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O modelo para o contact center do futuro

Esta série de webinars em cinco partes estabelecerá as diretrizes para o desenvolvimento da base da experiência do cliente. Daremos conselhos práticos de como criar um caso de negócios para garantir que você esteja preparado para a IA. Sabemos que ninguém quer estar sempre fazendo grandes investimentos em soluções de tecnologia. Sendo assim, esta série de webinars ajudará você a avaliar e escolher uma solução definitiva para o seu contact center.

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Próximo webinar

Resultados do CX Bracket Challenge revelados

Ouça a análise de nosso painel de especialistas dos resultados do nosso CX Bracket Challenge e descubra as principais prioridades dos líderes de CX.

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Próximo webinar

Estimule a produtividade do agente com IA e Chat GPT 

Com esse recurso pronto para uso, os contact centers podem gerar um resumo abrangente de chamadas em segundos, sem necessidade de treinamento, ajuste ou manutenção para a IA.

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Demo

Take a peek under the hood and see Five9 in action with product demonstrations from our technical experts.

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Learn How Five9 Virtual Agents Now Harness the Power of Generative AI

See the new Generative AI IVA features including the ability to use...

Unlock Agent Productivity with Five9 Agent Assist and Generative AI

Generative AI tools such as GPT-3 offer immense opportunities to transform the...

Break Down Data Silos and Drive Fluid Experiences with Five9 Workflow Automation

Join us to see Five9 Workflow Automation live in action and how...

How to Manage and Measure Personalized Metrics with Five9 Analytics

Join us for a demo webinar where we'll walk through how Five9...

Fluid Customer Experience Powered by the Five9 Collaborative Intelligence Platform

When customers contact their favorite brands, they expect a seamless and effortless...

Demo Webinar: Gain More Customer Insights with Interaction Analytics 

Customers provide valuable information every day, you just might not know it...

Demo Webinar: See Five9 Adapt to Your CRM

7 out of 10 consumers expect companies to know their history regardless...

Demo Webinar: Elevate the Conversation with Five9 Digital Engagement

Customers expect to be able to communicate with your brand on any...

Demo Webinar: New Hire Intelligent Virtual Agent and Virtual Voiceover

Watch this webinar to learn best practices for building conversational IVAs, how...

Demo Webinar: How to Use IVAs to Streamline and Personalize Your FAQ Experience

In this webinar, we will demonstrate three ways a single business can...

Executive

Gain insights from thought leaders on topics critical to success in the customer experience industry. 

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Expert Panel: Perspectives on Responsible AI for the Contact Center

Our panel of experts will discuss the importance of considering ethics when...

CX Bracket Challenge Results Revealed: What Are the Top Priorities of CX Leaders?

It’s the #1 question of our times: How can a contact center...

What’s Next: Contact Center Predictions for 2023

As we near the end of 2022, it is even more evident...

What We Can Learn About CX from the World of Sports with DP World Tour

When it comes to scaling customer experience, no one does it better...

Is AI Really Necessary?

The public accepts AI – evidenced by the adoption of Siri, Amazon...

How to Use AI to Improve Agent and Customer Happiness

Historically, contact center attrition rates have always been higher than other professions...

Swing for the Clouds with Max Homa: How to Stay Cool Under Pressure

Everyone at some point has felt the pressure of work-related stress. Any...

How to Use Customer Data to Create Customer Loyalty

Join Five9 CEO, Rowan Trollope, and Executive Vice President, Advertising and Customer...

The Metrics Gap: Your CX Strategy Suffers Without Tracking These Key Metrics

Metrigy CEO and Principal Analyst, Robin Gareiss, and Five9 Chief Marketing Officer...

The Future of AI, Automation, and the Voice Experience

In this webinar you’ll hear from Five9 EVP of Product Management, Callan...

The Future Of Customer Engagement

During the pandemic customers turned to self-service channels like never before, and...

The Future of Seamless Customer Communication

Join Nextiva and Five9 as they discuss the future of UCaaS and...

Reimagining the Customer Experience through Journey Orchestration

Join Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind...

Reimagine the Future of Work

Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint...

Medallia and Five9: Executive Fireside Chat

Join this executive fireside chat as Leslie Stretch, CEO of Medallia and...

