Five9 University Training Programs

Set Up Your Teams for Success with Training

Five9 University provides engaging training to help you get the most out of your Five9 solution, get up to speed quickly, and achieve results.

Five9 University Constrói uma Fundação para o Sucesso

Durante a implementação, a Five9 University treina seu pessoal, supervisores e administradores sobre o uso do sistema Five9.

O programa oferece treinamento nos modos de entrega adequados às necessidades de aprendizagem de sua organização - desde visões gerais básicas de auto-ajuda até aulas avançadas e interativas lideradas por instrutores. Através do Five9 University os usuários podem aprimorar suas habilidades e tornar-se especialistas no uso da solução Five9.

A Five9 University também fornece certificações para que suas equipes possam provar seus conhecimentos sobre os elementos-chave do trabalho com a Five9.

Acesse a Five9 University usando seu login ou entre em contato com seu Gerente de Conta para obter mais informações.

Através da Five9 University os usuários podem aprimorar suas habilidades e se tornar especialistas no assunto para operar a solução Five9.

Five9 University: A Total Training Program

Online Training

Online training is a suite of eLearning training videos covering core applications and integrations. The content consists of short modules categorized by role, allowing you to quickly find topics of interest or view courses from beginning to end. The online training includes Administrator assessment exams to test your Five9 knowledge.

Training Webinars

Training webinars cover introductory content for learners who need a quick overview or as a lead-in to more advanced training. Participate with access to a trainer in group sessions where questions are encouraged.

Instructor-Led Training Courses

Take your training and contact center knowledge to the next level by attending instructor-led training classes. The interactive, hands-on approach in a small class setting helps solidify concepts and demonstrates the practical how-to that you need to maximize your Five9 solution.

Train-the-Trainer

Train-the-Trainer sessions during implementation provide your training staff with a foundation for conducting end-user/agent training, including customizable training materials.

Custom Training

We offer direct training to your agents and supervisors and various adoption services for enabling your teams. We will work with you to identify the right training or customized materials to meet your needs. This training is tuned for your employees and contact center ecosystem.

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Why Five9?

Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.