Agent Supported Languages

Five9 Intelligent Virtual Agent enables brands to serve more customers across global geographies with a vast array of language support for natural language processing, speech recognition, and text-to-speech capabilities.
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Increase Business Agility With Cloud CRM Integrations

eBook Increase Business Agility with Cloud CRM Integrations

Improve agent efficiency and increase ROI utilizing a single, intuitive user interface to provide greater customer satisfaction in real-time with an optimized integration between Five9 and leading CRM platforms.
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Meeting Employee Expectations

eBook Meeting Employee Expectations

No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.
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Forrester Report

Forrester Names Five9 a Leader Once Again

The Q3 2020 edition of the Forrester Wave evaluated the top 10 cloud contact center providers to score 32 categories across their current offering, strategy, and market presence.

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Bieten Sie Ihren Kunden auch unterwegs außergewöhnliche Kundenerlebnisse

View an In-Depth Demo Video of the integration

Cater to your customers with features like visual IVR, estimated wait times, callback options, and surveys.

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The Contact Center Workforce of the Future

The Contact Center Workforce of the Future

An ICMI Executive Summary, Sponsored by Five9

Last year, contact centers fast-tracked the tools and solutions that would enable them to support frazzled customers and remote workforces. Virtual agents, remote control/monitoring, cloud contact centers, text messaging, collaboration tools, and alerts and monitoring were some areas where rapid transformation took place. Now, with the end of the pandemic in sight, it's time to take stock of what we've accomplished and look ahead to the future.

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Five9 (Inference) Recognized as an IVA Market Leader in the 2021

Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants
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Demo – Blended Call-Center für eingehende Anrufe

Haben Sie zwei Minuten Zeit? Dieses Video zeigt, wie KI-gestützte digitale Five9-Mitarbeiter kompetent mit Kundenanfragen über Telefon, Chat oder SMS umgeht und Agenten bei ihren Aufgaben unterstützt. Sehen Sie, was wir meinen, wenn wir sagen: "Reimagine customer experience and realize results".

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[PODCAST] 7 Tips for Human-Centered Customer Service w/ Scott Kolma‪n‬

Seven factors go into human-centered customer service. At Five9, we've identified all seven. Here they are from the customer's perspective:
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[PODCAST] The Pandemic's Impact on the Marketplace in Mexico w/ Gilberto Godine‪‪z‬

What's it like to sell technology in Mexico mid-COVID? On a recent episode of That’s Genius!, we talked with Gilberto Godinez, CEO & founder of GRUPO ITS (PCSNets Mexico).
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[PODCAST] Welcome our new CMO w/ Genefa Murphy

The latest episode of “That’s Genius!” is a very special one. In our latest episode, we got to sit down and talk with our newest executive, Five9 Chief Marketing Officer, Genefa Murphy.
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[PODCAST] Stabilize. Enhance. Transform. w/ Martin Cross

Is AI a buzzword? To a large extent, it is. But the trick lies in finding practical ways to implement AI and machine learning. Here are a few:
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[PODCAST] A Conversation with the Communications Protagonist w/ Dave Michels

In some ways, COVID has proved to be a giant social experiment and we're finding out that we can do better than we thought. What's going to happen next with contact centers?
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[PODCAST] Breaking Down the Silos w/ Mike Bourke

During the pandemic, 75% of people have changed their preferred brands. With that kind of turnover, companies of all sizes absolutely must automate their processes to better track customer engagement.
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[PODCAST] Answering the Call to Amplify Your Voice w/ Jeff Woodland

Remember snatching the phone off the wall in the kitchen when you were a kid? What was so exciting about getting a call?
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[PODCAST] The Five9 Family is Growing w/ Tricia Yankovich

75 new employees. 92% engagement. Those are the numbers we picked up in the second quarter at Five9. How do these new hires hear about our company? And why are so many of our employees engaged?
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[PODCAST] A Get Together with our New VP of Product Marketing at Five9 w/ Terry Fortescue

Today’s customers are more demanding than ever and they want to engage with a brand how and when on their own terms. This means that for businesses to succeed they need to step up their digital engagement strategies.
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[PODCAST] The Five Things Nobody Will Tell You About Succeeding at Remote Work w/ Greg Hanover

COVID threw the world for a loop. Thousands of folks have been forced into remote work. It can be hard and not everybody is built for it. But if you’ve been forced into remote work, how can you get the most out of it?
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[PODCAST] The 2020 Summer Internship Program w/ Lindsey Kelejian, Cecily Kruger, and Nico Yankovich

This is normally the time of year that the halls at Five9 are packed with our summer interns. And while a lot of other companies have done away with the summer intern program all together, here at Five9, we couldn’t possibly just not have our summer interns.
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[PODCAST] The Road to CX Summit w/ Ryan Kam

Show of hands if you were booked to attend a conference this year that either canceled, or moved virtual?
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[PODCAST] The Best Mindset for CXOs in the Pandemic w/ Zeus Kerravala

Would you rather spend $1,000 on a laptop and 15 minutes on the phone with a rep or spend $800 on the same laptop but 5 hours on the phone getting passed from rep to rep?
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