Executive Webinar: What's Next For Customer Communications

In an on-demand executive roundtable webinar, Rowan Trollope, CEO of Five9 and...

How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center

Discover the top 5 contact center predictions for 2022 that will help...

Ask the Experts

Discover how to elevate customer experiences as experts in the field of CX and beyond share their tricks of the trade.

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Voice Biometrics: Unlocking Intelligent Authentication in Your Contact Center

Join us for an enlightening webinar that delves into the crucial balance...

The Blueprint Ep 5: Managing Improvement and Innovation in Your Contact Center

Discover how to embrace change, evolve your contact center, manage technical debt...

The Blueprint Ep 4: Defining and Measuring Success in the Contact Center

Gain valuable strategies for effective reporting, understanding diverse needs and success metrics...

From Hype to Truth: Unveiling the Real Potential of Generative AI in Contact Centers and Beyond

In this webinar, learn how generative AI is poised to revolutionize industries...

LLMs, GPT3 and ChatGPT: An Intro for Techies and Non-Techies Alike

Join us for an introduction to the hottest tech in the last...

The Blueprint Ep 1: Choosing the Right Cloud for Your Contact Center

During this webinar, discover the differences, benefits, and tradeoffs of cloud vs...

AI & Automation in the Contact Center: How Leading Firms Use Intelligent CX to Drive Success

AI is all the craze when it comes to planned technology investments...

Intelligent CX: Deliver on the New CX Promise by Blending People & Technology

Watch this webinar featuring Aberdeen’s latest and groundbreaking research revealing the top...

Episode 0: A Blueprint for the Contact Center of the Future

Join Colby Clark as he interviews Blueprint for the Contact Center of...

Ask the Experts: Take the Sting Out of Environment Testing with Five9 Razor

We all know the CX technology eco-system is vast. So how do...

Ask the Experts: How to Expand into Digital Channels

At the rate of 26% YoY, customer communication preferences are shifting toward...

Ask the Experts: How Five9 Becomes Part of Your Extended Family

Here at Five9, we take customer experience seriously. We know that by...

Ask the Experts: How to Implement Practical AI In Your Contact Center

Join Erin Wilson, Director, Technical Marketing at Five9, and Donna Fluss, President...

Ask the Experts: What is STIR/SHAKEN, and Why Should I Care?

Join Erin and Chirag Patel, Director of Global Network Solutions, as they...

Ask the Experts: How to Move to the Cloud to Ensure Business Continuity

Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director...

Ask the Experts: How Leading BPOs Save Time and Money

The BPO market is expected to reach $435.89bn by 2028. Join Erin...

Verticals

From healthcare and retail to financial services, join us to dive deep on industry-specific topics.  

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5 Steps to Improve Communications in Recruitment, Admissions & Enrollment

In the dynamic landscape of Higher Education, forging meaningful connections with students...

The Steps Not Taken: What Are You Missing in Your Patient Experience?

The information systems that we use to capture and measure the patient...

The Evolution of Contact Centers in Healthcare

Frost & Sullivan surveyed healthcare decision-makers before and during the pandemic to...

Shopping Cart Rescue & the Contact Center Webinar

Find out how Five9 and Lucency are helping businesses eliminate expensive leaks...

Expedite Retail Returns with AI in the Contact Center

Customer returns don’t have to be the bane of ecommerce. Watch this...

Customer

Hear directly from organizations across industries and geographies about how they’ve found success with Five9 and the tools they used to get there.

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How NexRep Harnesses the Power of the Gig Worker

Join us with guest speaker Teddy Liaw as we discuss how managing...

Canadian Healthcare Company Streamlines Customer Service with Five9

Serefin is a Canadian healthcare company that provides simplified access to better...

Customer Success: From You Flowers Personalizes Service

From You Flowers prioritizes personalization to ensure each customer has the experience...

How Five9, Salesforce, and Slalom transformed Castlight Health’s CX strategy

Join CMSWire and a panel of executives from Salesforce, Slalom and Five9...

How to change your Service Strategy to become Digital-First

Led by Paul Greenberg (CRM Industry Analyst), this roundtable webinar will walk...

Westfield Bank Customer Highlight - Teams Direct Routing & Five9

Join us as we explore how CallTower and Five9 empowered Westfield Bank...